[Unhappy Camper]

Howdy,

I've read through a lot of the postings in here--seems like you guys are doing Roxio's job for them! Thank you.

I've got the "Current Output Device Removed Error while encoding" problem. What a bummer! $80 bucks for EMC9, several hours downloading and updating everything, and no movies. Well, no movies that are more than 4 or 5 minutes long... Why would short ones work? I do have 2 new pieces to the puzzle, I just don't know what to do with them:

When I run Norton Util. after the burning fails, there is a problem found in the registry with this file:
c:\Program Files\Common Files\Roxio\Shared\9.0\Dllshared

And with "Program Integrity":
C:\Program Files\Roxio\Media Experience\CmDVDreg.exe
cannot access kcams.dll

Any suggestions would be great (patches?). Unfortunately, I've read an tried all the suggestions I could find that are already in the forum... Before giving my stats, I have two questions:
1. Since this is obviously a problem for a lot of people, why hasn't Roxio created a patch, addressed it, or something? It seems the only real fix is burning an ISO file and then using that. Doing a workaround that takes twice as long seems like bargain basement software to me. More imptly, I get the same error when creating an ISO...

2. If nothing solves this, how do I get my money back? Somehow Roxio having $80 and me having no burn capability, although I more than meet the min. system reqs, seems like false advertising and clear cause for a refund.

My system:
Windows XP Pro SP2 Version 2002
Intel Pentium 4 CPU 3 GHz, 768Mb RAM
Nvidia Ge Force FX 5200, 128MB, AGP 8x, drivers just updated
Burner: doesn't matter, cuz it's not getting that far! and when it does (with tiny movies) it works!

Thanks again!!

[Beerman]

I've read through a lot of the postings in here--seems like you guys are doing Roxio's job for them! Thank you.

Well, this is a users forum not a Roxio support site though it is put up and paid by Roxio so that's very nice of them.
As for your problem, please check your private messages.