Jump to content

Roxio Community

Certificate File Missing - Need Help


  • Please log in to reply
7 replies to this topic

#1 Steve L

Steve L

    Newbie

  • Members
  • Pip
  • 3 posts

Posted 03 April 2007 - 05:37 AM

Help,

I have a new HP computer with Vista Home Premium and EMC 9 pre-installed. EMC 9 does not load. I get the following msg:
"The certificate file is missing or has been corrupted. Please re-install it"

I have reinstalled now three times using the re-install steps suggested by Roxio (using the download uninstaller from MS). I also de-installed kb929427 as suggested in this forum be re-install. Still getting the 'certificate' error.

Anybody have some ideas or insight?

Thanks,

Steve L

#2 grandpabruce

grandpabruce

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 21,487 posts
  • Gender:Male

Posted 03 April 2007 - 05:43 AM

QUOTE (Steve L @ Apr 3 2007, 08:37 AM) <{POST_SNAPBACK}>
Help,

I have a new HP computer with Vista Home Premium and EMC 9 pre-installed. EMC 9 does not load. I get the following msg:
"The certificate file is missing or has been corrupted. Please re-install it"

I have reinstalled now three times using the re-install steps suggested by Roxio (using the download uninstaller from MS). I also de-installed kb929427 as suggested in this forum be re-install. Still getting the 'certificate' error.

Anybody have some ideas or insight?

Thanks,

Steve L


Search comes up with these:

http://forums.support.roxio.com/index.php?...file+is+missing
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
EVGA GEFORCE GTX 670 2GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1

#3 Steve L

Steve L

    Newbie

  • Members
  • Pip
  • 3 posts

Posted 03 April 2007 - 01:33 PM

Need some more help,

I had performed the installation that was listed in the thread that the link goes to. Have done it three times. Like someone there said, it still give the same message about the certificate file missing and program does not load.

I don't think there is an installation setting that somehow works. Have placed a Web Ticket with Roxio but they never reply. Seems there must be something more wrong or another step that needs to be done or there is some more to make this work.

Will wait a couple of days to see if there is any more suggestion through out the vista forum.

I am stumped.

Steve L

#4 tbrewst

tbrewst

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 13,135 posts
  • Gender:Male
  • Location:Taos,NM

Posted 03 April 2007 - 02:26 PM

I had this happen in XP not Vista and the only way I could get rid of it was to do a complete,manual cleaning of the registry.Get rid of every entry that says Roxio or Sonic.I was able to reinstall after that just fine.
RIP Johnny Winter


Terry

64 bitWindows 8.1 OS
AMD FX-8320 8 core 3.5Ghz processor with Arctic Freezer 64 Pro cooling fan
Gigabyte GA-970A-DS3 AM3+ motherboard
Galaxy  GeForce GTX 550 Ti video card with 1Gb memory
8Gb G Skill Ripjaws Series DDR3 1600 RAM
120GB OCZ Vertex 3 SSD drive
1Tb Hitachi SATA hard drive
LG WH14NS40 Blu-Ray drive
Lite-On iHAS224-06 SATA DVD drive
Rosewill Destroyer case
Cambridge Soundworks THX 5.1 speaker system
Onboard Realtek HD audio
I-inc iH-252HPB 25" widescreen monitor connected via HDMI
Samsung 2525W Laser Printer

#5 John D.

John D.

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 05 April 2007 - 06:47 PM

Something that helped (also have an HP with Vista Home Premium) after wondering  in the desert along with Steve L....

(assume default view, for classic it's easier)
-Control Panel ->Appearance and Personalization->Folder Options->View : click on "Show Hidden files and folders" then click Apply
-Using explorer go to : c:\Program Data
-Delete folder called Roxio & Sonic (if present)
-Start Creator : should go through registration etc. (at least in my case)

Hope someone might find it helpful

ISD

QUOTE (Steve L @ Apr 3 2007, 05:37 AM) <{POST_SNAPBACK}>
Help,

I have a new HP computer with Vista Home Premium and EMC 9 pre-installed. EMC 9 does not load. I get the following msg:
"The certificate file is missing or has been corrupted. Please re-install it"

I have reinstalled now three times using the re-install steps suggested by Roxio (using the download uninstaller from MS). I also de-installed kb929427 as suggested in this forum be re-install. Still getting the 'certificate' error.

Anybody have some ideas or insight?

Thanks,

Steve L


#6 Steve L

Steve L

    Newbie

  • Members
  • Pip
  • 3 posts

Posted 07 April 2007 - 05:48 AM

Thanks John D.!!

Went in and deleted the folder under Program Data and registration worked and it seems all is working.

How simple, no response from HP support nor from Roxio.

You guys all rock!

Thanks Again,

Steve L.

#7 mark0327

mark0327

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 08 April 2007 - 04:31 AM

QUOTE (Steve L @ Apr 3 2007, 05:37 AM) <{POST_SNAPBACK}>
Help,

I have a new HP computer with Vista Home Premium and EMC 9 pre-installed. EMC 9 does not load. I get the following msg:
"The certificate file is missing or has been corrupted. Please re-install it"

I have reinstalled now three times using the re-install steps suggested by Roxio (using the download uninstaller from MS). I also de-installed kb929427 as suggested in this forum be re-install. Still getting the 'certificate' error.

Anybody have some ideas or insight?

Thanks,

Steve L


Hey Steve, I had the same problem.  If you want go to HP web page and send some nasty emails to corporate.  They called me on the phone and ended up sending me a set of recovery disks for free.  I used them to renew pc and it worked great.  Who knows what else may go wrong and then you have them.

#8 jwfetz

jwfetz

    Newbie

  • Members
  • Pip
  • 7 posts

Posted 31 October 2010 - 08:30 PM

Anyone know if something similar will work in WinXP?  XP does not have the Program Data folder, any idea on where I should look for a Roxio & Sonic folder in XP?
Thanks!


(assume default view, for classic it's easier)
-Control Panel ->Appearance and Personalization->Folder Options->View : click on "Show Hidden files and folders" then click Apply
-Using explorer go to : c:\Program Data
-Delete folder called Roxio & Sonic (if present)
-Start Creator : should go through registration etc. (at least in my case)

Hope someone might find it helpful




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users