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John at Roxio

DLA driver blocked on Vista

Question

Issue

When launching Windows Vista® with the above Roxio products installed, the following message appears:

 

Program Compatibility Assistant

 

This Driver is blocked due to compatibility issues

 

Check online to see if solutions are available from the Microsoft website. If solutions are found, Windows will automatically display a website that lists steps you can take.

 

Driver: Sonic Solutions DLA

Publisher: Sonic Solutions

Location: Not available

 

A driver is installed that causes stability problems with your system. This driver will be disabled. Please contact the driver manufacturer for an update that is compatible with this version of Windows.

 

This error may also appear for customers running applications other than those listed as Vista compatible.

 

Make sure your computer is ready for the edition of Windows Vista you want. Windows Vista® Upgrade Advisor can help. Learn more here.

 

Cause

Through a clerical error, a driver is incorrectly being blocked as incompatible with Windows Vista®. In fact, all the above products are Windows Vista® compatible.

 

Resolution

Two patches have been created to resolve this issue. One is for retail or trial Roxio customers running Windows Vista compatible software, and the other for Dell users. Please follow the directions below to download and install the patch.

 

For Retail and Trial Customers

 

This patch is offered for both 32-bit and 64-bit systems of Windows Vista®. To determine which system type of Windows you are running:

Right-click on My Computer and select Properties.

Under the System heading, look for System Type. Next to it, your system type of 32-bit or 64-bit Operating System will be displayed.

 

Click the patch that matches your system type below.

 

32-Bit DLA patch

64-Bit DLA patch

 

When the Security Warning window appears, click Run.

Follow the installer's on-screen instructions.

When prompted to restart your computer, click Yes.

The computer restarts, and the update is complete.

 

For Dell Customers

 

The patch is not intended for a customer base other than Dell. If you do not own a Dell system, it is being offered "as is" and to be used at your own risk.

 

To download and install the Roxio DLA Update:

 

Click here for the DLA patch. When the file Download window appears, click Run. Note: If a Security Warning window appears, Click Run.

Follow the installer's on-screen instructions.

When prompted to restart your computer, click Yes.

The computer restarts, and the update is complete.

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