1 reply to this topic

[Mike18]

Is there anyone else that is getting an error message from Windows Vista that they don't have permission or the path can't be found to run this file?  I am trying to install EMC9 Suite on  a Dell and have had nothing but problems.  

Thanks for any suggestions other than returning my new Dell

[lgbjr]

Hi Mike18,

I have not seen the problem you are experiencing, but, depending on the combination of different Vista versions, different EMC9 packages (EMC9, EMC9 Deluxe, OEM versions), different Anti-Virus configurations, etc., EMC9 users are experiencing a wide variety of issues.

To make it easier for the people in this forum to give better advice, it's important that you tell us a bit more information, such as which version of Vista you are using and which version of EMC9 you are trying to install.

Since you have a new Dell computer, I'll make an assumption that it came with Dell's OEM version of EMC9 pre-installed. Is this correct? If so, the first thing you need to do is make sure that the original installation of EMC9 is completely removed. You can use this link; http://kb.roxio.com/content/kb/Creator/000127CR to completely remove an existing installation of EMC9.

Once this is done, temporarily disable and anti-virus software (Norton, McAfee, Avast, etc) and turn off UAC (User Access Control). Complete the EMC9 / EMC9 Deluxe installation and reboot. After reboot, apply the following patch; 32-Bit DLA patch, to fix the Sonic DLA Compatability problem. Enable your anti-virus software and turn on UAC.

HTH!