19 replies to this topic

[Popasmurf]

I heard in a thread that there is a patch coming this month for the no permission issue during Mpeg2 activation.  I just got off the phone with support, because of an ongoing activation issue, and they have not heard of this patch.  Can anyone give me more information on if there is indeed a patch, and if so, is it supposed to fix this issue?  I have another thread I created that talks about my issue, located HERE

[Beerman]

I heard in a thread that there is a patch coming this month for the no permission issue during Mpeg2 activation.  I just got off the phone with support, because of an ongoing activation issue, and they have not heard of this patch.  Can anyone give me more information on if there is indeed a patch, and if so, is it supposed to fix this issue?  I have another thread I created that talks about my issue, located HERE

I've not heard of a patch for the 'no permission-bad installation' error but followed the info here and was able to install afterwards.

[Popasmurf]

I read about the patch in THIS THREAD at the bottom.  The posting was made by GrandpaBruce.  Here is the text:  "We will all hear about it, at the same time. The last that I remember reading was sometime in April."

As for the link you provided, I'm not sure I came out specifically and said it, but I have tried that, and many other suggestions both in the forum, as well as by phone support, all with no success.

[Beerman]

I read about the patch in THIS THREAD at the bottom.  The posting was made by GrandpaBruce.  Here is the text:  "We will all hear about it, at the same time. The last that I remember reading was sometime in April."

As for the link you provided, I'm not sure I came out specifically and said it, but I have tried that, and many other suggestions both in the forum, as well as by phone support, all with no success.

I'm still looking for the original post from John stating when it might be out and haven't found it yet.

[Popasmurf]

I've searched the forum high and low using different search terms, but no luck either.  Also, I DID try offline activation as well, but never got where it asked me to activate offline.

[BladeShark]

I read about the patch in THIS THREAD at the bottom.  The posting was made by GrandpaBruce.  Here is the text:  "We will all hear about it, at the same time. The last that I remember reading was sometime in April."

We're half through the month and still no word.  I really hope to hear something soon.   The software is practically useless to me  until the "No Permission - Bad Install" error gets resolved.  I've spent several hours on the phone with Tech Support, done about 15 clean installs, loaded the patch for the CD error, still nothing.  Reading through this forum makes me think it's just a hit or miss if the clean install will work for you.

[Cigar52]

Like yourself I have tryed over a dozen times to do a clean install.  No hit yet, only misses.

[John at Roxio]

We were planning a 9.1 update that should be out soon.  I dont have a specific release date.  At the beginning of the year we were aiming for the end of April but I honestly dont know how close we are to release.

[BladeShark]

We were planning a 9.1 update that should be out soon.  I dont have a specific release date.  At the beginning of the year we were aiming for the end of April but I honestly dont know how close we are to release.

Thanks John.  I really hope it comes out soon. This is a very frustration problem that appears to be very common.

[Troubled]

I've been having the Mpeg2 activation problem for a couple of weeks. At first it was the bad installation response. I tried most of the fixes on the forum without success. Clean installations, offline activation (never worked). Finally I contacted tech. suppoprt. Got my ticket # and waited. This was the response I received.


A Roxio Agent has responded to your ticket!


Thank you for contacting Roxio Technical Support


hello there... I am sending a patch attached  to fix this problem.

however you can download a mpeg patch fi you cannot open the patch i sent.

< deleted >
take a look and let me know if you still have problems.

Regards,


Roxio Technical Support

http://support.roxio.com


Well to make a long story longer, there was no attachment to this email. No frickin patch! So the option was to try the link and download a patch. The link takes you to a Torrent site that wants a $1 to register. To pay your $1 and register you have to sign up at an porn site. This, you're told, is for security reasons. So you get a lift time membership at the Torrent site and a 3 day membership at a porn site, but hey, at least you can download your patch. Yes I tried it!  No, none of the porn sites links worked and no, I did not register nor download any patch.  I logged in on the Roxio site to check my ticket history and there the email was. It was sent by Roxio. Anybody understand this crap? I thought my email had been hijacked, but there it was on the Roxio site. These guys sending you to sign up on porn sites before you can get a fix for their product? This doesn't work anyway. You can download all the Mpeg 2 activation products you need to from the net. Doesn't help!

Continuing... I re-installed Windows XP, took Roxio off my computer an installed it again. I'm past the bad installation feedback window now. I actually get an activation window that appears to be connecting. I follow the directions but whoops... Invalid Product Key. Now I get an Invalid Product Key error. I download my EMC 9 online. Any product numbers I have are directly from Roxio. At this point I'm at a loss. With the kind of response I got from the Roxio crew and none of the bandaid fixes seeming to solve the problem I'm simply worn down.

Edited by gi7omy, 03 September 2007 - 09:58 AM.

[gi7omy]

That e-mail certainly didn't come from Roxio

Did yuou at any time post your e-mail address in any forum? We do try to warn people never to put that in any post in a public forum because they are all trawled by spider bots

You have wound up on a spammers list somewhere (and a particularly nasty one at that)

[Troubled]

That e-mail certainly didn't come from Roxio

Did yuou at any time post your e-mail address in any forum? We do try to warn people never to put that in any post in a public forum because they are all trawled by spider bots

You have wound up on a spammers list somewhere (and a particularly nasty one at that)

No! I never posted the e-mail on a forum. This is the 1st forum I ever participated in. My point with the e-maill from Roxio was that it had be posted on their website.  I checked my ticket history on Roxio's website and there it was in it's entirety. The link I had been given was there as well.  Can a spammer do that? I haven't been able t find a number for Roxio tech. to phone directly. Appreciate it if anyone might have that connection.

[gi7omy]

I can't honestly give you the US contact - all I have here is the Irish one but check on this link

That link is definitely nothing to do with Roxio which is why I removed it. It seems to be one for obtaining 'pirate' keys and program cracks from what I saw of it and that's well in breach of the TOC here. I'm not blaming you - you probably posted it in good faith, but somehow someone has managed to send you a spam e-mail (I get Nigerian scam ones all the time along with 'you need to access your bank account and please log on and reset your username and password' )

Edited by gi7omy, 04 September 2007 - 10:52 AM.

[Larry]

EMC9 support contact info can be found here (along with a phone number).

[gi7omy]

Thanks Larry - my browser always takes me to the 'uk' site even tho Tech Support for GB is in Ireland. It's handy for me because it's just a local phone call - but international from the other side of the Irish Sea

[kboyer]

Geeze - it looks like I'm in for a ride too - my mbo crashed and now I get the 'invalid product key' and no orange product key info in the dialog.  This Roxio activation thing is getting really old - this is not the first time I've had issues with Roxio . . .

[grandpabruce]

Geeze - it looks like I'm in for a ride too - my mbo crashed and now I get the 'invalid product key' and no orange product key info in the dialog.  This Roxio activation thing is getting really old - this is not the first time I've had issues with Roxio . . .

Did you try this?:

http://forums.support.roxio.com/index.php?showtopic=10779

[kboyer]

GPA, that link did not work.  Further, tech support had me run patch kit (which did not work) and then suggested the following (which I declined to do) - by the way, I did a clean install of XP and loaded Roxio fine - anyway here were their instructions (yuck - this tells me they have a real problem on their hands) - oh, I've decided to look for another software provider:

==================================================
Make sure you have the downloads or discs to reinstall before starting this process.
Note that this will remove any Roxio and Sonic products from your computer.
Remove any Roxio and Sonic programs from add/remove programs.

1.) Download Microsoft Windows Installer Clean Up Utility

a. Enter the following address into the Address Bar of your web browser:

   http://support.microsoft.com/default.aspx?...kb;en-us;290301    

b. Scroll down to and click on Download the Windows Installer Cleanup Utility  package now

c. Click on Save and select to save to your Desktop Install and use the Installer Cleanup Utility to remove Easy Media Creator

a. On your Desktop, double-click on msicuu2.exe file and follow the on-screen instructions to install

b. Click on start, then All programs, and finally Windows Install Cleanup

c. Select Sonic Activation Module

d. Click on Remove


2.) Once that is completed please disable your startup applications using MSCONFIG.

How to disable all startup apps using MSCONFIG

Disabling startup and system tray items

a. Click on the Start button, then click select Run

b. Type msconfig and then click the OK button

c. Select the Startup tab by left clicking on it

d. Click the Disable All button

e. Click the Apply button, then click the OK button

f. Click the Restart button


To reverse this just go back in and click enable all and restart

(that can be done once installation is complete)

3.) Download the RoxiZap application


a. Click on the Start button, and then click on Internet Explorer.

b. In the address bar type (or copy and paste) the following internet address and the press the Enter key


http://tools.roxio.com/support/tools/roxizap.exe


c. When the window appears prompting you to Open or Save the file, click on the Save button

d. In the pull down menu titled Save In select the entry marked Desktop and then click the Save button


Running the RoxiZap application

a. Close any open applications

b. On your desktop locate and double click on the RoxiZap icon.

c. This will launch the application and ask if you would like to Zap Easy CD Creator 4 or 5, click the Yes button.

d. Read through the information on the license screen and then click on the I Agree button.

e. Once the removal process is complete you will be prompted to reboot the PC. Click on the Yes button to reboot your PC.

4.) Download and install Advanced Windows Care V2 Personal from the link below.
You should run the registry cleaner and the temporary file cleaner.


http://majorgeeks.com/Advanced_WindowsCare...onal_d4991.html

Important Note: Advanced Windows Care is not a Sonic/Roxio application and as such Roxio does not offer any warranty or assistance with this application.  By using this application you understand that Roxio does not assume any responsibility or liability for problems arising from its use.

4. Once complete restart, reinstall and try to activate the decoder


Regards,

Roxio Technical Support

[grandpabruce]

The 9.1 is now available.  You can get it, here, and try it.

http://forums.support.roxio.com/index.php?showtopic=27546

[KCB]

Well, I guess the devil you have may be better than the devil you get - it looks like even competitors to Roxio have a lot of issues - from buggy software to - can anyone say 'activation issues'.  After two weeks of rebuilding a clean disk, and getting Roxio working, I made the mistake of loading some Ulead software -- gues what - i'm an idiot - now I have the Roxio MPEG-2 issue again.  Fortunately I have some interim backups before I loaded Ulead, but I really don't want to start down that path.  Anyways, I'm going to try the 9.1 update, and perhaps Roxio Zap.  I wish the consumer products in the CVD burning area would get some reliability and stability - -  should w eblame all this on Bill Gates?????