23 replies to this topic

[sammierob]

I purchased Easy Media Creator 9 Deluxe Suite,  have installed and reinstalled three different times, each time following instructions I found on this board, disabling anti-virus, firewall and spyware program,  completely eliminating all references to Sonic in the Registry, and using roxio zap to get rid of all remnants of previous versions.  Even used the windows uninstall special program.

Yet, I keep getting that "trial version has expired" message.  Seems like a waste of $149.  Is there a solution that actually works?  Sammierob

[grandpabruce]

I purchased Easy Media Creator 9 Deluxe Suite,  have installed and reinstalled three different times, each time following instructions I found on this board, disabling anti-virus, firewall and spyware program,  completely eliminating all references to Sonic in the Registry, and using roxio zap to get rid of all remnants of previous versions.  Even used the windows uninstall special program.

Yet, I keep getting that "trial version has expired" message.  Seems like a waste of $149.  Is there a solution that actually works?  Sammierob

Did you use Norton WinDoctor?  Deleting the registry keys that it says to delete, causes that message.  Don't delete the entries.

This problem also happens with MaCafee Registry Cleaner.

Follow the steps for a clean install.

http://forums.support.roxio.com/index.php?showtopic=14713

Edited by grandpabruce, 10 April 2007 - 09:42 AM.

[Dr. Twee]

I too bought the full retail version of EMC 9 and keep getting the "Trial Version Has Expired" message. I've done THREE clean installs and even used a "patch" someone named "Luis" sent me from Roxio (it did nothing). I do have Norton System Works and from reading other posts, my Norton WinDoctor is "fixing" a registry entry that keeps causing the problem to return, but there's no specifics. Do I just ignore ALL Roxio/Sonic registry entries that WinDoctor wants me to fix?

[gi7omy]

Basically, yes - try to set it to ignore any Sonic/Roxio entries in the registry. That and the McAfee programs seem to bne doing the damage. I run Ashampoo Winoptimizer myself and never had the problem

[MSlane]

This business about Norton Windows Doctor deleting registry keys, etc is NOT the problem.  After reading this, I tried ininstalling and reinstalling EMC9 again , twice, and not running Windows Doctor at all and the "trial period expired" problem just keeps coming back.  I've done everything short of wiping all Roxio/Sonic traces off my hard drive and nothing has worked.  I hate to do a complete wipeout because I've been using Easy CD&DVD Creator Version 6 for many years and I hate the idea of uninstalling it (and possibly having trouble getting it to work again after I give up on EMC9).  There is no reason we should have to do all this just to get a product we've paid a lot of money for to work.  What is Roxio doing when all this is going on ?  I've tried contacting them for 3 weeks and have gotten no reply.

Mel

[Beerman]

I don't think anyone said it was THE ONLY PROBLEM but that it might be one of the problems.

[gi7omy]

Believe me - NIS really IS the problem and also McAfee Security.

They remove a registry entry (why no-one knows) but they do it.

Check that you don't have Windoctor on a cchedule

[MSlane]

Believe me - NIS really IS the problem and also McAfee Security.

They remove a registry entry (why no-one knows) but they do it.

Check that you don't have Windoctor on a cchedule

No, I don't have it on a schedule, I did not run it, and I really doubt that it was running and deleting registry keys on it's own, so you'll have to rethink that particular theory !  There is absolutely no way that Win Doctor could have been involved this time.  Before, after one of the 5 or 6 other reinstallations I did that's possible, because I know I ran it manually at least once after one of the times I reinstalled EMC9, but not this time.

No, I don't have it on a schedule, I did not run it, and I really doubt that it was running and deleting registry keys on it's own, so you'll have to rethink that particular theory !  There is absolutely no way that Win Doctor could have been involved this time.  Before, after one of the 5 or 6 other reinstallations I did that's possible, because I know I ran it manually at least once after one of the times I reinstalled EMC9, but not this time.

Were you referring to NIS previously which is Norton Internet Security or was that a typo ?  I was referring to Win Doctor in System Works.  NIS and NSW are two different software suites.  I do not have Norton Internet Security, I do have Norton SystemWorks, which includes Win Doctor.

[gi7omy]

It was a typo - Norton AV causes a different problem and that's probably why I slipped there (it flags a hotfix file as a trojan)

However, honestly - what is happening is something is removing the registry keys and that's why it's switching to 'trial' version. It does happen with WinDoctor and also McAfee. I don't use either of those myself (I use Ashampoo Winoptimizer) and I never had the problem, while those with either Norton or McAfee did

[MSlane]

I've been following this thread because EMC9 keeps displaying the "trial period expired" message, so I decided to try a clean install.  Followed the instructions in this thread for a clean install to the letter, and when I got done - WHAM no more CD/DVD drives.  They don't show up in Windows Explorer.  Device Manager says Windows can't load the drivers because they may be corrupted or missing.  Can't do a roll-back, can't do an update (no drive), can't do anything.  NOW WHAT ?????

M Slane

[cdanteek]

Try the PXengine update in this post. If it don't work come back because microsoft has a fix also.
Oh, reboot the pc after you run the PX patch.

http://forums.support.roxio.com/index.php?showtopic=4194

cd

Edited by cdanteek, 22 April 2007 - 02:18 PM.

[MSlane]

Try the PXengine update in this post. If it don't work come back because microsoft has a fix also.
Oh, reboot the pc after you run the PX patch.

http://forums.support.roxio.com/index.php?showtopic=4194

cd

I now have my CD/DVD drives back - by deleting "Upperfilters" and "Lowerfilters" from the registry.  However, after doing the clean install and reinstalling EMC9, I was able to use it for only one afternoon.  The next morning, the "Trial Period Expired" message is back.  I followed the clean install instructions to the letter, I made sure I didn't run Norton WinDoctor and none of it worked.  I only want to know one more thing from this forum - How do I get a refund for this piece of crap ???  I've learned one thing from this experience - don't ever buy a Roxio product again !

MB Slane

[Larry]

I now have my CD/DVD drives back - by deleting "Upperfilters" and "Lowerfilters" from the registry.  However, after doing the clean install and reinstalling EMC9, I was able to use it for only one afternoon.  The next morning, the "Trial Period Expired" message is back.  I followed the clean install instructions to the letter, I made sure I didn't run Norton WinDoctor and none of it worked.  I only want to know one more thing from this forum - How do I get a refund for this piece of crap ???  I've learned one thing from this experience - don't ever buy a Roxio product again !

MB Slane

Roxio's refund info can be found on their Contact page.

[larryandcel]

I have had the same problem. No matter what the issue finally turns out to be Roxio's support is terrible. I have been working with them for over a month. Read support ticket 343371. If you can you'll see how little help they have been and how long they took to respond at all. The last time they just closed the ticket without responding. If the issue comes down to the user being able to do a "clean install" by deleting everything Roxio or Sonic and editing the registry then that is well beyond most users ability. They also do not give you a list of everything that Roxio installs so you have to guess. I keep finding things that might be theirs and trying again. I've tried everything they suggested and everything here. At this point I need a program that works and if its not Roxio then I need my money back. Any suggestions?

[gi7omy]

Larry - obviously you haven't read too many posts oryou'd know that none of us (unless there's a Roxio icon) are employed in any way by Roxio - so reading a support ticket is way beyond us.

This is a users' forum and we're all users like yourself.

If you care to postt and tell us just what errors you're getting, your system specs and so on, then maybe we can help but we do need details

[Jill119]

I am soooo glad Roxio have announced that they have worked with the new Vista people, they seem so proud that their product works with Vista....can they please tell me WHAT ABOUT ALL YOUR CUSTOMERS THAT HAVE PAID YOU GOOD MONEY FOR A PRODUCT THAT IS BASICLY NO GOOD.....WE GET NO SUPPORT FROM ROXIO AND HOW YOU HAVE THE BLOODY CHEEK TO KEEP SENDING ME E-MAILS ASKING ME TO BUY MORE OF YOUR PRODUCTS....YOU KNOW WHAT YOU CAN DO WITH THEM!!!!!

[gi7omy]

I am soooo glad Roxio have announced that they have worked with the new Vista people, they seem so proud that their product works with Vista....can they please tell me WHAT ABOUT ALL YOUR CUSTOMERS THAT HAVE PAID YOU GOOD MONEY FOR A PRODUCT THAT IS BASICLY NO GOOD.....WE GET NO SUPPORT FROM ROXIO AND HOW YOU HAVE THE BLOODY CHEEK TO KEEP SENDING ME E-MAILS ASKING ME TO BUY MORE OF YOUR PRODUCTS....YOU KNOW WHAT YOU CAN DO WITH THEM!!!!!

And your point (or problem) is?

If it's to do with the 'trial version' notification on the full program, perhaps you should direct your rant towards Symantec (it's THEIR one button checkup that is the cause)

[Jill119]

And your point (or problem) is?

If it's to do with the 'trial version' notification on the full program, perhaps you should direct your rant towards Symantec (it's THEIR one button checkup that is the cause)

I'm sorry, I didn't mean to rant at anybody on here....I just got carried away...it is just so annoying I have un-installed and re-installed the program and it worked ok now I have gone to use it and I've got the trial period expired again.
I've read the posts about Norton and McAffe (which I have) and as I'm not computer literate    I don't understand what has been suggested. I woud have thought Roxio should be doing something. I leave Web tickets and they just close them after a few days with nothing sorted.
I do apologise.
Can you tell me where I can go (perhaps I should have rephrased that lol) to download the program again please
Jill

[gi7omy]

If you no longer have the download, you will need to contact Customer Services with your details and they can increase the download allotment

For general Windows maintenance btw, I use a program called Ashampoo Winoptimizer. It's a lot cheaper than Norton (but doesn't have any anti-virus capability) but does include a good one click cleanup that works and doesn't kill off any apps in doing it. Actually, it's better than Norton - when you do the tweaks there IS an improvement in performance (not to mention its pop-up blocker which does exactly what it says)

[Laura5]

Editorial

With all due respect, I believe Norton is a more popular program than Roxio's MyDVD.  I agree that the lack of support for this issue from Roxio is appalling.

I've been working on this problem since February, have spent literally days working on it, and I STILL can't make it work.

I have gone through Roxio's uninstall-re-install process four times.

I have disabled my Norton software - even though Roxio doesn't suggest in its marketing literature that I might need to disable popular mainstream programs I have already paid for in order to use its software.

Roxio finally suggested I un-install and re-install Windows. But - like most consumers - I purchased my computer with Windows pre-installed. It's the height of arrogance to suggest I should spend a full day un-installing and re-installing Windows, all my software and all my computer drivers - praying that my $1,500 computer will work as it did when I am finished - in order to use MyDVD. This is akin to suggesting I remove and re-install the engine on my car in my own garage, so that I can use my new radio.

I think this problem is a fatal flaw that renders the program unuseable for many consumers. A good company would step up to the problem and either offer an easy fix, or give people's money back without a problem. To do otherwise shows an extraordinary disdain for Roxio customers.

I purchased MyDVD to archive Tivo files. It does a tremendous disservice to Tivo customers who purchase the software on Tivo's recommendation. I also think it's just plain wrong of Tivo - a company I otherwise respect tremendously - to have a single-provider relationship with Roxio for a product as deeply flawed as this one.

I think I have a right to expect EITHER a quick solution, OR my money back for a program that has not worked as advertised. We shall see if I get it.

I also plan to write to Tivo Corporate and initiate a dialogue on ways to address this problem structurally. Tivo users should have the capability to archive their files on DVD without having to fight this kind of battle. The technology is certainly out there. All MyDVD really does is provide a filter (for which there are plenty of competitirs) and a cumbersome interface to access it.

Thank you for listening.

Laura in Boston

If you no longer have the download, you will need to contact Customer Services with your details and they can increase the download allotment

For general Windows maintenance btw, I use a program called Ashampoo Winoptimizer. It's a lot cheaper than Norton (but doesn't have any anti-virus capability) but does include a good one click cleanup that works and doesn't kill off any apps in doing it. Actually, it's better than Norton - when you do the tweaks there IS an improvement in performance (not to mention its pop-up blocker which does exactly what it says)