[jpwusn]

Recently downloaded Buzz, Build 100808C and I keep getting, "Failed to open video file" when I try to open a video file.

Any idea on what I might be doing wrong?

Thanks,

Jack

[frinkenstein]

Can you give us more information?

- System Info (OS, RAM, CPU etc.)
- File type
- Will the file play back in other players (like Windows Media Player etc.)?
- Do you have any other Roxio products installed?

Let us know and we'll try to help.

Thanks

[jpwusn]

Can you give us more information?

- System Info (OS, RAM, CPU etc.)
- File type
- Will the file play back in other players (like Windows Media Player etc.)?
- Do you have any other Roxio products installed?

Let us know and we'll try to help.

Thanks

Thanks for the reply.

WinXPHome, SP-2, 1.60 GHz, .99GB Ram, C drive =100GB.
I also have Roxio EMC9
File is mpg and it will open in Windows Media Player

Thanks,

Jack

[frinkenstein]

OK, I'm checking into whether this is a known issue. Stay tuned...

[frinkenstein]

There'll be a new build up in about a week from now. I can't say for sure that this will address your issue, but it's worth waiting and trying that - there have been many, many changes since the last version.

Let me know how it goes...

-james.

[jpwusn]

There'll be a new build up in about a week from now. I can't say for sure that this will address your issue, but it's worth waiting and trying that - there have been many, many changes since the last version.

Let me know how it goes...

-james.

OK James, Thanks for the information.

Jack