No replies to this topic

[m5zealot]

I have pasted my original repair ticket to Roxio tech support last week.  I'm so frustrated I really don't know what else to do!  I have spoken to a tech on the phone who didn't know how to resolve the issue.  He suggested covering my MPEG-4 files from my folders and Camcorder to AVI since Roxio has no issues with them.  True, some AVI files seem to import ok but I shouldn't have to that.  The box said VISTA compatible, MPEG-4 importing etc.  My old pc w/ older EMC 9 imports and edits MPEG-4 files just fine!  Please read starting at the bottom of page.

Problem: Technical Support...Easy Media Creator 9 Suite...Video/MyDVD 9 (Create DVD)...Playback/Reading


WebTicket
04/13/07 6:32 PM       Tech support should verify they are responding to the correct ticket before posting! Reported this to customer service and was assured a new ticket would be created but this is still here. I'm in San Diego Ca, so why would I commnet about Europen support for Roxio. I work in customer service and know being rude and using profanity is not the way to get help. Please retract this and send an apology?

Again my issue has nothing to do with refunds! Everyone knows there is no such thing for bought and installed software. Thanks  

WebTicket
04/13/07 3:23 PM       What is this? I have never spoken to roxio about a refund process???? I do believe you are referring to someonw else? I have only contacted Roxio once by chat and never called by phone, you please verify your records?  

sfitzpatrick
04/13/07 6:35 AM       Customer unable to complete the Refund Process (clicks on link with no error) nothing happens

Has Browser issues

Customer was advised to try a different Browser or a different PC

Customer bacame very rude and wanted to contact the US for furthere support

gave customer the nr and he ended the call by saying that European Support was run by a bunch of Paddys and we did not know what the f***k we were doing

Customer then hung up (how nice;-)

...Ticket Closed.  

WebTicket
04/13/07 6:33 AM       My new laptop crashed a few times due to several issues. I tried to reload roxio and got different errors everytime. I finally restored my laptop and started fresh. Installed Roxio and everything seemed to install with no problems if I reloaded (from HD partion) the original Roxio Basic program and let new install prompt me for permission to remove it. I know this is not recommend but it is the only way to install new program w/ out getting runtime errors. However: Short cut did not install on my desktop. I knew this was a problem because my previous installs had the same issue.

The main issue is I can't import my mpeg-4 video files in Video Wave! I have done 3 clean uninstalls following your directions so please don't ask me to do that again. After reading forums it seems my problem is I have tried to install the disc too many times and now require a manual activation of mpeg-2 codecs. I was never prompted to activate them after my last good install. Please advise me what to do. My family is still waiting for Christmas videos I promised last January! I love your product and it worked well on my old XP machine, but my new Vista machine has been a battle. Yes I did buy a new EMC 9 program showing Vista compatability on the box. This has been a nightmare for me and I'm considering abandoning Roxio and trying Adobe or Pinnacle programs. I really don't want to throw $100.00 away Please help. I will copy customer service on this ticket in case it is an issue I have to resolve with them  

Edited by m5zealot, 15 April 2007 - 04:01 PM.