8 replies to this topic

[wiltap]

I just installed EMC9 and am learning how it works.

I was able to create a slide show and added audio to it.  It all works very similarly to other programs of this type.

When I went to preview the show, the song is completely distorted, and way loud, and scratchy, almost unrecognizable.

Any suggestions about what might be happening?

I have used this same file in a slide show I created using a different product, and it plays fine.  Also when I just play the song on the computer, it plays fine.

[malatekid]

I just installed EMC9 and am learning how it works.

I was able to create a slide show and added audio to it. It all works very similarly to other programs of this type.

When I went to preview the show, the song is completely distorted, and way loud, and scratchy, almost unrecognizable.

Any suggestions about what might be happening?

I have used this same file in a slide show I created using a different product, and it plays fine. Also when I just play the song on the computer, it plays fine.

Does the audio file play fine in WMP?

[wiltap]

Does the audio file play fine in WMP?

Yes, it plays great on many other players (Rhapsody, WMP) and I have used the file in other places and slideshows created in other products.  Also, I was able to play the file using EMC9 Audio tools as well.  It is distorted in the slide show assistant and in the video creator.

[malatekid]

Yes, it plays great on many other players (Rhapsody, WMP) and I have used the file in other places and slideshows created in other products. Also, I was able to play the file using EMC9 Audio tools as well. It is distorted in the slide show assistant and in the video creator.

try this. On Videowave, select Tools>Options, then clcik the Clear button for proxy files. See if that helps.

[d_deweywright]

try this. On Videowave, select Tools>Options, then clcik the Clear button for proxy files. See if that helps.

In addition, go out and make certain you have the latest drivers for your audio card or onboard sound chip.  There's a fair chance if there are newer drivers, it'll solve the problem.  If not, then go ahead and render the slideshow and burn to disc, and it's also very likely that even if the preview is distorted, the final production won't be.

Edited by d_deweywright, 18 April 2007 - 04:44 PM.

[wiltap]

Thanks for both suggestions... and sorry for not responding sooner, but have had no chance to get back to looking at this until now.

I updated the drivers and cleared the proxy files as suggested.  Unfortunately, I still have very bad audio on the slideshow.  I also tried using a different song, and still the same.  Just to be sure, I have played the songs in the Edit Audio Files section and they both played fine.

I output the slideshow to a file, and it played fine.  So it just seems to be in the preview that it's bad.  I wonder if there is a reason for this or if it's a known issue?

Any other suggestions would be appreciated, but for now since I can output the file with no problem, then I'll just continue on.

Thanks again!

Edited by wiltap, 22 April 2007 - 11:08 AM.

[d_deweywright]

Thanks for both suggestions... and sorry for not responding sooner, but have had no chance to get back to looking at this until now.

I updated the drivers and cleared the proxy files as suggested.  Unfortunately, I still have very bad audio on the slideshow.  I also tried using a different song, and still the same.  Just to be sure, I have played the songs in the Edit Audio Files section and they both played fine.

I output the slideshow to a file, and it played fine.  So it just seems to be in the preview that it's bad.  I wonder if there is a reason for this or if it's a known issue?

Any other suggestions would be appreciated, but for now since I can output the file with no problem, then I'll just continue on.

Thanks again!

Well, as you may have gathered from the previous responses, it's an issue that's been seen, and mostly on systems using the on-board audio, not usually on systems with a dedicated sound card.  Updating the drives usually solves the issue, but in almost all cases, the final output is fine.  If you only looked for drivers for your sound chip, also look for any updates for your motherboard.

Hope that helps!

[grandpabruce]

Thanks for both suggestions... and sorry for not responding sooner, but have had no chance to get back to looking at this until now.

I updated the drivers and cleared the proxy files as suggested.  Unfortunately, I still have very bad audio on the slideshow.  I also tried using a different song, and still the same.  Just to be sure, I have played the songs in the Edit Audio Files section and they both played fine.

I output the slideshow to a file, and it played fine.  So it just seems to be in the preview that it's bad.  I wonder if there is a reason for this or if it's a known issue?

Any other suggestions would be appreciated, but for now since I can output the file with no problem, then I'll just continue on.

Thanks again!

You can go to Start/Run, and type in dxdiag.  Click on the Sound tab, and slide your Hardware acceleration back a notch or two.

[CashewNutt]

Hey folks, I just wanted to add my 2 cents on this issue. I have it as well. It must be something to do with the NVIDIA sound on the motherboard. I have the same Asus MB A8N-SLI Premium with the onboard ALC850 Chipset.  I had originally experienced this with Roxio 7, so I uninstalled and quit using it.  I bought the 9.0 upgrade the other day thinking that maybe Roxio had fixed it, but the distorted sound came back as soon as I rebooted after the installation. I have since installed the latest chipset and sound drivers WHQL'd from NVIDIA and the issue still exists. Not only is the sound distorted in the slideshow/Videowave 9 programs, but also when playing vide using Nero Showtime - which it didn't before Roxio installation. I have since found out that if you DISABLE the hardware acceleration for the sound driver in DXDIAG, then the issue goes away. However, every reboot of my PC resets the acceleration back to FULL and the issue re-appears. URGH!!!