6 replies to this topic

[andersonmha]

I am using Motion Pictures HD 2.1.1. When I attempt to make a movie with sound, no matter what export format I choose, when I review the finished product there is no sound. I have tried a few different methods but nothing works. I am at my wits end with this product and I wish I'd never upgraded to Toast 7, it's a crock.

[tsantee]

Are you using Toast 7.0.2 and Motion Pictures 2.1.1? If not, download the 7.0.2 update (which includes the Motion Pictures update).

The only sound problem I have encountered is once when the audio file somehow disappeared from the music list so there was no audio present. But I replaced the audio file and it worked fine the next time.

[andersonmha]

tsantee, on Feb 11 2006, 09:46 PM, said:

Are you using Toast 7.0.2 and Motion Pictures 2.1.1? If not, download the 7.0.2 update (which includes the Motion Pictures update).

The only sound problem I have encountered is once when the audio file somehow disappeared from the music list so there was no audio present. But I replaced the audio file and it worked fine the next time.

Yes, I'm using Toast 7.0.2. I find that if I use Motion Pictures 1.0.4 the audio works OK but if I use Motion Pictures HD 2.1.1 the audio plays approx 1 note then stops. The problem seems to be with Motion Pictures HD 2.1.1

[tsantee]

andersonmha, on Feb 12 2006, 08:28 PM, said:

Yes, I'm using Toast 7.0.2. I find that if I use Motion Pictures 1.0.4 the audio works OK but if I use Motion Pictures HD 2.1.1 the audio plays approx 1 note then stops. The problem seems to be with Motion Pictures HD 2.1.1

What format is the audio file? Try some tests with AIFF, Apple Lossless, AAC and MP3. Let me know if any make a difference.

[andersonmha]

tsantee, on Feb 13 2006, 07:57 AM, said:

What format is the audio file? Try some tests with AIFF, Apple Lossless, AAC and MP3. Let me know if any make a difference.

It's an m4a straight off a CD into iTunes. It's what I normally use & has never been a problem in the past with Motion Picures 1.0.4 only with Motion Pictures HD.

[captnjimi]

I have had problems with motion since upgrading.You have gotten farther than I have I get unexpected quit. Started when I upgraded to 7. Emailing tech support is slow, 1 month to respond , so so far I haven't gotten anywhere. Looking for new product as a substitue in the mean time...They want $35.00 tech support phone call for a product u just paid for, what is this country comming too.

Mac G5 2.0 gig dual 3 gigs of ram, OS 10.4.4 all latest update on QT mad.gif

Since this reply; I tried reaching tech support by phone, on hold for 15 mins, then told I needed to go to another nmber and waited there for 20 mins then hung up.

Edited by captnjimi, 21 February 2006 - 11:33 AM.

[andersonmha]

captnjimi, on Feb 20 2006, 06:24 PM, said:

I have had problems with motion since upgrading.You have gotten farther than I have I get unexpected quit. Started when I upgraded to 7. Emailing tech support is slow, 1 month to respond , so so far I haven't gotten anywhere. Looking for new product as a substitue in the mean time...They want $35.00 tech support phone call for a product u just paid for, what is this country comming too.

Mac G5 2.0 gig dual 3 gigs of ram, OS 10.4.4 all latest update on QT mad.gif

Since this reply; I tried reaching tech support by phone, on hold for 15 mins, then told I needed to go to another nmber and waited there for 20 mins then hung up.

Try this workaround, it worked for me.
1. Open Toast & click on the audio tab.
2. Drag you audio files into Toast.
3. Once they have imported, select the music files you want and click on the export button.
4. In the save pop-up, select AAC format in the drop-down (AAC worked for me but you can try others if you want), also select a save destination for the files (maybe into your music folder it doesn't really matter).
5. Once the audio files have finished exporting you can drag your music files from wherever you saved them into Motion Pictures HD then click on Make Movie when You're ready.
It's a long winded process but the final result is worth it.