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not so happy cust

activate CinePlayer codec?

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From Tivo Desktop I try and play a movie, I get "The CinePlayer decoders have not yet been activated". But no where does it tell me how.

 

From Sonic MyDVD new project I try and get recorded TV Shows it tells me, “That software that’s used to decode the media is not available on this system…”

 

BTW, Cust support has not helped from Saturday. Can anyone help me? I think it is simple, I hope it is simple.

:angry2:

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From Tivo Desktop I try and play a movie, I get "The CinePlayer decoders have not yet been activated". But no where does it tell me how.

 

From Sonic MyDVD new project I try and get recorded TV Shows it tells me, "That software that's used to decode the media is not available on this system…"

 

BTW, Cust support has not helped from Saturday. Can anyone help me? I think it is simple, I hope it is simple.

:angry2:

1. Suggest you modify your user name before the moderator does it for you (or bins your posts).

 

2. They don't have support 24/7, so they wouldn't have even gotten to your support email until today. Maybe even not then I suppose depending on their backlog.

 

3. usually all you need to do to activate the CinePlayer decoders is to open up the CinePlayer program once. Once you do that, they shold be activated.

Edited by Larry

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did you purchase CinePlayer Decoder from Sonic/Roxio? What Sonic/Roxio programs are listed in your Add or Remove Programs?

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did you purchase CinePlayer Decoder from Sonic/Roxio? What Sonic/Roxio programs are listed in your Add or Remove Programs?

 

Thanks for replying,

Bought it from Sonic, “Thank you for ordering from Sonic Solutions on April 19, 2007”

Got a slew of Sonic apps in the add or remove:

Sonic Backup MyPc

CinePlayer

Direct to disc

DLA

Express labeler

MyDVD Studio Deluxe suite

RecordNow Audio – Copy - Data

 

I just reinstalled the whole thing and got rid of another DVD burner, can’t remember the name, and I can now watch from the Tivo Desktop, but I still get that message when I try and add a movie to the MyDVD project!

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What is the exact message appearting?

It should give you option to activate the mpeg codecs online/offline.

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