[moparman7400]

I have a brand new copy of Roxio EMC 7 and I'm getting the following message on each attempt to install it.

"The wizard was interrupted before Roxio Easy Media Creator 7 could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again. Click finish to exit the wizard."

I am running...Windows XP Home (ver. 2002) SP2 - Celeon® CPU 1.70GHz - 512 MB of RAM

I have a 48x CD-Rom and a 52x/24x/52x Sony CDRW...

I have more than adequate space on my hard-drive, and I've already tried shutting down all anti-virus, spyware blocker/killer programs and shutting down my firewall. I have checked my system against all current spyware and viruses and I'm clean.

Can anyone tell me what is causing this interruption during installation and how can I remedy the problem? It would be greatly appreciated.

[tbrewst]

Not sure why it would stop.Was there any other message that came up,maybe indicating a file or something?

And please don't post the same topic 5 times in one forum,once will do.

[JC]

Maybe it started to installed but a conflict occured w/ something else on your system.

You don't have any other type of burning software like Nero, Sonic, etc installed. They may have some type of pack writing sofware on your system that may preventing the install. If so remove them.

If you do not, I Suggest you do the following;
1. Obtain the latest Window Cleanup utility and run this to see if Roxio is installed or partially installed. If so, remove it. Go to Microsofts sit and due a search

2. Obtain RoxioZAp and run it . You can obtain this on the Roxio Support site

3. Check for spyware/adware on your system?

Let us know the results

[moparman7400]

tbrewst, on Feb 12 2006, 10:11 AM, said:

Not sure why it would stop.Was there any other message that came up,maybe indicating a file or something?

And please don't post the same topic 5 times in one forum,once will do.

Sarcasm isn't needed. Solutions are. I wouldn't have mistakenly posted 5 times, had the forum server not goofed on me 4 times in a row...but thanks for the snide remark.

No other error messages or file references came up.

jmcoleman01, on Feb 12 2006, 12:39 PM, said:

Maybe it started to installed but a conflict occured w/ something else on your system.

You don't have any other type of burning software like Nero, Sonic, etc installed. They may have some type of pack writing sofware on your system that may preventing the install. If so remove them.

If you do not, I Suggest you do the following;
1. Obtain the latest Window Cleanup utility and run this to see if Roxio is installed or partially installed. If so, remove it. Go to Microsofts sit and due a search

2. Obtain RoxioZAp and run it . You can obtain this on the Roxio Support site

3. Check for spyware/adware on your system?

Let us know the results

I have a program called "B's Recorder Gold" that I've used in the past to burn CD's. I will try removing that and try the reinstall of Roxio.

Before I install Roxio, I'll go ahead and try your other suggestions as well (just so everything is at optimal conditions for the install). I've already run AntiVirus/Anti-Spyware on my system. It's squeeky clean, as per the very latest definitions.

What is the best Windows cleanup program?

I'll get RoxioZAP and run that tonight.

Thanks for the helpful suggestions... I hope this will fix me up. I'll let ya know for sure.

[Beerman]

moparman7400, on Feb 15 2006, 11:37 AM, said:

Sarcasm isn't needed. Solutions are. I wouldn't have mistakenly posted 5 times, had the forum server not goofed on me 4 times in a row...but thanks for the snide remark.

No other error messages or file references came up.
I have a program called "B's Recorder Gold" that I've used in the past to burn CD's. I will try removing that and try the reinstall of Roxio.

Before I install Roxio, I'll go ahead and try your other suggestions as well (just so everything is at optimal conditions for the install). I've already run AntiVirus/Anti-Spyware on my system. It's squeeky clean, as per the very latest definitions.

What is the best Windows cleanup program?

I'll get RoxioZAP and run that tonight.

Thanks for the helpful suggestions... I hope this will fix me up. I'll let ya know for sure.

Windows Installer Cleanup Utility

[ml]

moparman7400, on Feb 12 2006, 11:50 AM, said:

I am running...Windows XP Home (ver. 2002) SP2 - Celeon® CPU 1.70GHz - 512 MB of RAM

Can anyone tell me what is causing this interruption during installation and how can I remedy the problem? It would be greatly appreciated.

I'm wondering if your system meets the minimum requirements for EMC7. Please check to make certain before you contact Tech Support.

[moparman7400]

mlpasley, on Feb 15 2006, 10:37 AM, said:

I'm wondering if your system meets the minimum requirements for EMC7. Please check to make certain before you contact Tech Support.

Wonder no more. I'm not some newbie to computers. Reading the system requirements is a given. I wouldn't have posted my question here if I hadn't bothered to do the basics.

[grandpabruce]

moparman7400, on Feb 15 2006, 09:39 PM, said:

Wonder no more. I'm not some newbie to computers. Reading the system requirements is a given. I wouldn't have posted my question here if I hadn't bothered to do the basics.

Well, that may be, but it is still a good idea to post the system specs. It sometimes helps the people giving the help.

[moparman7400]

grandpabruce, on Feb 15 2006, 07:43 PM, said:

Well, that may be, but it is still a good idea to post the system specs. It sometimes helps the people giving the help.

I posted my system specs on my initial post. Is there anything else needed? I believe I covered the OS, Service Pack Version, Processor, Ram and stated that the required hard drive space was available.

I have removed my BHA B's Recorder GOLD cd-burner program in the hopes that it would eliminate any possible conflict with the new installation of EMC7... but to no avail.

I still get the same "The wizard was interrupted before Roxio Easy Media Creator 7 count be completely installed. Your system has not been modified. To complete installation at another time, please run setup again." error. I checked the event logger under "My Computer" and it seems to show two repetative errors on my install attempts. An event ID: 7036... and an event ID: 10001

The 7036 description is as follows:
The IMAPI CD-Burning COM Service service entered the stopped state

The 10001 description is as follows:
Unable to start a DCOM Server: {8B1670C8-DC4A-4ED4-974B-81737A23826B} as /. The error:
"C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe -Embedding is not a valid Win32 application. "
Happened while starting this command:
C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe -Embedding

Both descriptions have a supposed link to microsoft.com for further assistance, but neither error is covered by their help section. (how convenient).

This is really frustrating me... any ideas?

[ml]

moparman7400, on Feb 15 2006, 09:39 PM, said:

Wonder no more. I'm not some newbie to computers. Reading the system requirements is a given. I wouldn't have posted my question here if I hadn't bothered to do the basics.

I'd suggest that you try Roxio Tech Support.

I did some searching on the net and one of the suggestions was to update the video card drivers and you didn't mention if you had a video or sound card, so I have no idea if that would be helpful to you or not. You also didn't mention if this was a desktop or laptop which may or may not make any difference.

I know that some computers with Celeron chips have difficulty running some of the programs in EMC7, but that shouldn't affect your ability to install the program. How much room is left on your hard drive and have you defragmented the drive recently? ( I know, that's probably a dumb question, but I had to ask.)

You might see if there are any updates for your CD burner before you try installing again. I don't know if that error message is really telling you what is wrong, but based on what you've found, it couldn't hurt to update the burner if you can. EMC7 takes information on how to burn directly from the burner which is different than some older versions of the program.

[moparman7400]

In an effort to better assist those who would assist me... I am posting a full descripton of the applicable system information that has been requested. I have no other applicable data than what you see below.

PLEASE NOTE: The system in question is a desktop PC...NOT a laptop.

System Information:
OS Name: Microsoft Windows XP Home Edition
Version: 5.1.2600 Service Pack 2 Build 2600
System Model: Imperial
System Type: X86-based PC
Processor: x86 Family 15 Model 1 Stepping 3 GenuineIntel ~1694 Mhz
BIOS Version/Date: Phoenix 6.00, 8/26/2002
SMBIOS Version: 2.31
Total Physical Memory: 384.00 MB
Available Physical Memory: 132.47 MB
Total Virtual Memory: 2.00 GB
Available Virtual Memory: 1.96 GB
Page File Space: 1.45 GB

Burner Information:
Drive E:
Description CD-ROM Drive
Media Loaded No
Media Type CD-ROM
Name SONY CD-RW CRX225E
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate Not Available
SCSI Target ID 1
PNP Device ID IDE\CDROMSONY_CD-RW__CRX225E_____________________QYB2____\5&10170AEB&0&0.1.0
Driver c:\windows\system32\drivers\cdrom.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), 48.38 KB (49,536 bytes), 8/17/2001 8:52 AM)

Sound Card Information:
Name Avance AC97 Audio
Manufacturer Avance
Status OK
PNP Device ID PCI\VEN_8086&DEV_24C5&SUBSYS_3189109F&REV_01\3&61AAA01&0&FD
I/O Port 0x00001C00-0x00001CFF
I/O Port 0x000018C0-0x000018FF
Memory Address 0xD8000C00-0xD8000DFF
Memory Address 0xD8000800-0xD80008FF
IRQ Channel IRQ 17
Driver c:\windows\system32\drivers\alcxwdm.sys (5.10.3900, 639.17 KB (654,508 bytes), 8/1/2002 2:43 PM)

Sound Card Information:
Name Avance AC97 Audio
Manufacturer Avance
Status OK
PNP Device ID PCI\VEN_8086&DEV_24C5&SUBSYS_3189109F&REV_01\3&61AAA01&0&FD
I/O Port 0x00001C00-0x00001CFF
I/O Port 0x000018C0-0x000018FF
Memory Address 0xD8000C00-0xD8000DFF
Memory Address 0xD8000800-0xD80008FF
IRQ Channel IRQ 17
Driver c:\windows\system32\drivers\alcxwdm.sys (5.10.3900, 639.17 KB (654,508 bytes), 8/1/2002 2:43 PM)

Video Card Information:
Name Intel® 82845G/GL Graphics Controller
PNP Device ID PCI\VEN_8086&DEV_2562&SUBSYS_3189109F&REV_01\3&61AAA01&0&10
Adapter Type RADEON 9250 (0x5960), Intel Corporation compatible
Adapter Description Intel® 82845G/GL Graphics Controller
Adapter RAM 256.00 MB (268,435,456 bytes)
Installed Drivers ati2dvag.dll
Driver Version 6.13.01.3069
INF File oem3.inf (i845G section)
Color Planes 1
Color Table Entries 4294967296
Resolution 1280 x 1024 x 60 hertz
Bits/Pixel 32
Memory Address 0xE0000000-0xE7FFFFFF
Memory Address 0xFEB00000-0xFEB7FFFF
IRQ Channel IRQ 16
Driver c:\windows\system32\drivers\ialmnt5.sys (6.13.01.3069, 75.47 KB (77,277 bytes), 8/1/2002 3:11 PM)

Name RADEON 9250
PNP Device ID PCI\VEN_1002&DEV_5960&SUBSYS_20021002&REV_01\4&25296D99&0&50F0
Adapter Type Intel® 82845G/GL Chip, ATI Technologies Inc. compatible
Adapter Description RADEON 9250
Adapter RAM 48.00 MB (50,331,648 bytes)
Installed Drivers ialmrnt5.dll
Driver Version 6.14.10.6505
INF File oem37.inf (ati2mtag_RV280 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xE8000000-0xEFFFFFFF
I/O Port 0x00002400-0x000024FF
Memory Address 0xD8110000-0xD811FFFF
IRQ Channel IRQ 22
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\ati2mtag.sys (6.14.10.6505, 906.50 KB (928,256 bytes), 9/1/2003 4:14 AM)

Name RADEON 9250 - Secondary
PNP Device ID PCI\VEN_1002&DEV_5940&SUBSYS_20031002&REV_01\4&25296D99&0&51F0
Adapter Type RADEON 9250 (0x5960), ATI Technologies Inc. compatible
Adapter Description RADEON 9250 - Secondary
Adapter RAM 256.00 MB (268,435,456 bytes)
Installed Drivers ati2dvag.dll
Driver Version 6.14.10.6505
INF File oem37.inf (ati2mtag_RV280 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xF0000000-0xF7FFFFFF
Memory Address 0xD8120000-0xD812FFFF
Driver c:\windows\system32\drivers\ati2mtag.sys (6.14.10.6505, 906.50 KB (928,256 bytes), 9/1/2003 4:14 AM)

===========================================================
Defrag / Disk Cleanup Reports:

[b]Disk Defrag Report:
C:\ - Capacity (37.27GB) - 16.43GB free space available - 44% Free Space
F:\ - Capacity (234GB) - 211GB free space available - 90% Free Space

Neither drive report indicated a need for defragmentation.

[b]Disk Cleanup Utility:
C:\ - Reports that it can free up 81,894 KB of disk space. Program was allowed to run.
F:\ - Reports that it cannot free up any more space. There was no need to clean up.
============================================================

[myguggi]

moparman7400, on Feb 16 2006, 06:22 PM, said:

In an effort to better assist those who would assist me... I am posting a full descripton of the applicable system information that has been requested. I have no other applicable data than what you see below.

PLEASE NOTE: The system in question is a desktop PC...NOT a laptop.


Video Card Information:
Name Intel® 82845G/GL Graphics Controller

That graphics controller chip is not compatible with the DirectX 9c 3D requirements of EMC 7.5 I had the same chip and had to update to a video card that is compatible.

This post has been edited by myguggi: 16 February 2006 - 09:10 PM

[admandas]

[quote name='moparman7400' date='Feb 16 2006, 03:22 PM' post='11734']
In an effort to better assist those who would assist me... I am posting a full descripton of the applicable system information that has been requested. I have no other applicable data than what you see below.

PLEASE NOTE: The system in question is a desktop PC...NOT a laptop.

System Information:
OS Name: Microsoft Windows XP Home Edition
Version: 5.1.2600 Service Pack 2 Build 2600


Hi,

Sorry for the off topic question, but what program did you use to generate the system info
you posted?

Thanks,

Davis

[myjakjs]

I'm getting the same error on my desktop. I had no problem installing on laptop.

[grandpabruce]

myjakjs, on Mar 3 2006, 11:55 AM, said:

I'm getting the same error on my desktop. I had no problem installing on laptop.

And, do you have a question? If you do, read through the entire thread again, and provide the necessary information.