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"tray Open" Message But It's Not


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#1 becky1978

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Posted 05 January 2006 - 06:24 AM

When I open Toast and drop in the files I'd like to record, the program says that the tray is open but it is not. The blank DVD is in the drive and the tray is closed. When I hit the button that says "close tray" it doesn't fix the problem.
I did not have this problem the last time I used it.

Any thoughts?

#2 firenhancer

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Posted 05 January 2006 - 07:09 AM

View Postbecky1978, on Jan 5 2006, 02:24 PM, said:

When I open Toast and drop in the files I'd like to record, the program says that the tray is open but it is not. The blank DVD is in the drive and the tray is closed. When I hit the button that says "close tray" it doesn't fix the problem.
I did not have this problem the last time I used it.

Any thoughts?


Do you exprience the same problem while using a CD media? What is the make/model of drive and are you using a DVD+R or -R? My guess is that the drive is not detecting the presence of media.

#3 freshburn

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Posted 05 January 2006 - 10:30 AM

What drive?  Sounds like a firmware bug.

#4 Media Wizard

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Posted 09 January 2007 - 02:33 PM

I am having the exact same problem with a LaCie d2 dual DVD drive running Toast 7.1.2 on a G4 powerbook. I've already had good burns up until today. When I get ready to burn, it prompts me to insert blank disc in drive (which I do) and then it lets you click on either "Close Tray" or "Cancel". the application pop up window only responds to "Cancel" and still seems to think that the tray is open. Even if I manually close the tray, it doesn't recognize it and go to the next step. The only thing it will let me do is cancel. I've even tried the top line menu option for close tray but it's not communicating that command to the drive. The drive itself has no problems either reading or writing outside of the Toast application. I don't really want to pay Roxio's $35 tech call fee yet so I'm going to try re-loading the application 1st if I can't find an answer through on-line support (which I'm looking for right now). Bummer if I have to re-encode 90 minutes of video at best quality (about 4.5 hours before burn) on a session file that's already finished.

Edited by Media Wizard, 09 January 2007 - 02:42 PM.


#5 tsantee

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Posted 09 January 2007 - 05:54 PM

View PostMedia Wizard, on Jan 9 2007, 02:33 PM, said:

Bummer if I have to re-encode 90 minutes of video at best quality (about 4.5 hours before burn) on a session file that's already finished.
I don't know why there is a communication issue with your drive, but if I understand that last sentence correctly you need to Save your Toast project and make sure the Roxio Converted Items folder does not get emptied (you set this in preferences). If you do that you can quit Toast (or even replace it) and the items in the Converted Items folder will be recognized by Toast when you open the saved project file again.
I'm just a fellow Toast-user so please don't blame Roxio for any misguidance I may provide. And do let me know if your issue gets solved. Cheers from Eugene, Oregon!

#6 Dave Newman

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Posted 10 January 2007 - 06:30 AM

My recommendation to both of you...

Go to this page, scroll down and download "Burnerz" (...not "Burnz"...). It is an extremely cool little app which will basically give you current extended profile information about your connected drive(s). It can be invaluable in helping to diagnose your issues. And it's free!

...But the best thing about this app, as it pertains to your post - it gives you open/shut control of whatever drive drawer you select on it. So you can appease Toast by hitting the "close" button on the screen (which will leave your tray out) and then use the button on Burnerz to actually close it, unbeknownst to Toast.

Did that make sense?

I stumbled across this by accident, when I was working out some initial quirkiness on my system...which did, in fact, have to do with the media I was using at the time.

(BTW, Wiz...I am also using 7.1.2 with the same Lacie DL drive on a G4 PowerBook.)

#7 zapstrung

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Posted 22 January 2011 - 08:08 PM

I had to connect the external burner with a firewire instead of the USB connection.




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