[charlie3]

After videowave 9 seems to be fully booted up I get the error message "VideoWave 9 has encountered a problem and needs to close..." When the problem first appeared the error message came up when a new project dialog box appeared which hadn't been appearing before.

The computer is a 6 month old Dell D820 notebook Core2 duo, 2GB ram, Nvidia 120M graphics, XP Pro.

Videowave worked fine for months and edited 20 projects.

I've searched this message board and tried a number of things like checking for the lasest video drivers, uninstall then re install, repair function from control panel, update directx, disable security, check system configuration utility for roxio items. I don't believe I'm using any "custom backgrounds". I can't see how IE7 is a problem since the machine came with that installed. Most likely something changed on my system to cause the problem. If it was a Microsoft update I'd expect to see others with a similar problem starting about the same time.

The only thing roxio does that i need is videowave. If I uninstall the entire program and reinstall only videowave is this likely to fix the problem?

Is roxio aware of this problem? Do they have any fix in mind? If it's unfixable I'll move on to some other software. It seems a shame to do that if there's a fix in the works.

Thanks in advance for any assistance.

Charlie

[grandpabruce]

After videowave 9 seems to be fully booted up I get the error message "VideoWave 9 has encountered a problem and needs to close..." When the problem first appeared the error message came up when a new project dialog box appeared which hadn't been appearing before.

The computer is a 6 month old Dell D820 notebook Core2 duo, 2GB ram, Nvidia 120M graphics, XP Pro.

Videowave worked fine for months and edited 20 projects.

I've searched this message board and tried a number of things like checking for the lasest video drivers, uninstall then re install, repair function from control panel, update directx, disable security, check system configuration utility for roxio items. I don't believe I'm using any "custom backgrounds". I can't see how IE7 is a problem since the machine came with that installed. Most likely something changed on my system to cause the problem. If it was a Microsoft update I'd expect to see others with a similar problem starting about the same time.

The only thing roxio does that i need is videowave. If I uninstall the entire program and reinstall only videowave is this likely to fix the problem?

Is roxio aware of this problem? Do they have any fix in mind? If it's unfixable I'll move on to some other software. It seems a shame to do that if there's a fix in the works.

Thanks in advance for any assistance.

Charlie

If it worked before, then it would appear that something else messed up your machine. I see that you uninstalled and reinstalled EMC 9, but did you follow the list in the clean install post?

http://forums.support.roxio.com/index.php?showtopic=14713

[charlie3]

I followed the detailed unintall procedures you recommend http://forums.support.roxio.com/index.php?showtopic=14713 and videowave appears to be working again.

The windows install cleanup utility you recommended did not find any of the items so there was nothing to remove. I did use the registry clean script. I turned off windows defender.

Roxio should incorporate your extra steps in the uninstall utility. In the mean time your instructions aught to be a sticky on the top of this forum after they are reviewed by roxio developers.

Shortly before the troubles I installed an online application called Orb that is supposed to allow streaming media located on a remote computer. I had a bad feeling about the website and the application they wanted to install. I tried to interrupt the process and noticed during the uninstall of Roxio that it got itself installed never-the-less. I uninstalled that software along the way. I'm suspicious of Orb because it's streaming media related but don't have hard evidence that it was the trouble maker.

Thanks for the assistance.

Charlie

Here's the last project I did before the crash and what I tested with to confirm the application was running again. http://www.youtube.com/watch?v=V0ZUJvjX6d8

[grandpabruce]

I followed the detailed unintall procedures you recommend http://forums.support.roxio.com/index.php?showtopic=14713 and videowave appears to be working again.

The windows install cleanup utility you recommended did not find any of the items so there was nothing to remove. I did use the registry clean script. I turned off windows defender.

Roxio should incorporate your extra steps in the uninstall utility. In the mean time your instructions aught to be a sticky on the top of this forum after they are reviewed by roxio developers.

Shortly before the troubles I installed an online application called Orb that is supposed to allow streaming media located on a remote computer. I had a bad feeling about the website and the application they wanted to install. I tried to interrupt the process and noticed during the uninstall of Roxio that it got itself installed never-the-less. I uninstalled that software along the way. I'm suspicious of Orb because it's streaming media related but don't have hard evidence that it was the trouble maker.

Thanks for the assistance.

Charlie

Here's the last project I did before the crash and what I tested with to confirm the application was running again. http://www.youtube.com/watch?v=V0ZUJvjX6d8

You are welcome, but I did not write so steps. The credit goes to the person who did. I just linked you to it.

Great voice in the YouTube production!