[Helicar]

I've used the EMC8 successfully for nearly a year and produced about 50 DVD's from older personal analog movies and slide shows. Just one week ago I produced another slide show on a DVD for a friend. Yesterday I wanted to produce (edit) another show, and I was very disappointed. No matter what I tried (including reinstalling the entire EMC8 suite) I could not get the Add Photo/Video button to work. In fact, as soon as I clicked and/or double/clicked, the program seized up. I've tried freeing up more gigabytes, disabling the viruscan, opening an existing show that I've created on this very program, and yelling at the computer, but nothing made the VideoWave work properly. What (besides buying EMC9) do you suggest?

[gi7omy]

Have you installed either Internet Explorer 7 or Media Player 11?

Both these stop EMC8 from working and will have to be removed

[Helicar]

I've used EMC8 successfully several times since I installed Internet Explorer 7. I installed Windows Media Player 11 after discovering that I couldn't use EMC8 anymore. I will follow your suggestion and remove both just in case these are the culprits. I'll post my success or failure.

[Helicar]

I've used EMC8 successfully several times since I installed Internet Explorer 7. I installed Windows Media Player 11 after discovering that I couldn't use EMC8 anymore. I will follow your suggestion and remove both just in case these are the culprits. I'll post my success or failure.

Okay, I've removed both the Windows Media Player 11 and Windows Explorer 7. Then I tried using the EMC8, but I had the same problem: as soon as I clicked on "Add Photo/Video" the program stopped responding, and I had to close it using the Windows Task Manager.

This post has been edited by Helicar: 04 May 2007 - 09:24 PM

[james_hardin]

Okay, I've removed both the Windows Media Player 11 and Windows Explorer 7. Then I tried using the EMC8, but I had the same problem: as soon as I clicked on "Add Photo/Video" the program stopped responding, and I had to close it using the Windows Task Manager.

At this point you want to go to the Control Panel – Add Remove Programs, select Roxio and try the Repair option.

This may be enough to get it running again but it may require uninstall/reboot/reinstall.

[Helicar]

At this point you want to go to the Control Panel – Add Remove Programs, select Roxio and try the Repair option.

This may be enough to get it running again but it may require uninstall/reboot/reinstall.

I followed the instructions: Removed Internet Explorer 7 and Windows Media Player 11 and Repaired EMC8.
Then I restarted the computer. This did not help. I'm still getting the same black rectangle staring back at me. I'll try the uninstall, reboot, reinstall sequence, but by now I'm very skeptical.

I doubt that the problem is caused by anything on my computer because my older version (Roxio EMC5) is working just fine. I really liked the additional features in EMC8, so I want to make it work again.

[grandpabruce]

I followed the instructions: Removed Internet Explorer 7 and Windows Media Player 11 and Repaired EMC8.
Then I restarted the computer. This did not help. I'm still getting the same black rectangle staring back at me. I'll try the uninstall, reboot, reinstall sequence, but by now I'm very skeptical.

I doubt that the problem is caused by anything on my computer because my older version (Roxio EMC5) is working just fine. I really liked the additional features in EMC8, so I want to make it work again.

But you said that you used the software successfully for a year, already. It doesn't work now. And you say you doubt the problem is being caused by anything on your computer?

[Helicar]

I used the Easy Media Creator Version 5 successfully for over a year. When Roxio offered a good deal on downloading the Easy Media Creator Version 8, I bought it. Then I used the EMC8 successfully to capture and edit a bunch of personal analog videos. I also converted PowerPoint presentations into WMV files and then used the EMC8 to produce DVD's. Altogether, I used the EMC8 at least 50 times--the last time being on April 12, 2007. This last show was successful despite the fact that I had already installed Internet Explorer 7 and added an external hard drive to my system.
A few days ago, I wanted to create another slide show in EMC8, but it wouldn't let me pick up any photos or videos. Nothing but the black rectangle in the middle of the VideoWave. None of the buttons reacted to clicking or waiting a long time for a reaction.

I took the advice given, but I have not been able to get anything to work. I certainly haven't dismissed the idea that something in my file system may be stopping the EMC8 from picking up files, but I haven't been able to isolate the problem.

[gi7omy]

Here's your answer right here (despite the fact that it apparently worked after installing)

I had already installed Internet Explorer 7

Please read the pinned notes - IE7 DOES wreck EMC8 and earlier (along with WMP11)

[sknis]

I used the Easy Media Creator Version 5 successfully for over a year. When Roxio offered a good deal on downloading the Easy Media Creator Version 8, I bought it. Then I used the EMC8 successfully to capture and edit a bunch of personal analog videos. I also converted PowerPoint presentations into WMV files and then used the EMC8 to produce DVD's. Altogether, I used the EMC8 at least 50 times--the last time being on April 12, 2007. This last show was successful despite the fact that I had already installed Internet Explorer 7 and added an external hard drive to my system.
A few days ago, I wanted to create another slide show in EMC8, but it wouldn't let me pick up any photos or videos. Nothing but the black rectangle in the middle of the VideoWave. None of the buttons reacted to clicking or waiting a long time for a reaction.

I took the advice given, but I have not been able to get anything to work. I certainly haven't dismissed the idea that something in my file system may be stopping the EMC8 from picking up files, but I haven't been able to isolate the problem.

You can always use system restore back to that date.

Also make sure that your video drivers have not become corrupt. Download and install the latest video drivers even if you had already done that. You may have to delete the current drivers and then install the new ones.

Please put your computer specs in your signature including your video card so that it will always be available at the bottom of your posts. Look at other people's signature to see what kind of information should be posted.

[Helicar]

You can always use system restore back to that date.

Also make sure that your video drivers have not become corrupt. Download and install the latest video drivers even if you had already done that. You may have to delete the current drivers and then install the new ones.

Please put your computer specs in your signature including your video card so that it will always be available at the bottom of your posts. Look at other people's signature to see what kind of information should be posted.

I believe I've isolated the problem: It has something to do with my EMC8 Media Manager on my computer.
I've installed the EMC8 on my laptop where it works perfectly. I do not want to use the laptop to produce my DVD though. My desktop is much more convenient as far as the monitor, scanner, etc. as concerned.

If recall correctly, I clicked on the "organize" function one day and opened the Media Manager. I was soon overwhelmed and closed it without doing anything. It seems that the production editor in the VideoWave hasn't worked properly since then. (Unfortunately, I don't remember whether I tried this before or after the last successful show.)

Also, when I first transferred files to the external hard drive in February '07, I got the "Confirm Stream Loss" Message referred to in a Technote posted on Mar 13, 2006 by patatrox. That's why I converted the External to NTFS and stopped watching the folders in the Media Manager Services.

What other magic do I have to perform to get my VideoWave production editor to recognize my media???

[Helicar]

I believe I've isolated the problem: It has something to do with my EMC8 Media Manager on my computer.
I've installed the EMC8 on my laptop where it works perfectly. I do not want to use the laptop to produce my DVD though. My desktop is much more convenient as far as the monitor, scanner, etc. as concerned.

If recall correctly, I clicked on the "organize" function one day and opened the Media Manager. I was soon overwhelmed and closed it without doing anything. It seems that the production editor in the VideoWave hasn't worked properly since then. (Unfortunately, I don't remember whether I tried this before or after the last successful show.)

Also, when I first transferred files to the external hard drive in February '07, I got the "Confirm Stream Loss" Message referred to in a Technote posted on Mar 13, 2006 by patatrox. That's why I converted the External to NTFS and stopped watching the folders in the Media Manager Services.

What other magic do I have to perform to get my VideoWave production editor to recognize my media???

Addendum:
I tried the Photo Editor, and it worked just fine; however, even after repair and restart, the VideoWave refused to budge. Upon closing it with the Windows Task Manager, an error message was saved under WERecbe.dir00\VideoWave8.exe.mdmp

[Helicar]

But you said that you used the software successfully for a year, already. It doesn't work now. And you say you doubt the problem is being caused by anything on your computer?

I am frustrated beyond screaming! Conservatively speaking, I've uninstalled, rebooted, reinstalled the EMC8 at least 6 times, including once on my laptop where it works perfectly.
Strangely enough, every component of the EMC8 works on my desktop, except the VideoWave which completely hangs up every time I try to make it work.
I've edited a photo in the Photo Editor and burned a music disk in the Music Editor since my latest reinstall. I did not install the Media Manager because I theorized that this might be interfering with the VideoWave, but I got exactly the same results: No go I'm not quite ready to give up yet because it was a wonderful program while it was working. I just loved the results: DVD's of my PowerPoint shows (after converting them to MWV files in another program) and DVD's of my old VHS tapes that included my children playing the piano and two granddaughters dancing in a Hula group.

Please, please, somebody help me make this VideoWave behave on my desktop. Working with my networked laptop involves too much back and forth in the shared files.

[REDWAGON]

Boy, I'll have to admit you have gone to a lot of trouble to get EMC 8 to work on the same computer you had working before.

I have only one other suggestion. If the file you are trying to use is an DMSM file that you created in Videowave and you saved it to some folder on your computer, bring up Windows Explorer and go to that folder and double click on the named dmsm file (or right click and then click on open) and see if it will bring up the Videowave program with that dmsm file you saved.

My EMC 8 program would open up a saved dmsm file in Videowave either way. Either in the videowave program by clicking on File--Open OR the way I described above. Once in a while some of the EMC 8 programs will work correctly when you bring it up from the desktop Home page and then sometimes when that won't work it will work by going to Start--All Programs and running it from there. Don't ask why. I have no idea.

If you saved the Videowave dmsm file correctly the MyDVD program should be able to open it.

Frank...

This post has been edited by REDWAGON: 07 May 2007 - 09:46 PM

[Helicar]

Boy, I'll have to admit you have gone to a lot of trouble to get EMC 8 to work on the same computer you had working before.

I have only one other suggestion. If the file you are trying to use is a DMSM file that you created in Videowave and you saved it to some folder on your computer, bring up Windows Explorer and go to that folder and double click on the named dmsm file (or right click and then click on open) and see if it will bring up the Videowave program with that dmsm file you saved.

My EMC 8 program would open up a saved dmsm file in Videowave either way. Either in the videowave program by click on on File--Open OR the way I described above. Once in a while some of the EMC 8 programs will work correctly when you bring it up from the desktop Home page and then sometimes when that won't work it will work by going to Start--All Programs and running it from there. Don't ask why. I have no idea.

If you saved the Videowave dmsm file correctly, the MyDVD program should be able to open it.

Frank...

Frank, thanks for the suggestion. Yes, I've tried opening the .dmsm file or the production that previously worked, but all I get is the black rectangle. I've waited (even overnight once) for the file to register in the production editer, but nothing worked. Correction: the file name showed up on the top frame, but no image showed up and the buttons stopped responding. My dilemma is that I can't be sure the EMC9 will work; otherwise, I might even be willing to purchase it. Something in my computer must be stopping the VideoWave from engaging, but I can't determine what it might be.

Marianne

This post has been edited by REDWAGON: 07 May 2007 - 09:56 PM

[REDWAGON]

I apologize Marianne for the original reply I made. I had some of the file extensions mixed up. The saved MyDVD program extension is a DMSD file. Where as the Videowave program saved file has an extension of DMSM. The main reason for my reply was to see if you could bring up your original Videowave program in possibly a different way and save it and then see if you could bring it up in the MyDVD program.

By the same token, if you had a MyDVD file (DMSD) that had been saved, rather than trying to open it in MyDVD, opening it up from Windows explorer by clicking on the previously saved DMSD file should bring it up in the MyDVD program.

Sorry if I mislead you. I know better but just got a little mixed up (Too late at night I guess) BTW. I edited my original reply and the Quote that was in your last reply.

Opening up MyDVD might work correctly also if you go to START--ALL PROGRAMS and open MyDVD there rather than from the desktop home page for Roxio.

Frank...

This post has been edited by REDWAGON: 07 May 2007 - 10:37 PM

[Helicar]

I apologize Marianne for the original reply I made. I had some of the file extensions mixed up. The saved MyDVD program extension is a DMSD file. Where as the Videowave program saved file has an extension of DMSM. The main reason for my reply was to see if you could bring up your original Videowave program in possibly a different way and save it and then see if you could bring it up in the MyDVD program.

Sorry if I mislead you. I know better but just got a little mixed up (Too late at night I guess) BTW. I edited my original reply and the Quote that was in your last reply.

Opening up MyDVD might work correctly also if you go to START--ALL PROGRAMS and open MyDVD there rather than from the desktop home page for Roxio.

Frank...

I ran a Search and found no DMSD files at all. I also opened the MyDVD program from the All Programs and it malfunctioned. The window came up and it let me pick up a movie, but no image, no menu style and no button to get the burn started came up. In other words, a partial window showed up and the controls stopped working.

I'm going to turn off the computer and allow it to cool down overnight. Then I'm going to make a wish for my birthday on May 9: a program that works the way it used to even if my 70-year-old body doesn't!

[REDWAGON]

Sorry for all your troubles Marianne. It does sound like you have a problem that is totally frustrating. When a program gets that bad it may be time to clean or remove the program from your computer completely starting with Control Panel--Add/Remove programs and then if you are knowledgeable in using the registry, remove all listings for "ROXIO" and "VIDEOWAVE". Also make sure your computer HD has been defragmented and turn off all other programs while installing including any security software, and then try and re-install EMC 8 program along with the Contents CD and try again to see if that makes any difference.

Frank...

[Helicar]

Sorry for all your troubles Marianne. It does sound like you have a problem that is totally frustrating. When a program gets that bad it may be time to clean or remove the program from your computer completely starting with Control Panel--Add/Remove programs and then if you are knowledgeable in using the registry, remove all listings for "ROXIO" and "VIDEOWAVE". Also make sure your computer HD has been defragmented and turn off all other programs while installing including any security software, and then try and re-install EMC 8 program along with the Contents CD and try again to see if that makes any difference.

Frank...

Okay, tomorrow is another day. I'll give it a try then. Marianne

[Helicar]

Okay, tomorrow is another day. I'll give it a try then. Marianne

Thank you, Everyone! My EMC8 is functioning again. In case you wonder what I did to get it to work: I removed the Windows Media Player 11. I downloaded and installed the newest driver for my video card, as the gurus suggested. Then I uninstalled, rebooted, and reinstalled the EMC8 program and content. I was able to go through the entire process of editing, adding text, overlays, etc. rendering and burning the DVD without a problem. It worked just fine on my TV-DVD player, too.

Marianne