2 replies to this topic

[Ripped Off By Roxio]

On April 2 I placed the following order:


Product SKU: ESD-227000DIR
Product Name: Easy Media Creator 9 Suite - ESD
Qty Ordered: 1
Amount: $99.99



Product SKU: REBATE
Product Name: Rebate - ($20 Mail-In) - Easy Media Creator 9 Suite
Qty Ordered: 1
Amount: $0.00
Serial Number / CD-Key:


SubTotal: $99.99
Shipping: $0.00

Tax: $0.00
Total: $99.99

I ordered this product because I have owned many versions of the software and had previously been happy with it. This offer included a $20 rebate for prior owners.

I sent all of the requested information for the rebate. Initially, they claimed that they didn't receive proof that I purchased the product. This was included with my initial submission but I resent proof by fax 3 TIMES.

When I complained by email & let them know that I intend to pursue this with the state of Florida. They switched their reason to no proof of prior ownership. This was also included with my submission.

I have called Roxio on the telephone and spoken with people who have claimed they would fix the problem and nothing happened.

It is a shame for them to lose a long term customer because they don't want to abide by the terms of their own rebate offer.

I have spent a lot of energy on $20 and will not permit this fraud to go unreported. I intend to make reports to the FTC and the State AG office.

I WILL NEVER PURCHASE A PRODUCT FROM PARAGO/ROXIO/SONIC SOLUTIONS or any product that utilizes the rebate fraud house in miami.

[Beerman]

This isn't customer service and no one here can help you. Sorry for your problems.

[ivanatrox]

please pm me your full name, your order number and tracking number for your rebate... I'll look into it

Ivan