[obxnc]

I have a Dell Latitude D820 laptop that is maxed out. It was purchased with Windows XP Pro and with an upgrade to Vista Ultimate. It is a Windows Vista Compatible stamped machine. I like to start fresh so when I got the Vista Ultimate software I took out the partition and did a fresh install. Roxio said that EMC 9 was Vista Compatible so I installed it with no problems. I was never able to get it to sucessfully burn to any CD or DVD/DVD DL that I tried. The discs were all name brand Memorex, TDK or Maxell that always burned under XP Pro. Nowhere on the Roxio site could I find anything to help me. I tried to call support but kept getting disconnected. The Roxio ask RoXann didn't work either. I even e-mailed tech support and never heard back from them. I gave up and put XP Pro back on the machine as I had to be able to burn discs. I waited for a month or so and figured will try another install of Vista Ultimate but this time I purchased a 2nd copy of the same software I already owned that again said it was Vista Compatable. After I PAID for the 2nd copy and downloaded it I could never get it to install! I again tried to find help on the Roxio site and again tried to phone customer service and kept getting disconnected so I gave up! I then tried to call Roxio for a refund and guess what, I get a message to go online and apply for one and their system hangs up on me! So now I have e-mailed them for the refund. If they don't do it I will do a charge back with my credit card company. I am very unhappy that they are so very uncustomer friendly and lack any type of support. What has this company turned into? Right now I am very happy with my computer running Vista Ultimate. It runs faster with it than it did with XP Pro! I am using the Microsoft generic disc buring software built into Vista (I didn't know it was there if I had I never gone back to XP after my first bad experience with Roxio) and will probably purchase software from another brand. Roxio I have bought a lot of software from you in the past and now you have a very unhappy customer here who is going elsewhere!

[John at Roxio]

So, you didnt really describe a symptom that we can troubleshoot, other then the fact that it didnt work. Can you give us more details?

[MichaelSixkiller]

I also tried making a copy of an DVD that I created in Adobe Premier... the first part of the process where it copies the DVD to the HDD completes fine, and ejects the original... and "asks" for the blank... then during the burn process it progressing normally, but at the end when I would expect the have the DVD eject, and get the screen with a choice for "Done" or "Create Another..", but what I get is an error screen with the following...

"There was an error writing the image to your hard drive. Please make sure you have 3.8 GB free on any or none of your hard drives, then try the copy again."

(The HDD has 72GB of Free Space)

* PS, I'm not unhappy

[gi7omy]

Try it this way (after defragmenting your hard drive)

In Disc Copier, for the destination, select Disc Image. See if that works and then open the resultimg .iso file with Disc Copier (if nothing else it will save you having to keep swapping discs round)

[obxnc]

So, you didnt really describe a symptom that we can troubleshoot, other then the fact that it didnt work. Can you give us more details?

Sir I stated two issues. It doesn't matter now. I am not using your products. The 2nd copy I purchased was disputed to Roxio and I am awaiting refund to my credit card. Your company needs some customer support which it obviously lacks. You can never get a human for anything! Doesn't matter if it is tech support or a refund. Someone needs to get ahold of the wheel of this ship as it's about to sink!

[gi7omy]

Actually you aren't using 'our' products (and never were) and also it's not 'our' company

We're just users is all

Anyway - you still haven't given any details other than the size of your hard drive

[barryware]

Actually you aren't using 'our' products (and never were) and also it's not 'our' company

We're just users is all

Actually... It looks like he was responding to "John at Roxio"...

"John at Roxio" is John at Roxio right??

[gi7omy]

He still never gave us any info really

[barryware]

He still never gave us any info really

Yea... Won't burn is one problem, can't install is the other.

That narrows it down a bit...

Maybe the OP will be back and give a bit more detail.