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Product Registration - EMC9 and Vista!

#1 User is offline   Ovey 

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Post icon  Posted 04 May 2007 - 12:26 AM

mad.gif Hi all, please can someone help me?! I have recently bought a Sony Vaio laptop which came with EMC9 pre-installed (on Vista Home Premium 32 bit).

On starting the application the product registration page opens stating "connecting to our servers". Then it changes to "No internet connection" with two options "Try again" or "Cancel". Trying again just keeps the prompt going around in a loop of connecting to servers then no internet connection. Clicking cancel has no effect and leaves the prompt on screen until I switch off the lapop!

Any ideas before I go mad? Many thanks.
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#2 User is offline   gi7omy 

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Posted 04 May 2007 - 04:46 AM

Check that the MS firewall isn't blocking the app
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


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EMC 7.5 on Windows XP 32 SP3
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#3 User is offline   Ovey 

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Posted 04 May 2007 - 07:22 AM

QUOTE (gi7omy @ May 4 2007, 04:46 AM) <{POST_SNAPBACK}>
Check that the MS firewall isn't blocking the app

Thanks for the reply. Yeah, I have checked that both the windows firewall and also Norton Symantec firewall both allow the programme through. Apparently, it should work! I have emailed both Roxio AND Sony about this, neither appear to be very forthcoming with their answers!
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#4 User is offline   gi7omy 

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Posted 04 May 2007 - 10:47 AM

Try actually disabling them and also turn off any pop-up blockers or anything that 'filters' the internet (Windows Defender and so on).

Something in the computer (or maybe a router) has decided that the app shouldn't connect
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
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