[N+N]

I'm trying to burn a master here, and getting rather frustrated.

I'm using Jam 6.0.3

I've got 4 tracks, no pauses between, except for the last one. (the others just butt-spliced, they contain their own spacing)

I set the offsets to 10/10, as would seem reasonable thing to do to ensure happiness with older players. 10 is short, even!

On QC listening, I hear a little glitch between tracks. Except on the one with a pause!

If I make the offsets lower (ie 5/5) the glitch is heard closer to the start of the incoming track.

If I make the offsets zero (0/0) there's no more glitch ... but .. tradition says we're supposed to maintain some offsets to keep old players happy, right?

I'm using a Plexwriter Premium II burner, and my G4 is on OSX 10.4.8

Why are the index offsets causing little audible hiccups?!!

(thanks)

[tsantee]

This is outside my expertise, but just to clarify: are you listening to a burned CD, to an Sd2f file or only to the preview in Jam?

[N+N]

This is outside my expertise, but just to clarify: are you listening to a burned CD, to an Sd2f file or only to the preview in Jam?

Ah .. sorry -- not clear ... By "QC listening" I mean I'm checking playback on a CD player

Thanks

[N+N]

It sure would be nice to get at least a semi-official reply on this ...

But in the meantime, I've found that if I make the end offset lower than the start (ie: 10/5 instead of 10/10), there's no glitch.

So ... perhaps the bug is that it creates glitches on butt-splices with equal offsets greater than zero?



Bueller? Bueller?

[N+N]

I'm a bit amazed that I've not been able to get an answer from Roxio to this ... Not here -- although it would be nice -- I mean via the "web ticket" support. It's been languishing in there for nearly a month.

I guess it's further evidence that relying on prosumer software is a bad idea in a professional setting. I just like the simplicity of the app and wish it was better.

[N+N]

Just in case anyone's interested, today ... today I get a reply to the web ticket. Take a look at the first post here for an idea of how long I've been trying to get an answer to my web ticket. (3 1/2 months)

And, as replies go, it was completely useless.

A Roxio Agent has responded to your ticket! (#374883)

Thank you for contacting Roxio Technical Support

1)
Do less on your computer while burning such as copying files or other processor intensive tasks. Also, do not do any file activity that would attempt to modify the underlying source files while preparing the disc or recording it.

2)
Update your firmware. Check with the manufacturer of your CD/DVD writer and see if they have any updates for it.

3)
Make sure you have the latest OS X updates.

4)
Make sure you have the latest Roxio updates.
http://www.roxio.com/enu/support/toast/software_updates.html

5)
Make sure you have the latest Quicktime updates.
http://www.apple.com/quicktime/download/

Regards,

Roxio Technical Support

http://support.roxio.com

Have you tried our online self-service tools? For instant support, please try one of the tools below:

Roxanne - http://roxio.com/en/support/nh/index.jhtml

Knowledgebase - http://search.roxio.com/
We are always looking for ways to improve so please click on the link below to complete our online support survey.

http://www.surveymonkey.com/s.aspx?sm=gogk...2fyt0p0pg_3d_3d

Thank you for your comments and we appreciate the feedback
dpd

A common-sense checklist that I've already gone through.

And now the web ticket and its history are gone from my "selfservice.roxio.com" page.

Amazing, and deeply disappointing. Shame on you, Roxio.