64 replies to this topic

[ColinCo]

Now EMC9 has archived Vista Certification - any chance of a date for a patch that addresses the issues raised in this forum!

[Beerman]

Now EMC9 has archived Vista Certification - any chance of a date for a patch that addresses the issues raised in this forum!

http://forums.support.roxio.com/index.php?showtopic=21463

[ColinCo]

http://forums.support.roxio.com/index.php?showtopic=21463

There's absolutly nothing in that linked document about how Roxio are going to support those of us who already have EMC9 and are experiencing the myriad of issues that are showing up in this forum.

[gi7omy]

All anyone here knows is that there is a patch due out very shortly. When, we just don't know but it will be announced here

[malatekid]

My guess is that the patch for current EMC 9 users will be in the form of a downloadable file that Roxio will post (I hope) in the same way other earlier versions have been updated through this site.

http://www.roxio.com/enu/support/software_...es/default.html

[silver]

Most companies are finding that a little transparency can really go a long way in customer relations. Note the large number of blogs surfacing on the web.

[John at Roxio]

Its easier/faster to built a full installer then an update.  We release the full installer as soon as we had it and soon we will have an update.  Its not like we are hiding anything.

[pcdoctor]

Its easier/faster to built a full installer then an update.  We release the full installer as soon as we had it and soon we will have an update.  Its not like we are hiding anything.

Please. Give us some kind of time frame when this update is coming. What 15, 30, 60, 90, 120 days or longer.

[Beerman]

Please. Give us some kind of time frame when this update is coming. What 15, 30, 60, 90, 120 days or longer.

I think John's trying to tell you he doesn't have an exact date.  If it's not 100% ready, it won't be released.  Do you want a release that isn't ready?  Who needs those problems?

[linxeye]

I think John's trying to tell you he doesn't have an exact date.  If it's not 100% ready, it won't be released.  Do you want a release that isn't ready?  Who needs those problems?

I believe Microsoft won't certify a release that isn't final, huh ? Otherwise there is something that is going very wrong.

I'm quite upset with Roxio policy. EMC9 is around for more than 6 months now and I'm still waiting for a patch that fix the numerous issues under XP and I don't even speak about Vista. Nero is far more proactive when it comes to release updates than Roxio, that's a fact.

[John at Roxio]

He is right, I dont have a specific release date.  The applicaiton 9.1 is fully certified.  We need to now build an update for users that have a previous version.  Updates dont take a very long time to build, but they we have to QA (test) it and make sure everything is cool before we release it.  If I said it would be 2 weeks, and then we found a bug that caused us to have to rebuild and then retest it.  Everyone would be whining that the release didnt come out when I said it would, so I simply am not going to guess.

[silver]

Is there a beta team that someone might volunteer for ?

[salamundo]

I think John's trying to tell you he doesn't have an exact date.  If it's not 100% ready, it won't be released.  Do you want a release that isn't ready?  Who needs those problems?

Not being ready has never stopped them before.

[Keith Roe]

He is right, I dont have a specific release date.  The applicaiton 9.1 is fully certified.  We need to now build an update for users that have a previous version.  Updates dont take a very long time to build, but they we have to QA (test) it and make sure everything is cool before we release it.  If I said it would be 2 weeks, and then we found a bug that caused us to have to rebuild and then retest it.  Everyone would be whining that the release didnt come out when I said it would, so I simply am not going to guess.

I am a programmer myself and I cannot imagine the difficulty that goes into creating such a large update and its associated distribution.  It will come as a great relief to many of us when the kinks get worked out for Roxio users running Vista.  Such is the price we have all had to pay for buying that new computer or upgrading to Vista.  Perhaps it is my background since I understand the difficulties Roxio is facing and am anxiously awaiting version 9.1!

[helmiec]

update for emc not coming !!!  roxio lunch new emc 10 !  and we must paid for new creator !  wrrrrrrr. roxio

am recive 2 email for buy upgrade emc9deluxe       no more roxio !

[The Highlander]

I am a programmer myself and I cannot imagine the difficulty that goes into creating such a large update and its associated distribution.  It will come as a great relief to many of us when the kinks get worked out for Roxio users running Vista.  Such is the price we have all had to pay for buying that new computer or upgrading to Vista.  Perhaps it is my background since I understand the difficulties Roxio is facing and am anxiously awaiting version 9.1!

Looks like the Vista cert version is up there , as per Tom's from Roxio's message

http://forums.support.roxio.com/index.php?showtopic=21463

Quote from post above:
" The Windows Vista Certified version of Easy Media Creator 9.1 is now shipping to major retailers and e-stores and is available direct from Roxio at www.roxio.com."

Id say Patch will now not be to far off,

Edited by The Highlander, 11 May 2007 - 03:51 PM.

[grandpabruce]

update for emc not coming !!!  roxio lunch new emc 10 !  and we must paid for new creator !  wrrrrrrr. roxio

am recive 2 email for buy upgrade emc9deluxe       no more roxio !

    

[The Highlander]

    

I agree Bruce... what ???

[DEVIOUS]

I would say that this patch is greatly anticipated. Considering that this product was shipped WITH many of our FACTORY computers for an operating system that it obviously does not work well with AT ALL!!! I would hope that these issues are all addressed quickly and completely or I would be inclined to believe that MANY MANY customers, myself included, will happily gravitate toward other more reliable and much more customer oriented software developers.

Point Blank: This is a second rate piece of software which very rarely accomplishes what it is designed to do within systems on which it was designed to do them.

Customer Support is needless to say "less than desirable," and it is nearly impossible to get what could be remotely considered a straight answer from anyone who may possibly be of the slightest assistance.

A little constructive criticism never hurt anybody now did it?

Sincerely,

An Irate Customer

[grandpabruce]

I would say that this patch is greatly anticipated. Considering that this product was shipped WITH many of our FACTORY computers for an operating system that it obviously does not work well with AT ALL!!! I would hope that these issues are all addressed quickly and completely or I would be inclined to believe that MANY MANY customers, myself included, will happily gravitate toward other more reliable and much more customer oriented software developers.

Point Blank: This is a second rate piece of software which very rarely accomplishes what it is designed to do within systems on which it was designed to do them.

Customer Support is needless to say "less than desirable," and it is nearly impossible to get what could be remotely considered a straight answer from anyone who may possibly be of the slightest assistance.

A little constructive criticism never hurt anybody now did it?

Sincerely,

An Irate Customer

Well, you might wonder if the computer manufacturer tested any of the software that shipped with their computers, and why the first post you made, wouldn't be on THEIR webboard.  

EMC 9 came out when XP was the MOST RECENT OS.  I believe that Roxio has an update coming out that is Vista certified for all programs within the suite.

But, you gravitated to an OS that doesn't work with many software products, and since you obviously jumped on the new OS bandwagon, I guess that you mistakenly thought everything would be perfect.  You were wrong.

A little constructive criticism never hurt anybody now did it?  

BTW, I have EMC 9 running on XP, and with the exception of a few annoying glitches, it runs just fine.

Edited by grandpabruce, 11 May 2007 - 08:32 PM.