10 replies to this topic

[sid44]

I have contacted support 3 times because Roxio Easy Media Creator 9 will not start up by using the icon on the desktop or any icon that opens up from start menu under all programs Roxion Easy Media Creator 9.  When you put the mouse over any Roxio icon it displays Location: Roxio_Central33 (C:\Program File (x86)\Common Files\Roxio Shared\9.0\Roxio Central33\Main).  When you click the icon it gives you a Micorsoft Window that says Roxion Central has stopped working, Windows can check online for a solution to the problem the next time you go online and then gives two options, check online for a solution later and close the program or close the program.  If you click on either option it closes the window and does not open Roxio unless you are connected to a high speed DSL line.  If you are connected to dialup or not connected at all it will not open.  Roxio support has no solution.  It appears to need a high speed DSL line to connect to the internet to make it work.  I have reinstalled the way support suggests and even got another program and loaded it and it still does the same thing.

Edited by sid44, 08 May 2007 - 09:31 AM.

[MarkL]

I have contacted support 3 times because Roxio Easy Media Creator 9 will not start up by using the icon on the desktop or any icon that opens up from start menu under all programs Roxion Easy Media Creator 9.  When you put the mouse over any Roxio icon it displays Location: Roxio_Central33 (C:\Program File (x86)\Common Files\Roxio Shared\9.0\Roxio Central33\Main).  When you click the icon it gives you a Micorsoft Window that says Roxion Central has stopped working, Windows can check online for a solution to the problem the next time you go online and then gives two options, check online for a solution later and close the program or close the program.  If you click on either option it closes the window and does not open Roxio unless you are connected to a high speed DSL line.  If you are connected to dialup or not connected at all it will not open.  Roxio support has no solution.  It appears to need a high speed DSL line to connect to the internet to make it work.  I have reinstalled the way support suggests and even got another program and loaded it and it still does the same thing.

Same problem as myself. I connect to the internet via a broadband USB connection (an ADSL connection in the UK), and I honestly can't remember if I am online or not when I get the error. I'll try again when I'm at home and make sure that I'm online. Maybe the soon-to-be-released update pack may fix this problem with Roxio_Central33.exe. This is on a Vista laptop.

BTW, I have EMC 9 loaded on my XP laptop using the same broadband USB connection, and I have had no problems getting Roxio Home, Record Now etc to load (i.e. all of the Roxio apps that use Roxio_Central33.exe as their starting point).

Edited by MarkL, 09 May 2007 - 04:16 AM.

[gi7omy]

If your computers are Dell, we are just hearing that some of the Dell versions of EMC9 will not operate unless a high speed connection is present (it tries to connect to some 'advertising' sites).

If this is true, it's something Dell have done and beyond the scope of anyone here.

http://forums.support.roxio.com/index.php?...mp;#entry117932

[MarkL]

If your computers are Dell, we are just hearing that some of the Dell versions of EMC9 will not operate unless a high speed connection is present (it tries to connect to some 'advertising' sites).

If this is true, it's something Dell have done and beyond the scope of anyone here.

http://forums.support.roxio.com/index.php?...mp;#entry117932

Thanks for the info.

I did originally have Dell OEM version of EMC 9 installed but I have since re-formatted my hard drive and re-installed vista home premium from the dell install disc and then EMC 9 retail version. Is it possible somehow that the Dell vista home premium disc loads something that would cause this? I would have thought not but, hell, what do I know.

[sid44]

This has nothing to do with OEM versions.  My pc is an HP Pavilion 9000v and does not have roxion on it from the factory load.  I purchased a version from Staples and it was giving me the problem and ROXIO support said try another one.  I went back to Staples they exchanged program and I removed the old one the way tech support says to do it.  I turned off everything in msconfig startup and loaded it.  Got the same results.  I has to see something on the internet to cause it to load but is not something that HP did to the app to make it do it.  ROXIO support does not believe that and why only dls and not dialup can understand not logged on to internet though.  Still, this is a major problem and needs to be corrected.

[gi7omy]

All I can say is what I know myself

1: the Dell machines seem to be doing it
2: I'm on cable and don't have that problem
3: No-one else seems to have it either (on the full suite)

Did you do a malware sweep to see if anything else is causing it?

Also - which flavour of Vista is being used here and is it 32 or 64 bit?

[drink2mny]

Yeah  gi7omy is talking about me....
I have a trouble ticket in with roxio and have been on here and Dell forum to try and get a fix here are the 2 links
roxio
http://forums.support.roxio.com/index.php?...mp;#entry117932

Dell

http://www.dellcommunity.com/supportforums...thread.id=29104

Edited by drink2mny, 10 May 2007 - 01:53 AM.

[sid44]

I have case number 375747 about problem and am using HP Pavilion 9000v custom built from HP with Vista 64 with dual core intel.  I have removed every possible thing I can find about roxio and sonic from the computer and reinstalled a new program that Staples exchanged me because tech support said it must be a defective disk.  It appears the icon points to something on the internet and if you are not connected to a high speed network like dsl or lan it just does not work.  I can connect to a dialup and it does nothing.  We now have Dell and HP pc's with same problem so I see the common problem being the application itself.  It would be nice if we could get some help.  If I talk with tech support they say this is above their level and needs to go to tier 2.  Well,it would be nice if we could talk directly with tier 2 because after getting the above ticket number that is all I hear from anyone.

[gi7omy]

There was a post about the HP version of EMC9 which was interesting reading - check post 10 in this thread

[drink2mny]

Roxio told me to uninstall the update manager with windows install clean up program...

I am off to try that.. If yours was a dell. They are working on a fix. They were able to replicate the problem
http://forums.support.roxio.com/index.php?showtopic=21569

Edited by drink2mny, 17 May 2007 - 07:10 PM.

[gi7omy]

"...If yours was a dell. They are working on a fix..."

Doubt if that will work - the guy is using a Hewlett Packard