8 replies to this topic

[rbcheatwood]

Hi I'm deaf myself I need ur help I been trying to figure out what is problem is, I can't get off at "Add/Remove" from EMC 8  and I get error message said "fatal error install" or whatever that is, and I also try reinstall but it's said "Roxio already exist, go Add/Remove blah blah" I did that won't work, so I don't know what to do help please (need step by step instruction please) *frustrating sigh*  

[JC]

Go to windows support site, perfom a search for the Windows Cleaup Utility. This should remove the program from your computer.  Then try to reinstall

Go to windows support site, perfom a search for the Windows Cleaup Utility. This should remove the program from your computer.  Then try to reinstall

[rbcheatwood]

I try that won't do anything sigh might have to do reformat or what?

[JC]

Obtain RoxiZap and run a few times. Roxizap is a support utility that removes Roxio Software. Do a search on Roxio's support site.

Edited by jmcoleman01, 14 February 2006 - 08:34 AM.

[rbcheatwood]

here error that said "Error 1706 No valid source could be found for product Roxio Easy Media Creator 8 Suite.  This Windows installer cannot continue."

and

"Cannot find certificate file"


ok I can try will see *crossing my fingers*

[JC]

This may help:
http://forums.suppor...pic=895&hl=1706

[qualityresults]

You may also have to run a reg utility like WINASO, which is the one I use, I was able to install the EMC8 after cleaning the registry and it also activated everything but the SONIC portion of the program because I don't have the key which is supposed to be part of the program.

But the rest of he program ois workign fine now after reinstalling.

The winASO cleaned my machine up very well.

Ther reason is at some time you probably had an old version of ROXIO on this computer and it was still in the registry.

And I am not running the fast machine

[JC]

Roxio Zap should have remove any old left overs of any other program.

[JC]

Sorry first time didn't work. Then I saw the first post. Sorry

Edited by jmcoleman01, 25 February 2006 - 09:20 AM.