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I purchased Creator 9 as I thought it would be a good solution to transfer and manage my media. I guess I was wrong. I have been unsuccessful in installing the software. I get the error for buffer overrun error. I have tried 2 solutions and reported this but the response to my support questions goes unnoticed. My first attempt to install resulted in the software losing my drivers and burn software on my Dell Laptop. I still do not have this as I cannot get the drivers. I did an unisntall and could not get rid of the roxio software and had to download MS removal utility.
I went thru the 2 methods suggested in KB but they were no help as neither one has worked. I reported in the online support but no response as yet. I went back where I purchased the software showing them the email and problems I had and they will not take the software back. There goes $99. They suggested I need more memory on the machine because I have Norton as well. I disabled Norton and still does not work after going thru the install again. I did talk to a tech at Roxio and they guaranteed me I did not need more memory. They provided one of the instructions which is quite detailed to get a piece of software to work. This did not work.
I have spent several hours on this and the result is my original burn software is gone along with my Norton because of the software. Also IE does not work and I have to reinstall.
I have been in IT for several years and would have never implemented this product on the market with the problems it has. Looks like some heads should roll at Roxio.
All I know is I have several hours to get my system back and will probably involve a reimage and thus alot of work thanks to the crack staff at Roxio.
PS I AM SURE ROXIO WILL NOT READ THIS
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Buffer Overrun Corrections Not Working
#2
- Digital Guru
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- Group: Digital Guru
- Posts: 19,290
- Joined: 04-January 06
- Gender:Male
Posted 11 May 2007 - 04:33 AM
QUOTE (Kabby @ May 11 2007, 07:27 AM) <{POST_SNAPBACK}>
I purchased Creator 9 as I thought it would be a good solution to transfer and manage my media. I guess I was wrong. I have been unsuccessful in installing the software. I get the error for buffer overrun error. I have tried 2 solutions and reported this but the response to my support questions goes unnoticed. My first attempt to install resulted in the software losing my drivers and burn software on my Dell Laptop. I still do not have this as I cannot get the drivers. I did an unisntall and could not get rid of the roxio software and had to download MS removal utility.
I went thru the 2 methods suggested in KB but they were no help as neither one has worked. I reported in the online support but no response as yet. I went back where I purchased the software showing them the email and problems I had and they will not take the software back. There goes $99. They suggested I need more memory on the machine because I have Norton as well. I disabled Norton and still does not work after going thru the install again. I did talk to a tech at Roxio and they guaranteed me I did not need more memory. They provided one of the instructions which is quite detailed to get a piece of software to work. This did not work.
I have spent several hours on this and the result is my original burn software is gone along with my Norton because of the software. Also IE does not work and I have to reinstall.
I have been in IT for several years and would have never implemented this product on the market with the problems it has. Looks like some heads should roll at Roxio.
All I know is I have several hours to get my system back and will probably involve a reimage and thus alot of work thanks to the crack staff at Roxio.
PS I AM SURE ROXIO WILL NOT READ THIS
I went thru the 2 methods suggested in KB but they were no help as neither one has worked. I reported in the online support but no response as yet. I went back where I purchased the software showing them the email and problems I had and they will not take the software back. There goes $99. They suggested I need more memory on the machine because I have Norton as well. I disabled Norton and still does not work after going thru the install again. I did talk to a tech at Roxio and they guaranteed me I did not need more memory. They provided one of the instructions which is quite detailed to get a piece of software to work. This did not work.
I have spent several hours on this and the result is my original burn software is gone along with my Norton because of the software. Also IE does not work and I have to reinstall.
I have been in IT for several years and would have never implemented this product on the market with the problems it has. Looks like some heads should roll at Roxio.
All I know is I have several hours to get my system back and will probably involve a reimage and thus alot of work thanks to the crack staff at Roxio.
PS I AM SURE ROXIO WILL NOT READ THIS
Chances are, you are correct, since this is a users forum. Does the laptop meet the minimum requirements for the software?
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#3
- Newbie
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- Group: Members
- Posts: 2
- Joined: 10-May 07
Posted 11 May 2007 - 09:08 AM
QUOTE (grandpabruce @ May 11 2007, 04:33 AM) <{POST_SNAPBACK}>
Chances are, you are correct, since this is a users forum. Does the laptop meet the minimum requirements for the software?
Minimum requirements have been met.
#4
- Digital Guru
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- Group: Digital Guru
- Posts: 16,915
- Joined: 10-February 06
- Gender:Male
- Location:Belfast, Ireland
Posted 11 May 2007 - 09:43 AM
QUOTE (Kabby @ May 11 2007, 06:08 PM) <{POST_SNAPBACK}>
Minimum requirements have been met.
And they are?
Tell us what it is - especially the graphics system
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#5
- Moderator
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- Group: Moderator - Roxio
- Posts: 1,129
- Joined: 24-April 06
Posted 11 May 2007 - 12:35 PM
Kabby, check your pm
Ivan
Ivan
ALL YOUR BASE ARE BELONG TO US !
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