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crashes/hangs


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#1 shekat23

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Posted 11 May 2007 - 07:05 AM

i  just bought and downloaded this program  roxio PhotoSuite 8.  Everytime i am using it it hangs andor crashes....  i tried support and they told me to disable all start up programs etc... i did this.... it hasnt helped  it still hangs/crashes    i am actually disappointed in  the fact that i am not getting any help in this matter and i am wanting to get a refund unless someone can help me with this matter  any and all suggestions welcome  thanks in advance   dana

#2 gi7omy

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Posted 11 May 2007 - 07:45 AM

Did you install either Internet Explorer 7 and/or Windows Media Player 11?

If so, that's the problem - remove both

These were written for Vista and backported to XP but make fundamental changes to the OS kernel which has caused a lot of programs to stop working.

Refunds have nothing to do with anyone here - this is just a users' forum. You'd need to contact Customer Services at Roxio
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

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