[EZOne]

Tried to purchase and download a copy of the Sonic DVD Plug-In for Windows Photo Story 3.

The installation process failed due to an invalid serial number. The serial number used was copied directly from the order form and was not mis-typed.

What is required to get it going?

[markstot]

Tried to purchase and download a copy of the Sonic DVD Plug-In for Windows Photo Story 3.

The installation process failed due to an invalid serial number. The serial number used was copied directly from the order form and was not mis-typed.

What is required to get it going?

\
Just tried to insert code and it comes up invalid also, no one seems to be helpful

[markstot]

Photostory and Sonic DVD Plug in
We fixed our serial code. No luck through roxio, below are the sonic contact ring support Team US Ph 1 866 279 7694 we emailed problem first to lostcdkey@sonic.com <lostcdkey@sonic.com> they emailed back another code, which did not work, so we rang them, they said they were getting some invalid code responses over the past few days, so if you email first and if it does not work, just ring them and they give you another one which you can do whilst they are on the phone with you. Once we managed to download, we burnt onto DVD and put on the televsion and it works really well
good luck

quote name='EZOne' date='May 15 2007, 07:05 AM' post='119447']
Tried to purchase and download a copy of the Sonic DVD Plug-In for Windows Photo Story 3.

The installation process failed due to an invalid serial number. The serial number used was copied directly from the order form and was not mis-typed.

What is required to get it going?
[/quote]

[MELTOE]

\
Just tried to insert code and it comes up invalid also, no one seems to be helpful

I HAVE THE SAME PROBLEM. I AM TRYING TO BURN AN END OF THE YEAR CD FOR THE SCHOOL AND
MY STUDENT. I DOWNLOAD THIS PROGRAM AND GOT THE INVALID MESSAGE ALSO. I EMAIL THE CUSTOMER SERVICE AND NO RESPONSE. I CALLED CUSTOMER SERVICE 1-866-279-7694. THEY SAID THEY HAVE HAD THIS PROBLEM AND THEY WOULD EMAIL ME THE NEW NUMBER. THIS WAS YESTERDAY AT 1:00 PM. AS OF THIS MORNING I HAVE NOT RECEIVED ANY RESPONSE FROM THEM. IF YOU FIND THE ANSWER PLEASE LET ME KNOW I ONLY HAVE ONE DAY TO GET THESE DVD'S DONE.

[Larry]

I HAVE THE SAME PROBLEM. I AM TRYING TO BURN AN END OF THE YEAR CD FOR THE SCHOOL AND
MY STUDENT. I DOWNLOAD THIS PROGRAM AND GOT THE INVALID MESSAGE ALSO. I EMAIL THE CUSTOMER SERVICE AND NO RESPONSE. I CALLED CUSTOMER SERVICE 1-866-279-7694. THEY SAID THEY HAVE HAD THIS PROBLEM AND THEY WOULD EMAIL ME THE NEW NUMBER. THIS WAS YESTERDAY AT 1:00 PM. AS OF THIS MORNING I HAVE NOT RECEIVED ANY RESPONSE FROM THEM. IF YOU FIND THE ANSWER PLEASE LET ME KNOW I ONLY HAVE ONE DAY TO GET THESE DVD'S DONE.

If it was me, I'd call them back. It sounds like that's the only way markstot got it straigtened out. No one on this user forum is going to be able to get you a key that will work.

[ivanatrox]

pm me with full name, e-mail address and order number... I'll be able to help

Ivan