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My DVD Basic V9 Closes on load up My DVD when I open it up it gets and error and closes on the load up.

#1 User is offline   animal 

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Posted 15 May 2007 - 08:40 PM

blink.gif hi,

I have purchased a brand new computer directly from HP. It is an HP Paviion a 6000y with Windows Vista home premium. Also included was Roxio creator 9, express labeler and My DVD Basic 9. The first two works great but when I open My DVD Basic 9 I get this error.

Video 9 has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a salution is available. Then it has a button that says close program and I click on that and it closes the program. I cannot seem to fix the problem. Any Suggestions?
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#2 User is offline   gi7omy 

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Posted 16 May 2007 - 04:15 AM

Have you contacted HP Tech Support?

The reason for asking is that HP modified the basic program and they are supposed to support it (we don't know just what they did so solutions that may work for users of the full program mightn't work for you)

Again, there could be a clash with another program that is installed but, again, HP are the only ones who would know that
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

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#3 User is offline   animal 

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Post icon  Posted 16 May 2007 - 07:35 AM

biggrin.gif Thanks I will do that and let you know how it turned out.
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#4 User is offline   animal 

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Post icon  Posted 16 May 2007 - 09:44 AM

smile.gif I contacted HP and they took over my computer remotely and fixed the problem. Looks like they did the same thing I did only cleaned out the Prefetch and temp folder first. uninstall then install. It is working great now.
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#5 User is offline   gi7omy 

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Posted 16 May 2007 - 09:51 AM

That happened with someone else and it was a post by a HP guy who put us on the right track there so the credit belongs to him really

Glad it's working for you
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
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