11 replies to this topic

[Xyzzy]

The only stripped down download is the Trial Version. Roxio has said that there will be a patch, for us who have the regular and Deluxe versions of EMC 9, that will update the versions. Then, we won't have to download the entire suite, again.

I think no one wants to dump patch, but considering extreme fragility of EMC installation process (you know, the solution advised here for half the problems is reinstall, which clearly points to how delicate EMC install process is) I think that making it one install process instead of two makes very much sense.

If someone wouldn't like to redownload the program part, he could download the patch.

Another way could be slipstreaming patch into original install.

And if we don't speak up, Roxio surely won't notice. And, as in any case, the number of voices matters, so I don't think locking the other thread about the patch is wise. If a moderator feels uncomfortable with a thread that is obviously on topic, he can simply ignore it.

X.

[Cudsie]

And if we don't speak up, Roxio surely won't notice. And, as in any case, the number of voices matters, so I don't think locking the other thread about the patch is wise. If a moderator feels uncomfortable with a thread that is obviously on topic, he can simply ignore it.

X.

Yes it seems there are some precious individuals on here who can't handle someone getting "the upper hand" so throw their toys out of the pram and shut up shop - despite legitimate problems still left unanswered and open.

I am resigned to the fact that most of the problems will not be sorted until (if?) a patch becomes available however as this has been going on for MONTHS now as Xyzzy says if we don't speak up Roxio are given carte blanche to abuse the loyalty and custom of their users.

sitting back and letting a corporate body walk over you is in my book not an option. I was sold a product that is faulty and despite giving a very generous amount of time for the seller to correct the problems there has been next to no propper feedback, apology or customer service which in my book shows a total disregard for their client base.

raising legitimate opinions and feedback on "user support" on these forums is also worthy of discussion - especially if it hurts those to whom it is directed. It shows that there is a concern and that it needs to be addressed. Naturally if those that have the power wish to ignore this and lock off any criticism of the way in which certain individuals are perceived by this community it simply perpetuates the issue rather than dealing with it.

Of course if it all falls down to mud slinging and name calling then its pointless, however I think for the most part that is beneath most of the individuals on here.

for the record thank you to those who have looked in to my issue in the previous thread and PM'd me regarding your findings.

[Beerman]

I don't feel I need to respond to these posts and I'm sure since I'm a 'guru' I'll be looked down on as praising Roxio but I must say, as a small business owner who CAN relate to pleasing customers, why on earth would Roxio do anything purposefully to piss off it's money stream?  You think they have coat and tie meetings each Monday a.m. throwing ideas out on how to get back at their customers?
Use a bit more common sense and think how much their life (and profits) would be if every program installed ran perfectly and never had a problem.  
The mere fact that Roxio pays for this user forum when it does have other support (for a fee too!) shows they want to work with those that have problems and do.  
There are problems and a great majority of them or concerning Vista and they most certainly are looking to fix them.  There were similar problems when XP came out long ago as well and those of use who were using Roxio programs then remember them well.
We all want things to happen right away just like flicking a light switch but life is not like that in the real world so please be more patient.

[Nerus]

As I have stated in the other thread, the customers expected a more active interaction from Roxio.

[Beerman]

As I have stated in the other thread, the customers expected a more active interaction from Roxio.

They shouldn't expect that from a users forum!

[Nerus]

No, regardless of these forums, I have seen threads and posts where the customer wrote that the actual call-in, email, and Roxann support are basically non-existant.

[Larry]

No, regardless of these forums, I have seen threads and posts where the customer wrote that the actual call-in, email, and Roxann support are basically non-existant.

I have also seen posts, and received PM's, from some who have had success contacting tech support by phone, email and live chat. I also have had no problems myself contacting them using phone or live chat. Haven't used email myself. So it seems that some have had issues and some have not when it comes to their support experience. That's pretty typical in the industry IMHO.

[John at Roxio]

No, regardless of these forums, I have seen threads and posts where the customer wrote that the actual call-in, email, and Roxann support are basically non-existant.

That is because the thousands of people that are helped by those mediums don't complain.  Only the few that dont get helped have something to say about it.

[silver]

....... why on earth would Roxio do anything purposefully to piss off it's money stream?

I dunno. Why ?

[Beerman]

I dunno. Why ?

Are you picking on me? I'm glad you can't see me cry.
Haven't I tried to help you?  I think we found we agree on a lot from previous private messages so let's just not argue this point since neither of us work for Roxio.  I'm just stating the obvious as I'm a firm believer in plain old common sense.  As a small business owner, I only aggravate those I don't want as customers and work hard to keep and build the one's that put out their hard earned money in my direction.

[Nerus]

As a small business owner, I only aggravate those I don't want as customers and work hard to keep and build the one's that put out their hard earned money in my direction.

Small business versus big business.

[silver]

I dunno. Why ?

Are you picking on me?

Ummmmm, no. Are you feeling "picked on" ?

I'm glad you can't see me cry.

Well I'd offer you a hankee but then again seeing a grown man cry is right up there with watching TV. Both make me queezy.

Haven't I tried to help you?

I believe you've helped nearly everyone on the entire Roxio forum and yes, I'm certainly included.

I think we found we agree on a lot from previous private messages so let's just not argue this point since neither of us work for Roxio.

I think I had better review the thread. Done. I just thought your comment was very appropriate. ".... why on earth would Roxio do anything purposefully to piss off it's money stream?". That comment alone really summarizes how I feel about Roxio at this time. I've had other dealings with them off the forum and in a more professional vein and unfortunately found them to be just as helpless then as they are now with this whole 9.1 re-spin thing.
BTW, the crux of my complaint with Roxio isn't the delay in getting v.9.1 out the door but rather with them stating that v.9.0 is Vista compatible when in fact it isn't. Plain and simple it's false advertizing. Frankly I'm amazed that some greedy lawyer hasn't gotten wind of this and files a class-action suit for false advertizing.

I'm just stating the obvious as I'm a firm believer in plain old common sense.

I am as well and if Roxio had any it would put the ISO for 9.1 up for download with emails sent out to all registered users.

As a small business owner, I only aggravate those I don't want as customers and work hard to keep and build the one's that put out their hard earned money in my direction.

Oh yeah ! I don't deliberately aggravate someone that's willing to fork up my fees however I will definitely charge them a little more in anticipation of the crap I'm going to have to wade through. There was this bride a GORGEOUS b*tch .. and she ... and I... well I charged her double my normal rate and I'm still not sure it was worth it !

Small business versus big business.

T'is true that most large companies loose touch with their customer base and I think that Roxio is a perfect example. Without transparency customers service is bound to suffer.