[scrap]

Hello folks..

I'm trying to remove Roxio Media Creator 9 from my machine but am having endless troubles..

Add and remove programs does not work.. I get this error message.



I can't repair or re-install either...

Any ideas please? I'm using windows vista ultimate..

This post has been edited by scrap: 19 May 2007 - 01:33 PM

[silver]

Hello folks..

I'm trying to remove Roxio Media Creator 9 from my machine but am having endless troubles..

Add and remove programs does not work.. I get this error message.

Seen this a couple of times. Either the Windows Installer or the Install Shield utility are corrupt. Here's an article on InstallShield at :

http://consumer.installshield.com/kb.asp?id=Q108158

Reinstall Windows Installer at :

http://www.microsoft.com/downloads/details...;displaylang=en

Probably screwed up by a Windows Update. Worst case scenario is to rename the Windows Update directory after killing the process and rebooting.

This post has been edited by silver: 19 May 2007 - 02:12 PM

[kdeslaur]

The Roxio EMC 9 KB article to uinstall EMC 9 is here (and I'm not suggesting it will solve your problem):
http://kb.roxio.com/content//kb/Creator/000127CR

Unfortunately, you can't find it when searching, I got it from a tech (I found more and other things to delete and uninstall, but it's a good start and supported)

Keywords: uninstall EMC 9 Easy Media Creator 9 registry file system knowledgebase KB knowledge base

Maybe that'll help make it findable.
Eric D
* I'm only on these forums because Support was unable to

This post has been edited by kdeslaur: 21 May 2007 - 07:49 AM

[The Highlander]

See if this pinned topic helps

http://forums.support.roxio.com/index.php?showtopic=14713#

Scroll down to my post on clean removal , as i made a few tools that may help you.

good luck