3 replies to this topic

[silver]

Support for OEM versions comes from the supplier - in your case Compaq.

We have no way of knowing what way they modified the program or what parts they included

This is getting old.

Dude, HP, Compaq, Dell, Gateway and all other OEM's do not customize the applications. That is done by Roxio. Roxio doesn't say "OK, here's the master program, you code it however you want to !". !! C'mon ! You know better than this ! The OEM's ask Sonic/Roxio what they have available and how much if anything a million copies are going to run. Roxio says "Well we'll sell you these light versions in hopes that your customers will opt for the full upgrade after they register and receive 20~30 emails with our special pricing" . Heck if Roxio gets paid at all they they're way ahead of the game. Rumor has it that every system that ships with AOL kicks back $10 to the OEM whether the customer uses that software or not. The same for Corel (Jasc) products.

[ogdens]

This is getting old.

Dude, HP, Compaq, Dell, Gateway and all other OEM's do not customize the applications. That is done by Roxio. Roxio doesn't say "OK, here's the master program, you code it however you want to !". !! C'mon ! You know better than this ! The OEM's ask Sonic/Roxio what they have available and how much if anything a million copies are going to run. Roxio says "Well we'll sell you these light versions in hopes that your customers will opt for the full upgrade after they register and receive 20~30 emails with our special pricing" . Heck if Roxio gets paid at all they they're way ahead of the game. Rumor has it that every system that ships with AOL kicks back $10 to the OEM whether the customer uses that software or not. The same for Corel (Jasc) products.

Read this from Roxio:

http://kb.roxio.com/content/kb/General%20I...mation/000036GN




There is 1 exception to this and that is Roxio does provide support for Dell's version of EMC 9 only.

Edited by ogdens, 19 May 2007 - 03:38 PM.

[silver]

Read this from Roxio:

http://kb.roxio.com/content/kb/General%20I...mation/000036GN

Yes ? And it doesn't determine the scope of the support by the OEM. Just that the OEM is the first contact in the event that the customer needs support. Believe me, I've been around and around with this stuff. You can call as often as you like and speak to anyone at any level of support and unless you get lucky and contact someone who actually uses the application, they aren't going to be able to help you. Heck most OEM's don't even provide usage/troubleshooting support for MS Office and I'm sure they get a nice piece of that action !

Edited by silver, 19 May 2007 - 03:39 PM.

[silver]

There is 1 exception to this and that is Roxio does provide support for Dell's version of EMC 9 only.

They do ? I knew I shoulda bought a Dell !