23 replies to this topic

[hunyadi50]

I need help in getting a successful burn of HDV 1080i project on Blu Ray. After 7 attempts following the instructions explicitly, and Roxio Pro HD telling me I have successfully burned my project, It will not play on my Sony Vaio InterVideo WinDVD BD for VAIO. All previous HD projects burned on my computer using ULead BD Disc Recorder and CyberLink PowerProducer4 play back flawlessly. I returned Cyberlink because it does not fully author BD with Menues, and ULead doesn't even give you chapters, just a full length BDAV... period. I bought Roxio DVDit Pro HD for full authoring features and simplicity, but have no successful playable BDAV discs. I tried Write Volume then burn that to disc. When it finished it stated Burn Disc Successful, but will not play. SEVEN attempts and hours of rendering????? HELP!!! I will not pay $35 for help when the Roxio should be helping good customers get past these trying times. Yes, I downloaded and read the manual, read all pertinent posts, called Roxio for help to no avail.

George

Edited by hunyadi50, 20 May 2007 - 12:14 PM.

[SS Scott]

DVDit Pro HD doesn't write BDAV it writes BDMV.  BDMV on BD-R is nascent technology.  That the discs you have burned do not  play on your WinDVD BD does not necessarily mean that there is anything wrong with DVDit Pro HD.  It may mean that WinDVD BD or your version of it is not supporting this type of disc.  

I have to give you the same advice as the poster a few topics down.  take the discs you have created over to a Best Buy and try them in the Pioneer or Panasonic players.  They have always supported this kind of disc.  If you downloaded the PS3 patch before you burned your discs, you can also try them in the PS3.  If you have access to the Sony BD player with updated firmware (v. 1.55) you can also try the discs in that.  

If your discs don't work in the other player, please come back here and post that and I will try to help you troubleshoot further.  If they do play in the other players, you need to then find out why your WinDVD setup does not work...

[hunyadi50]

DVDit Pro HD doesn't write BDAV it writes BDMV.  BDMV on BD-R is nascent technology.  That the discs you have burned do not  play on your WinDVD BD does not necessarily mean that there is anything wrong with DVDit Pro HD.  It may mean that WinDVD BD or your version of it is not supporting this type of disc.  

I have to give you the same advice as the poster a few topics down.  take the discs you have created over to a Best Buy and try them in the Pioneer or Panasonic players.  They have always supported this kind of disc.  If you downloaded the PS3 patch before you burned your discs, you can also try them in the PS3.  If you have access to the Sony BD player with updated firmware (v. 1.55) you can also try the discs in that.  

If your discs don't work in the other player, please come back here and post that and I will try to help you troubleshoot further.  If they do play in the other players, you need to then find out why your WinDVD setup does not work...

Wow, thanks for the fast reply. I'll do as you say and report back on the results. George

[hunyadi50]

Wow, thanks for the fast reply. I'll do as you say and report back on the results. George

Thanks for the advise, SS Scott. The test BDMV played beautifully on the Pioneer, but no joy on Sony or Samsung. Panasonic and LG were not set up to play so could not test my disc on these two. According to the Posts and Best Buy's video Guru, LG players have multiple issues with very low customer satisfaction. Interestingly, the BD discs I burned using Ulead and Cyberlinks PowerProducer4 would only play on Samsung. Even the Pioneer would not play those discs. I assumed WinDVD-BD for VAIO with latest updates would play any disc produced in my system. Roxio, you won back my confidence. Now to burn a disc with menues and links...stay tuned for results.  George

Wow, thanks for the fast reply. I'll do as you say and report back on the results. George

Thanks for the advise, SS Scott. The test BDMV played beautifully on the Pioneer, but no joy on Sony or Samsung. Panasonic and LG were not set up to play so could not test my disc on these two. According to the Posts and Best Buy's video Guru, LG players have multiple issues with very low customer satisfaction. Interestingly, the BD discs I burned using Ulead and Cyberlinks PowerProducer4 would only play on Samsung. Even the Pioneer would not play those discs. I assumed WinDVD-BD for VAIO with latest updates would play any disc produced in my system. Roxio, you won back my confidence. Now to burn a disc with menues and links...stay tuned for results.  George

[DonHDV]

Places Roxio/BDMV projects play - Old news:  Sony BDP-S1 with v1.55 firmware
New news:  Dell M1710 Blu-Ray/Vista notebook with Cyberlink PowerDVD-DX (ver 7.0.0)
....so Cyberlink is now embracing BDMV projects on BD-R and RE as well as BDAV.

[hunyadi50]

OK. with my 8 minute test project successfully playing on thePioneer BD player, I added menues and links to the full length 1hr 36min, 1080i HD project, then WRITE TO VOLUME. Several hours later the program hung at ADDING ASSETS TO DB. Dialog appeared "Disc Burn Interrupted, Try Again to save project".

Before I began the Burn : Write to Volume, I did get message : more problems w/project that may cause DVD to play back incorrectly on some DVD players... - orphaned menues and/or titles not linked to anything, - (menu1, menu2, ...... menu7). You should address these items prior to burning. Would you like to output project w/o fixing these issues? Yes  No?

After rechecking that all buttons were linked the way I wanted them to in SIMULATE, I selected YES for the above project.

Any suggestions to get my project to complete properly? My computer HD is 400GB, RAID 0 and I'm writing these files to an external 500GB Seagate eSATA RAID 0 drive that is super fast, 2 GB RAM, Dual core 3.2MHz intel processors.

George

[SS Scott]

weird how these things come in clusters.  I don't think there is another posting about this issue in the whole forum and yet I heard from a user in Australia last week that he was having the same issue.  So, I need to know more about your project:

- how many menus?
- still menus or motion?
- just one timeline?
- just one audio track?
- playlists?

what's in there.  if we can't duplicate the issue, we can't verify it and we can't fix it.

[hunyadi50]

weird how these things come in clusters.  I don't think there is another posting about this issue in the whole forum and yet I heard from a user in Australia last week that he was having the same issue.  So, I need to know more about your project:

- how many menus?
- still menus or motion?
- just one timeline?
- just one audio track?
- playlists?

what's in there.  if we can't duplicate the issue, we can't verify it and we can't fix it.

7 still menues, all with same still template
Menues 1-6 have 6 chapters buttons
Menu 7 has 4 chapters
1 Timeline
1 Audio track
0 Playlists

George

[SS Scott]

so 40 chapters in your timeline.  are your chapter buttons thumbnails or text?  if thumbnails are they motion thumbs?  Is there audio in your menus?  video and audio in the timeline are what and from what source?

Edited by SS Scott, 21 May 2007 - 09:31 AM.

[hunyadi50]

so 40 chapters in your timeline.  are your chapter buttons thumbnails or text?  if thumbnails are they motion thumbs?  Is there audio in your menus?  video and audio in the timeline are what and from what source?

Chapter buttons are thumbnails, still video frame from the HD video timeline, no audio in menues. Video and audio on timeline are from HDV project I created from Sony HDR FX1 HDV Camcorder, edited in Sony Vegas 7e, then burned to BD disc via Ulead for VAIO which created a saved HD m2v file (Movie Clip) that I imported into DVDit Pro HD. I'm unable to import any HDV m2t files, and when I do import an Main Concept MPEG-2 (mpg) with Blu-print 1080-60i Template, add wma audio file seperately, the audio in Roxio Pro HD does not always playback in Preview Title window.  Tried 2 additional times to print to file and print to disc, no luck. The recent print to file got following error: Failed at: Adding Video: Video_Cpgc_sf.mpg. DVDit Pro HD encountered a problem and needs to close. Another window opened: Microsoft Visual C++ Run time error, Program:C:\ProgFiles\Roxio\DDit Pro HD\RoxioDVDitProHD.exe  R6025 - pure virtual function call.

My program SN:    version 6.3 631B11A

I'm deleting all menues, leaving only the 40chapters and will try to write volume (print to file)  then burn to disc from file.

I may try to repair my DVDit Pro HD software that I downloaded. The file is saved on my desktop.

George

Edited by SS Scott, 21 May 2007 - 12:54 PM.

[Larry]

Chapter buttons are thumbnails, still frame from the HD video timeline, no audio in menues. Video and audio on timeline are from HDV project I created from Sony HDR FX1 HDV Camcorder, edited in Sony Vegas 7e, then burned to BD disc via Ulead for VAIO which created a saved HD m2v file that I imported into DVDit Pro HD. I'm unable to import any HDV m2t files, and when I import an Main Concept MPEG-2 (mpg) with Blu-print 1080-60i Template, add wma audio file seperately, the audio in Roxio Pro HD does not always playback in Preview Title window.  tried 2 additional times to print to file and print to disc, no luck. the recent print to file got following error: ailed at: Adding Video: Video_Cpgc_sf.mpg. DVDit Pro HD encountered a problem and needs to close. Another window opened: Microsoft Visual C++ Run time error, Program:C:\ProgFiles\Roxio\DDit Pro HD\RoxioDVDitProHD.exe  R6025 - pure virtual function call.

My programd SN: xx-xxxxx-xxxxx-xxxxx   version 6.3 631B11A

I'm deleting all menues, leaving only the 40chapters and will try to write volume then burn to disc from file.

I may try to repair my DVDit Pro HD software that I downloaded. The file is saved on my desktop.

George

George

This is a user forum open to anyone on the internet, not Roxio/Sonic direct support. It's not a good idea to post software keys, or any private data like emails and phone numbers. It just gives software pirates a way to make use of them.

[SS Scott]

ya, agree with Larry let's not post any CD-Keys here...only by PM.  Looking forward to hearing how the experiment with the 40 chapter, no menus works.  Could be the 40 thumbnails...  I am having EQA check it out.

[SS Scott]

so, one down, one to go.  my australian friend, who had a much more complex project with 20 menus, two pieces of video, multiple audio tracks and a couple of playlists solved his issue by attaching language codes to his audio tracks.  right click an audio track in the timeline and try it.  your case sounds different, but who knows...

Scott

[hunyadi50]

so, one down, one to go.  my australian friend, who had a much more complex project with 20 menus, two pieces of video, multiple audio tracks and a couple of playlists solved his issue by attaching language codes to his audio tracks.  right click an audio track in the timeline and try it.  your case sounds different, but who knows...

Scott

Deleting menues did not help. It failed immediately after: Adding Audio: Custom Audio 1.wav finished and the Write Volume window opened. Disk Write Failure message popped up with the option to Try Again or Cancel. I opened the program again, right clicked on the timeline audio track, selected the 1st language codes track, selected Hu (US or English are not listed), clicked Apply & OK. I'm going to try this again wth the Menues intact and see what happens. There just may be something to this since it failed immediately after Audio was written.

George

[hunyadi50]

Deleting menues did not help. It failed immediately after: Adding Audio: Custom Audio 1.wav finished and the Write Volume window opened. Disk Write Failure message popped up with the option to Try Again or Cancel. I opened the program again, right clicked on the timeline audio track, selected the 1st language codes track, selected Hu (US or English are not listed), clicked Apply & OK. I'm going to try this again wth the Menues intact and see what happens. There just may be something to this since it failed immediately after Audio was written.

George

I was mistaken. ENglish is listed. Selected EN and NORMAL CAPTIONS, left Link to All Tracks unchecked since I'm only using one, Apply, then OK. Now Writing Volume for the upteenth time. Hope this one charms.

George

[SS Scott]

you really should grab the transcodes on this project before you close out DVDit Pro HD.  then you import your transcodes and next time around you save 2 hours of transcoding...you can find them in a folder called projects.  the location of that folder is referenced in the preferences dialog.

Scott

[hunyadi50]

you really should grab the transcodes on this project before you close out DVDit Pro HD.  then you import your transcodes and next time around you save 2 hours of transcoding...you can find them in a folder called projects.  the location of that folder is referenced in the preferences dialog.

Scott

scott, I'm not following you on this. I click on File, preferences, and do not find a folder called projects. Project settings is listed below preferences.

On another bad note, after encoding the audio with ENglish, Write Volume failed much earlier...half way through Transcoding Video it froze with message: DVDit Pro HD encountered a problem and needs to close. The report to send problem to Microsoft was pages long and I could not copy it to save and forward to you. It also gave this: Documents & Settings\*******\Local Settings\Temp\ataf_app compat.txt. Can you make any sense of this?

Scott, should I be contacting support about my issues or stay with you? You are very responsive and I would prefer staying here until this gets resolved. Honestly, I'm very discouraged at this point. This has consumed an entire week, night and day of my off time and have not been able to successfully burn one project other than an 8 minute test segment.

George

[SS Scott]

File > Preferences > File Control - you will see a temporary storage location.  you will find the transcodes in a folder called project in that location.  but...the transcodes are only there until you close the program, and then they disappear.  grabbing them will just make it so you don't have to go through transcoding over and over again.  Hopefully will save you a lot of time.

honestly, I am a little stumped on your project.  could be an incompatability with the m2v files that Ulead laid down to disc.  M2V BDAV files are not the same as M2V BDMV files.  

I apologize for the time suck.  Totally understand your frustration.  I suggest you go bare bones.  Import the same timeline and audio into another project.  Don't put any chapter points in at all.  Try to output a volume.  If that does not work then I am thinking perhaps there is an issue with our trying to transcode those assets, or when we do transcode them, they won't import into the Blu-ray structure afterwords.  If that does work, then try to add the chapter points back in.

One more thing.  You stopped at "adding custom audio" are you using "fade in", "fade out" or "volume control" on your audio.  would not thing those would be problematic, but if you are using those you could also try turning that off.

[hunyadi50]

File > Preferences > File Control - you will see a temporary storage location.  you will find the transcodes in a folder called project in that location.  but...the transcodes are only there until you close the program, and then they disappear.  grabbing them will just make it so you don't have to go through transcoding over and over again.  Hopefully will save you a lot of time.

honestly, I am a little stumped on your project.  could be an incompatability with the m2v files that Ulead laid down to disc.  M2V BDAV files are not the same as M2V BDMV files.  

I apologize for the time suck.  Totally understand your frustration.  I suggest you go bare bones.  Import the same timeline and audio into another project.  Don't put any chapter points in at all.  Try to output a volume.  If that does not work then I am thinking perhaps there is an issue with our trying to transcode those assets, or when we do transcode them, they won't import into the Blu-ray structure afterwords.  If that does work, then try to add the chapter points back in.

One more thing.  You stopped at "adding custom audio" are you using "fade in", "fade out" or "volume control" on your audio.  would not thing those would be problematic, but if you are using those you could also try turning that off.

[hunyadi50]

File > Preferences > File Control - you will see a temporary storage location.  you will find the transcodes in a folder called project in that location.  but...the transcodes are only there until you close the program, and then they disappear.  grabbing them will just make it so you don't have to go through transcoding over and over again.  Hopefully will save you a lot of time.

honestly, I am a little stumped on your project.  could be an incompatability with the m2v files that Ulead laid down to disc.  M2V BDAV files are not the same as M2V BDMV files.  

I apologize for the time suck.  Totally understand your frustration.  I suggest you go bare bones.  Import the same timeline and audio into another project.  Don't put any chapter points in at all.  Try to output a volume.  If that does not work then I am thinking perhaps there is an issue with our trying to transcode those assets, or when we do transcode them, they won't import into the Blu-ray structure afterwords.  If that does work, then try to add the chapter points back in.

One more thing.  You stopped at "adding custom audio" are you using "fade in", "fade out" or "volume control" on your audio.  would not thing those would be problematic, but if you are using those you could also try turning that off.

Thanks Scott. I started over early AM. Original project in Vegas 7e, rendered wma audio file, now rendering video file to Blu-print 1080-60i mpg. BDMV files. Will do as you recommend, then import these files and will write volume w/o chapters and see what happens. Work precludes working this project for a week so you may not hear from me unless I can sqeeze time into it late evenings. Love to get it fnished & move on to more projects.

George