10 replies to this topic

[kdeslaur]

MyDVD and VideoWave will only load for the user that I originally installed EMC 9 for (the very first time). INCLUDING after a deinstall/reinstall (following Support's "clean deinstall" link, and going over and above with several other utilities on a 2nd try).

HP DV9235NR running Vista Home Premium (has an NVidia card)

Problem: After installing EMC 9, other users on the machine can use most apps, but not VideoWave or MyDVD. Those users have to login as me.
Error as other users (both VideoWave and MyDVD): "VideoWave was unable to load the configuration file. Please re-install VideoWave" Uhhhh - what config file?

All other OS users I'm trying this with are Admin level (group too), full ACL rights to all directory paths with "Roxio" or "Sonic" (LightSpeed, XingTones, etc.)  anywhere in the path.

Resolution attempt 1: IM Support, detail issue, follow directions and deinstall & clean registry/drive per instructions, reinstall as the user who wants EMC 9 (my wife). No joy - still only works for the user I installed as the very first time I installed EMC 9 (me). Support then indicates their test machine is having drive problems, they'll let me know. Over a month ago.

Resolution attempt 2: Use Yahoo Desktop and several registry tools to whack everything with Roxio or Sonic, XingTones, LightSpeed, and *everything* else EMC 9 installs in the name, reboot, and install as the desired user, same outcome as attempt 1

Resolution attempt 3: Attempt insanity, repeat attempts 1 and 2. Yeah. No. Same outcome. Insanity proved.

Resolution 4: Use Windows Restore to restore back to before EMC 9 was ever installed... Oh, wait, my Vista quietly deleted those files (I manually created a Restore Point since I don't trust all installers to do it for me). Nice!    S'OK, it probably wasn't going to work - the factory-installed Sonic items that I deinstalled (as a pre-setup step to doing EMC 9) were nonfunctional after a restore from desinstalling them (I was evaluating Vista functionality for my personal info. Strike 1), so I restored back to post-deinstall state, and installed EMC 9. And then have been having all the fun listed above.

Soooooo. Anyone?

TIA,
Eric D

[TOTG]

Do both of the accounts have admin privelages?

What is the build number of the EMC 9 that you are using? (Open creator classic, help -> about).

I don't personally use two accounts, and I prefer one account... but yah, let me know how it turns out.

Edited by TOTG, 21 May 2007 - 05:39 AM.

[gi7omy]

There should have been a tick-box on install asking if the install was only for yourself or for all users.

Having said that, it still has to be installed by someone with admin privileges but they can choose whether or not others can use it

[kdeslaur]

Roxio Creator 9 Home
Version: 9.0.088
Build: 900B88I, R03

All accounts this has been attempted with have Admin privs
I've installed as several of them, but only the ORIGINAL account I installed with will work after installing as one of those users (yes, this is confusing, but accurate).

gi70my - the develepors who build isntallers using Installshield (the installer most Windows products use and which Microsoft bought no so long ago and uses to generate MSI files) who I've worked with in the past, tell me the "Install for other users" (or whatever the text is) is an InstallShield option that [generally] ONLY has to do with allowing other users to uninstall or reinstall a product.  It's very important to select if you think you're going to delete the user you installed with at some point in the future, otherwise, it's not really an access thing (AFAIK). That's a common install issue - installing as user A, delete user A, try to reinstall/remove an app User A installed. This is not my issue, though. And I always check that box anyways.

Thanks

Edited by kdeslaur, 21 May 2007 - 06:01 AM.

[tbrewst]

Don't know if it could be this easy but maybe.There's also another article relating to V7 with a different resolution.I didn't link it because it probably won't work under Vista.

Edited by tbrewst, 21 May 2007 - 06:28 AM.

[TOTG]

I tried to replicate your problem, but it didn't come up...

A couple other suggestions, though:  How are you launching Videowave?  If you are launching from EMC 9 home, try launching from the start->All Programs->EMC 9->Video Wave method.

Also, on which account are you validating the install on?  (I.E. mpeg 2 activation and product activation thingy)?

Try installing, but not activating on account A, then logging in to account B and activating on account B.

[kdeslaur]

Saw that launch thing, thanks. Either launch behaves the same (so I'm not having that particular launch issue).

My activation has a Serial # I don't own, some ST-.... serial #. Roxio Customer Service read the # to me (so they definitely know about it) and told me they know about it and that others also have this issue (2 months ago) and they are working on solving it. Not sure if this is part of the problem, but seems unlikely.

When installing as User B, I activate as User B. But User A is the only one which works. Still. Aaargh.

Are you saying it works for you on User B or User A? I have Vista Home "Premium" (cough, cough, hack, cough).

[TOTG]

Aye, though I tested it on Vista Ultimate... What you could try doing is creating a new user account (User C) and seeing if it will work with that one...  other than that i'm out of ideas...

-edit- hmm, I just re-read the title on this thread, and i'm wondering now;  did you do a "switch user" or a "log off, log in"?  when I tested I did a switch user, so both users were logged in at the time of the test.

Edited by TOTG, 22 May 2007 - 06:32 AM.

[kdeslaur]

I've tried creating a new user and installing as that user. No joy
I did the following combos:
  Login as new user only and install/register/attempt to run
  Login as User A, switch to User B and  install/register/attempt to run
  Login as User B, install/register/attempt to run

I generally do Switch User, not Logout, though have tried that.

I have 1 wife and 3 kids, so we use FUS a lot. Either that or I have to pull the 3 laptops out of the donate pile, find a place for them again. And they're slow. I also 4 desktops for the donate pile. This is an effort to slim down, computer-wise.

FUS is more better, methinks.

Eric D

[JAMMAN]

I just got a brand new laptop this week and when I installed Roxio Premier... it won't load and tells me to re-install VideoWave???  I put the disc in and it reinstalls whatever product I choose (no option for VideoWave)... so I re-installed the product from the beginning... didn't work... repair...didn't work... XP compatibility mode.... didn't work.... Tried installing VideoWave update.... didn't work....

anyone else having these issues?

Same error and nothing is working...

[silver]

Soooooo. Anyone?
TIA,
Eric D

I like a challenge  ;>)
Have you tried logging in as "Administrator" in Safe Mode to see is the same issue occurs ? Also, did you disable any AV and spyware/security software prior to the installation ? Last, is this being installed from disc or from download ? If the latter yuo might be able to get Roxio to provide you with a link to download the latest version which is definitely newer than the one you have.