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Windows XP SP2 w/ EMC 8.0.5 crashes and reboots upon network file rename

#1 User is offline   briank 

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Posted 21 May 2007 - 05:25 PM

Shortly after installing EMC 8.0.5, my system began crashing and rebooting every time I (or any application, such as Photoshop) tried to rename a file on a network drive.

The problem went away after uninstalling EMC 8.0.5.
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#2 User is offline   grandpabruce 

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Posted 21 May 2007 - 06:29 PM

QUOTE (briank @ May 21 2007, 08:25 PM) <{POST_SNAPBACK}>
Shortly after installing EMC 8.0.5, my system began crashing and rebooting every time I (or any application, such as Photoshop) tried to rename a file on a network drive.

The problem went away after uninstalling EMC 8.0.5.


The software does not run on a network.
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#3 User is offline   briank 

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Posted 22 May 2007 - 06:03 AM

Local C: drive installation of EMC on a network-attached workstation.

If that's not supported, that's going to eliminate a lot of customers.
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#4 User is offline   gi7omy 

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Posted 22 May 2007 - 06:05 AM

None of the Roxio suites as far back as ECD3 ever worked on a network - they just aren't designed for that
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#5 User is offline   briank 

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Posted 22 May 2007 - 11:49 AM

It worked just fine on my previous desktop machine.

It even took the files to burn off the network with no trouble whatsoever.

These days, almost everybody is on some kind of network (at least dial-up if not broadband).
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#6 User is offline   james_hardin 

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Posted 23 May 2007 - 02:26 AM

Try disabling Drag to Disc using msconfig – it is in the Startup tab. Reboot after disabling it and see if the problem is still there.

While the program will not run across a network, you should be able to access files on the network without any problems.
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#7 User is offline   briank 

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Posted 24 May 2007 - 05:37 AM

Since I had previously uninstalled EMC, I did a custom re-install without drag-to-disc. I also disabled all the Roxio services (RoxWatch, RoxWatchTray, Roxio Media DB, etc).

Renaming a network file in Windows Explorer still crashed the machine. After re-uninstalling, I could rename files again.
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#8 User is offline   james_hardin 

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Posted 24 May 2007 - 05:04 PM

QUOTE (briank @ May 24 2007, 09:37 AM) <{POST_SNAPBACK}>
Since I had previously uninstalled EMC, I did a custom re-install without drag-to-disc. I also disabled all the Roxio services (RoxWatch, RoxWatchTray, Roxio Media DB, etc).

Renaming a network file in Windows Explorer still crashed the machine. After re-uninstalling, I could rename files again.

There was a network version of Norton AV that caused that to happen. But it was some time ago and was fixed by them after Roxio got on them.

None of use have had this happen so I cannot really offer anything else. You could try contacting Roxio but I don't know how well support will be for a product that has been out of production as long as V8.
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#9 User is offline   JJ Cobra 

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Posted 02 August 2007 - 09:50 AM

I and others at Alcoa have the same problem. IT says it was somthing from MS that is loaded on all of our networked machines. IT's solution was to unistall Roxio and install some IBM product. I wish Roxio would get on here and answer the question. They just lost 5 future upgrades.
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#10 User is offline   ogdens 

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Posted 02 August 2007 - 09:54 AM

QUOTE (JJ Cobra @ Aug 2 2007, 01:50 PM) <{POST_SNAPBACK}>
I and others at Alcoa have the same problem. IT says it was somthing from MS that is loaded on all of our networked machines. IT's solution was to unistall Roxio and install some IBM product. I wish Roxio would get on here and answer the question. They just lost 5 future upgrades.
John Janoch


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#11 User is offline   lynn98109 

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Posted 02 August 2007 - 03:18 PM

Have you tried importing the file to your local workstation and renaming it, before opening Roxio to work with the file ... ? huh.gif

Lynn
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#12 User is offline   briank 

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Posted 10 October 2007 - 11:32 AM

QUOTE (lynn98109 @ Aug 2 2007, 03:18 PM) <{POST_SNAPBACK}>
Have you tried importing the file to your local workstation and renaming it, before opening Roxio to work with the file ... ? huh.gif

Lynn

The issue was not so much with getting Roxio to process the files... it was that some Roxio component was fubar'ing Windows file sharing (SMB/CIFS).

If you tried to rename an MS Word document, for example, on a server (just using "rename" in plain old Windows Explorer), the local workstation would crash. It had to be one of the auto-started components, a changed registry setting, or something, because no manually-launched components were running at the time.

I limped by on some freeware for a while so I don't know about EMC 9, but the good news is that EMC 10 fortunately does not have the problem.

- Brian
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