6 replies to this topic

[Shirley B]

I've tried installing Creator 9 Deluxe on my computer.  It gets near completion and then stops with "Internal Error 2738".  The Divx and Drag-to-Disc installs but not the main program.  I've tried everything that Roxio tech support has suggested, which was a couple of different versions of a clean install.  They have run out of suggestions.  Anyone have any ideas?


OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6000 Build 6000
System Manufacturer HP Pavilion 061
System Model RC647AA-ABA m7680n
System Type X86-based PC
Processor Intel® Core™2 CPU          6400  @ 2.13GHz, 2133 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Phoenix Technologies, LTD 3.06, 8/11/2006
SMBIOS Version 2.4
Total Physical Memory 2,557.87 MB
Available Physical Memory 1.49 GB
Total Virtual Memory 5.19 GB
Available Virtual Memory 3.94 GB
Page File Space 2.79 GB

[ogdens]

B)-->

I've tried installing Creator 9 Deluxe on my computer.  It gets near completion and then stops with "Internal Error 2738".  The Divx and Drag-to-Disc installs but not the main program.  I've tried everything that Roxio tech support has suggested, which was a couple of different versions of a clean install.  They have run out of suggestions.  Anyone have any ideas?


OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6000 Build 6000
System Manufacturer HP Pavilion 061
System Model RC647AA-ABA m7680n
System Type X86-based PC
Processor Intel® Core™2 CPU          6400  @ 2.13GHz, 2133 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Phoenix Technologies, LTD 3.06, 8/11/2006
SMBIOS Version 2.4
Total Physical Memory 2,557.87 MB
Available Physical Memory 1.49 GB
Total Virtual Memory 5.19 GB
Available Virtual Memory 3.94 GB
Page File Space 2.79 GB
[/quote]

Read this:    http://forums.support.roxio.com/index.php?...143&hl=2738

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[barryware]

Read this:    http://forums.support.roxio.com/index.php?...143&hl=2738

The link seems to be broken..

[The Highlander]

Vista for some reason dosnt register VBScript. What you have to do is first of all find where vbscript.dll is, mine was in C:\Windows\System32, but I think it changes dependant on your version. Next you need to go to start -> accessories and the right click on command prompt and click "run as administrator", next type "cd C:\Windows\System32" (replace the dir if its differnt for you) and then type "regsvr32 vbscript.dll". It should then confirm that vbscript has been registered and everything should work. This will fix a few installs, i found the same problem with itunes as well.
Hope this helps,

Posted by a Mr Jamie Hollingworth

[Shirley B]

Vista for some reason dosnt register VBScript. What you have to do is first of all find where vbscript.dll is, mine was in C:\Windows\System32, but I think it changes dependant on your version. Next you need to go to start -> accessories and the right click on command prompt and click "run as administrator", next type "cd C:\Windows\System32" (replace the dir if its differnt for you) and then type "regsvr32 vbscript.dll". It should then confirm that vbscript has been registered and everything should work. This will fix a few installs, i found the same problem with itunes as well.
Hope this helps,

Posted by a Mr Jamie Hollingworth

Haven't been on line in a while.  This did the trick.  Thank you so much.   Maybe the Roxio online techs and "Ask Roxanne" could use this information.  The final response I got from them was how to get a refund. Thanks again.

[sky]

B)-->

Haven't been on line in a while.  This did the trick.  Thank you so much.   Maybe the Roxio online techs and "Ask Roxanne" could use this information.  The final response I got from them was how to get a refund. Thanks again.
[/quote]


It worked for me too.. thanks for the info on registering the vbscript.dll...

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[jweav162]

Having exactly the same problem without results. It installed perfectly after registering vbscript.dll.

Thanks

Edited by jweav162, 05 July 2007 - 09:56 PM.