I've tried installing Creator 9 Deluxe on my computer. It gets near completion and then stops with "Internal Error 2738". The Divx and Drag-to-Disc installs but not the main program. I've tried everything that Roxio tech support has suggested, which was a couple of different versions of a clean install. They have run out of suggestions. Anyone have any ideas?
OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6000 Build 6000
System Manufacturer HP Pavilion 061
System Model RC647AA-ABA m7680n
System Type X86-based PC
Processor Intel® Core2 CPU 6400 @ 2.13GHz, 2133 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Phoenix Technologies, LTD 3.06, 8/11/2006
SMBIOS Version 2.4
Total Physical Memory 2,557.87 MB
Available Physical Memory 1.49 GB
Total Virtual Memory 5.19 GB
Available Virtual Memory 3.94 GB
Page File Space 2.79 GB
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Internal Error 2738
#2
Posted 21 May 2007 - 06:12 PM
B)-->
QUOTE(Shirley B @ May 21 2007, 09:49 PM) <{POST_SNAPBACK}>
I've tried installing Creator 9 Deluxe on my computer. It gets near completion and then stops with "Internal Error 2738". The Divx and Drag-to-Disc installs but not the main program. I've tried everything that Roxio tech support has suggested, which was a couple of different versions of a clean install. They have run out of suggestions. Anyone have any ideas?
OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6000 Build 6000
System Manufacturer HP Pavilion 061
System Model RC647AA-ABA m7680n
System Type X86-based PC
Processor Intel® Core™2 CPU 6400 @ 2.13GHz, 2133 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Phoenix Technologies, LTD 3.06, 8/11/2006
SMBIOS Version 2.4
Total Physical Memory 2,557.87 MB
Available Physical Memory 1.49 GB
Total Virtual Memory 5.19 GB
Available Virtual Memory 3.94 GB
Page File Space 2.79 GB
[/quote]
Read this: http://forums.support.roxio.com/index.php?...143&hl=2738
OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6000 Build 6000
System Manufacturer HP Pavilion 061
System Model RC647AA-ABA m7680n
System Type X86-based PC
Processor Intel® Core™2 CPU 6400 @ 2.13GHz, 2133 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Phoenix Technologies, LTD 3.06, 8/11/2006
SMBIOS Version 2.4
Total Physical Memory 2,557.87 MB
Available Physical Memory 1.49 GB
Total Virtual Memory 5.19 GB
Available Virtual Memory 3.94 GB
Page File Space 2.79 GB
[/quote]
Read this: http://forums.support.roxio.com/index.php?...143&hl=2738
#3
Posted 21 May 2007 - 06:27 PM
#4
Posted 21 May 2007 - 07:54 PM
Vista for some reason dosnt register VBScript. What you have to do is first of all find where vbscript.dll is, mine was in C:\Windows\System32, but I think it changes dependant on your version. Next you need to go to start -> accessories and the right click on command prompt and click "run as administrator", next type "cd C:\Windows\System32" (replace the dir if its differnt for you) and then type "regsvr32 vbscript.dll". It should then confirm that vbscript has been registered and everything should work. This will fix a few installs, i found the same problem with itunes as well.
Hope this helps,
Posted by a Mr Jamie Hollingworth
Hope this helps,
Posted by a Mr Jamie Hollingworth
The Highlander
"There can be only one!"
Custom Made PC
Gigabyte Technology Co., Ltd. P55-UD3(Dule PCI-E MB)
ATI Radeon HD 4800 Series [Display adapter] (2x)GDDR5 Video cards in crossfire mode
Cool-master 850watt PSU
2.93 gigahertz Intel Core i7 870
ASUS DRW-2014L1T DVDRW Drive
12Gb DDR1333 Megabytes Ram
Multi Flash Reader USB Device
OCZ-VERTEX2 [SSD Hard drive] (40.02 GB)
3x ST3500418AS Sata 2[Hard drive] (500.11 GB)
Seagate Go Flex Free agent NAS Device [Hard drive] (1 TB)
Cool master pro case & Cooling system
Dule LG Flatron 23" LED Screens
Logitech 7.1 surround sound system
HP Officejet 4500 G510g-m
Windows 7 Ultimate (x64) Service Pack 1 (build 7601),
Easy Media Creator Pro 2012, Easy Media Creator Pro 2011, Easy Media Creator Pro 2010
"There can be only one!"
Custom Made PC
Gigabyte Technology Co., Ltd. P55-UD3(Dule PCI-E MB)
ATI Radeon HD 4800 Series [Display adapter] (2x)GDDR5 Video cards in crossfire mode
Cool-master 850watt PSU
2.93 gigahertz Intel Core i7 870
ASUS DRW-2014L1T DVDRW Drive
12Gb DDR1333 Megabytes Ram
Multi Flash Reader USB Device
OCZ-VERTEX2 [SSD Hard drive] (40.02 GB)
3x ST3500418AS Sata 2[Hard drive] (500.11 GB)
Seagate Go Flex Free agent NAS Device [Hard drive] (1 TB)
Cool master pro case & Cooling system
Dule LG Flatron 23" LED Screens
Logitech 7.1 surround sound system
HP Officejet 4500 G510g-m
Windows 7 Ultimate (x64) Service Pack 1 (build 7601),
Easy Media Creator Pro 2012, Easy Media Creator Pro 2011, Easy Media Creator Pro 2010
#5
Posted 06 June 2007 - 08:04 PM
QUOTE (The Highlander @ May 21 2007, 08:54 PM) <{POST_SNAPBACK}>
Vista for some reason dosnt register VBScript. What you have to do is first of all find where vbscript.dll is, mine was in C:\Windows\System32, but I think it changes dependant on your version. Next you need to go to start -> accessories and the right click on command prompt and click "run as administrator", next type "cd C:\Windows\System32" (replace the dir if its differnt for you) and then type "regsvr32 vbscript.dll". It should then confirm that vbscript has been registered and everything should work. This will fix a few installs, i found the same problem with itunes as well.
Hope this helps,
Posted by a Mr Jamie Hollingworth
Hope this helps,
Posted by a Mr Jamie Hollingworth
Haven't been on line in a while. This did the trick. Thank you so much. Maybe the Roxio online techs and "Ask Roxanne" could use this information. The final response I got from them was how to get a refund. Thanks again.
#6
Posted 11 June 2007 - 01:43 PM
B)-->
Haven't been on line in a while. This did the trick. Thank you so much. Maybe the Roxio online techs and "Ask Roxanne" could use this information. The final response I got from them was how to get a refund. Thanks again.
[/quote]
It worked for me too.. thanks for the info on registering the vbscript.dll...
QUOTE(Shirley B @ Jun 6 2007, 08:04 PM) <{POST_SNAPBACK}>
Haven't been on line in a while. This did the trick. Thank you so much. Maybe the Roxio online techs and "Ask Roxanne" could use this information. The final response I got from them was how to get a refund. Thanks again.
[/quote]
It worked for me too.. thanks for the info on registering the vbscript.dll...
#7
Posted 05 July 2007 - 09:27 PM
Having exactly the same problem without results. It installed perfectly after registering vbscript.dll.
Thanks
Thanks
This post has been edited by jweav162: 05 July 2007 - 09:56 PM
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