40 replies to this topic

[Bobby Schantz]

I just read the following in topic "What will come first, 9.1 patch or Version 10?":

"Now that we are Vista Certified we just need to issue a patch to update the older versions of EMC 9 to the Vista Certified version. There is nothing complex or secretive about what happened. It is business as usual in the sofware industry."

It begs the question if there is a "Vista Certified" version why can't I just download that instead of waiting for a patch?

My old computer died a month ago and since then I have been up to my neck in getting things to work on the new Vista computer. I paid $100 for the so-called "Vista Compatible" version of Roxio EMC9 and the last thing I wanted was more problems. I had tried Nero and that didn't work either.

Now I see they are advertising that EMC9 is "Vista Certified". Well, they already have my $100 so why don't they let me download the version that really works with Vista.

I am currently working with tech. support to resolve my DVD burning issue (which apparently I am not alone in) and they are putting me through hoops I don't need or want to go through.

As far as "business as usual in the software industry", from a customer's viewpoint IT SUCKS!
Come on you guys, get with the program. Ever heard of treating the customer right and he will come back?

Right now I wish I'd never heard of Roxio.

Done ranting,
Bobby Schantz

[grandpabruce]

I just read the following in topic "What will come first, 9.1 patch or Version 10?":

"Now that we are Vista Certified we just need to issue a patch to update the older versions of EMC 9 to the Vista Certified version. There is nothing complex or secretive about what happened. It is business as usual in the sofware industry."

It begs the question if there is a "Vista Certified" version why can't I just download that instead of waiting for a patch?

My old computer died a month ago and since then I have been up to my neck in getting things to work on the new Vista computer. I paid $100 for the so-called "Vista Compatible" version of Roxio EMC9 and the last thing I wanted was more problems. I had tried Nero and that didn't work either.

Now I see they are advertising that EMC9 is "Vista Certified". Well, they already have my $100 so why don't they let me download the version that really works with Vista.

I am currently working with tech. support to resolve my DVD burning issue (which apparently I am not alone in) and they are putting me through hoops I don't need or want to go through.

As far as "business as usual in the software industry", from a customer's viewpoint IT SUCKS!
Come on you guys, get with the program. Ever heard of treating the customer right and he will come back?

Right now I wish I'd never heard of Roxio.

Done ranting,
Bobby Schantz

You would have to ask that question directly to Roxio, to get an answer.  We are users, like you, and don't know.

[ggrussell]

When or IF Roxio releases a patch, it will be posted in the download section.  Many people have run EMC 9 'as is' on Vista.  I had it running just fine on the Vista 32bit public beta. MICROSOFT did some last minute changes that required most companies to rewrite portions of their software. That takes time.  Even Adobe is having MAJOR problems with their video editor.  It was YOUR choice to buy Vista or Vista machine.  I won't be buying Vista until at least the first service pack or maybe even longer.

Edited by ggrussell, 21 May 2007 - 06:15 PM.

[kdeslaur]

<snippage>
MICROSOFT did some last minute changes that required most companies to rewrite portions of their software. That takes time.  Even Adobe is having MAJOR problems with their video editor.  It was YOUR choice to buy Vista or Vista machine.  I won't be buying Vista until at least the first service pack or maybe even longer.

1. No one buying a new computer w/ preloaded OS has a choice about getting Vista, MS foisted their it on us. For instance, HP does not support XP for the machine I'm running. Great machine, immensely frustrating OS.   Does that mean it won't work? I'm told by HP there are known issues.

2. EVERY company offering a Vista version has the opportunity to set customer expectations. "Compatible" sure sets a different tone than "There are problems". It's unethical to say "MS changed things on us and we didn't tell you you'd have problems until after you spent your money and took your chances". Has that happened? Not to me, yet.  Though I am most definitely having problems.
2a. "Even Adobe"? You say that like they're a quality leader.    

3. Don't buy a new computer, they only come preloaded with Vista (except for Dell I hear, and I understand HP is working towards a similar solution).

Eric D

Edited by kdeslaur, 21 May 2007 - 08:34 PM.

[The Highlander]

Don't buy a new computer, they only come preloaded with Vista (except for Dell I hear, and I understand HP is working towards a similar solution).

Eric D

Here is the article for users to read.
http://www.newsfactor.com/news/Dell-Brings...id=0330003UJO13

Hey man i agree with you in the terms of getting a new pc and being forced to have Vista,,
I’m glad at the moment here in New Zealand they still give you the option to get XP, and as a OEM dealer myself , I’m glad i can still purchase XP for my clients.

I’ll pass on one comment that one of our Suppliers said , and they are a very big importer of MS O/S, they said ..
"tell your customers to not look at vista for the first 6 to 12 months , as unless they JUST want to use it for email and internet , then they are going to have issues, with very few software makes supplying Vista compatible applications , and mainly drivers ect... most vista installs will be buggy until they sort it out"

Now if a supplier says that to me , i take it as gold...
But you cannot blame people buying it with Microsoft’s media moguls pushing it hard like they do.

I have to say, and it’s me only saying this, an I am not a Roxio staffer , or even work for them... I’ve not had an issue with EMC9 on my vista, but hey everyone is different, we all have different hardware components inside our PC's and these have different drivers... these drivers can make different  issues...
I think most makers like Roxio will start to soon have more info on the in's and outs of these issues that people have and we will soon see a better Vista forum... let’s hope...

Any how I wish you all the luck kdeslaur

Edited by The Highlander, 22 May 2007 - 01:21 AM.

[Blaze]

1. No one buying a new computer w/ preloaded OS has a choice about getting Vista, MS foisted their it on us. For instance, HP does not support XP for the machine I'm running. Great machine, immensely frustrating OS.   Does that mean it won't work? I'm told by HP there are known issues.

2. EVERY company offering a Vista version has the opportunity to set customer expectations. "Compatible" sure sets a different tone than "There are problems". It's unethical to say "MS changed things on us and we didn't tell you you'd have problems until after you spent your money and took your chances". Has that happened? Not to me, yet.  Though I am most definitely having problems.
2a. "Even Adobe"? You say that like they're a quality leader.    

3. Don't buy a new computer, they only come preloaded with Vista (except for Dell I hear, and I understand HP is working towards a similar solution).

Eric D

I don't see it as a Vista issue at all. Microsoft did due diligence in making the CTP's available and then the beta's after that. Frankly there is no excuse for anyone to not be on the same page with Microsoft and anything to the contrary is just simply pathetic backsliding hogwash. I'm currently running Vista with no errors and full speed though I will be upgrading my ancient video card soon as I can. Other than that, I'm leaving XP in the dust.

[Beerman]

Can't remember where I read it recently but the article stated that the Dell and others are only going to be selling some systems with XP and only for a short time before they go back to Vista fully.  I think this is MS's way of saying they know there are problems (duh) and are working on them and when they feel they're fixed, it's Vista for all again.

[Blaze]

Can't remember where I read it recently but the article stated that the Dell and others are only going to be selling some systems with XP and only for a short time before they go back to Vista fully.  I think this is MS's way of saying they know there are problems (duh) and are working on them and when they feel they're fixed, it's Vista for all again.

I think the majority of the problems have to do with softwares like anti-viruses though I've seen some others as well. It won't be long before they're all compatible. I give it another month or so. Just like Roxio actually. Then hopefully everyone can start working on 64bit which is where I really want to go. Need the extra processing power as I'm starting to get into web design and databasing.

[Bobby Schantz]

Well, my issue is burning a DVD with roxio. It froze my computer like an iceberg.
So far I have had one response from tech. support and that didn't work. Now I think they are stonewalling me.

This morning I went to Best Buy and bought Pinnacle Studio Plus 11 and guess what. It works. If they can do it, why can't Roxio?

I even asked for a refund (I've had EMC9 for less than 30 days) and they haven't responded to that request either.

Please, no excuses for a company that says their product works when it doesn't, then won't admit it.

Most of the software I had on XP works just fine on Vista with the exception of NTI Backup Now which I gave up on. I bought Backup4all and it works perfectly.

I may seem like a grumpy old man (actually, I am) but I'm sick and tired of being lied to and getting screwed over by companies who think they can do no wrong.

Bobby Schantz

[Beerman]

Well, my issue is burning a DVD with roxio. It froze my computer like an iceberg.
So far I have had one response from tech. support and that didn't work. Now I think they are stonewalling me.

This morning I went to Best Buy and bought Pinnacle Studio Plus 11 and guess what. It works. If they can do it, why can't Roxio?

I even asked for a refund (I've had EMC9 for less than 30 days) and they haven't responded to that request either.

Please, no excuses for a company that says their product works when it doesn't, then won't admit it.

Most of the software I had on XP works just fine on Vista with the exception of NTI Backup Now which I gave up on. I bought Backup4all and it works perfectly.

I may seem like a grumpy old man (actually, I am) but I'm sick and tired of being lied to and getting screwed over by companies who think they can do no wrong.

Bobby Schantz

You certainly have a right to your opinion but I'm curious as to who lied to you and about what?  Also, who'd you talk to at Roxio to make you think that they think they can do no wrong?  It's a sad day when companies think they can do no wrong. That's when they start going downhill. However, Roxio employees have posted here telling us that an update is in the works soon.  How is that lying?

[scott784]

You certainly have a right to your opinion but I'm curious as to who lied to you and about what?  Also, who'd you talk to at Roxio to make you think that they think they can do no wrong?  It's a sad day when companies think they can do no wrong. That's when they start going downhill. However, Roxio employees have posted here telling us that an update is in the works soon.  How is that lying?

Paul, I am going to respond to your post because I want to try to put the other forum member's post in perspective.  There are some points here that I feel need to be made loud and clear.

First, Sonic Solutions went public on 05/03/07 announcing that they now had a version of EMC 9 that was "certified" to work with Windows Vista.  This announcement included news that this software was available on roxio.com for download and would soon be shipped to retail outlets.  For the record, (so everyone knows) Microsoft has confirmed that they have certified a version of EMC 9 for use with Vista.  It is referred to on Microsoft's web site as version 9.1.45.  This information can be viewed on Microsoft at the following link (follow the list to Sonic Solutions):

http://support.microsoft.com/kb/933305

Naturally, this news sparked interest with many Roxio customers who already purchased EMC 9, especially those customers who are running EMC 9 within Windows Vista.  As many people know, there have been known issues with the functionality of EMC 9.0 and Windows Vista.  I think most people understand these glitches were due to some Windows Updates that Microsoft pushed.  Given the technicalities of software, I also think most reasonable people understand that these things happen and it "is" the nature of the software industry.

However, having said all of that, I want to say that I can understand the frustrations of many folks because there have been questions that have remained unanswered by Sonic Solutions.  First, it is a known fact that EMC 9.1 already exists!  Given that fact, some forum members (including myself) wanted to know why this software has not been made available to existing licensed EMC 9 customers who wanted the option of downloading this software.  You know, many of us do have high speed internet these days and having that option would have been a great benefit!!  Also, Sonic Solutions IS claiming to offer this new certified software to new purchasers from the home page.

Instead, Roxio has focused its remarks on a so called patch and the complexities in getting such a patch launched on the web site.  THE QUESTION STILL BEGS FOR AN ANSWER! If the new certified software is already available for sale on the web site (as is being announced), why is the download option of the program for licensed owners of EMC 9 not being offered?  There has been no response to this specific question from Sonic Solutions that I am aware of.

Second, there seems to be a twist to this situation.  Although I have not surveyed enough people to establish for a fact (one way or the other), another forum member on here who just purchased the "certified" version from roxio.com has indicated that it is version: 9.0.610.  So what's up with that????  Remember, the certified version should at least start with 9.1.......and according to Microsoft the build is 9.1.45.  So this is another area that seems strange.

I don't think anyone has claimed that Sonic Solutions/Roxio professes to be perfect and has never done any wrong.  That would be ridiculous to assume the company has ever taken that stance.  HOWEVER, there are some unanswered questions here.  I have not covered ALL of them but I have touched on two areas in the preceeding paragraphs.

For the record, I like Roxio's products and have been using the software since the days of Easy CD Creator and Adaptec in the late 90's.  However, in the public relations world, perceptions are big AND it has been the perception of many that Sonic Solutions has not been totally forthcoming.  Again, I like Roxio software and want Sonic Solutions to prosper.  BUT I also want to see this company take care of its existing loyal customers!

In closing, I am not currently being affected by the glitches of EMC 9.0 in Windows Vista because I am using other software at the moment within Vista.  I like and support Roxio software BUT again I just want to see Sonic Solutions start to do a better job of handling the public relations end of this issue.  

So there's my two cents worth!!  Quite long but I wanted to speak my peace on this topic.  I know representatives affiliated with Sonic Solutions read these posts and my "two cents worth" is intended for anyone who cares to read it. (Fyi, I have also contacted Sonic Solutions directly).

Edited by scott784, 22 May 2007 - 07:37 PM.

[barryware]

Scott... Very nice post.

[Beerman]

Well said Scott.  
Not sure what to say as I know nothing about what version is being sold via download (nor do I have a reason to doubt the poster who you mention).  If true, this is certainly not good communication.  I am one of the lucky ones who've had EMC9 working on Vista for awhile.  I can't say why.  
I remember the problems when XP came out and how people complained about v5 not working with XP and that was long ago but it did seem like it was worked out pretty quickly.  I don't think the merging of Sonic and Roxio have anything to do with this but I think these questions need to be answered soon.

[fhoss]

[quote]First, it is a known fact that EMC 9.1 already exists!   Given that fact, some forum members (including myself) wanted to know why this software has not been made available to existing licensed EMC 9 customers who wanted the option of downloading this software.  You know, many of us do have high speed internet these days and having that option would have been a great benefit!!  Also, Sonic Solutions IS claiming to offer this new certified software to new purchasers from the home page[/quote].


Thanks for your post Scott - it sets out the problems clearly.
Why is this so hard? All I would like is the certified version and, even though I already have version 9.0.088 I am willing to buy the new version. The problem is how do you know if it is the new version and where can you get it?



[/quote]

Edited by fhoss, 23 May 2007 - 02:36 AM.

[John at Roxio]

I am sure if you want to take the time to call and talk to a support rep and then provide some type of proof of purchase, then they would probably let you download it.  My guess is that you simply havent tried that.  I certaily cant post links to a full download here, and I dont have the ability to check for proof of purchase so I am not exactly sure what you want me to do here on the fourms.

[fhoss]

I am sure if you want to take the time to call and talk to a support rep and then provide some type of proof of purchase, then they would probably let you download it.  My guess is that you simply havent tried that.  I certaily cant post links to a full download here, and I dont have the ability to check for proof of purchase so I am not exactly sure what you want me to do here on the fourms.

I am not looking to download anything nor am I concerned about proof of purchase. I am willing to pay full price for the Vista Certified version which, I think is the 9.1.45 version. I want to buy the CD. What I want though is to be sure I get that version. How can you be sure and where can you buy it?

[gi7omy]

I don't think you can at the moment - no-one has seen it in the wild.

When it will ship? We're as much in the dark as anyone.

As for knowing which version you buy - I don't know if the full version is printed on the box, but I'd doubt it - it will propbably just say EMC 9 (or 9 DeLuxe) and you win't know until it's installed and you check in help, about just what version it is

[Atomic_Ed]

I am sure if you want to take the time to call and talk to a support rep and then provide some type of proof of purchase, then they would probably let you download it.  My guess is that you simply havent tried that.  I certaily cant post links to a full download here, and I dont have the ability to check for proof of purchase so I am not exactly sure what you want me to do here on the fourms.

John,

Forgive me if I am misunderstanding your post but are you saying that in lieu of waiting on this 9.1 patch we can call Roxio customer service and ask for a download of 9.1? I am one of the people who purchased multiple copies of ver 9 when it was released because it was advertised as Vista compatible, but unfortunately I am one of the people who could not get it to work on any of my 3 Vista computers. I would love to use this option if it is available as I have a 6mb DSl connection and downloading the full 9.1 Vista certified release would be an easy way to resolve my issues if possible.

[barryware]

First, it is a known fact that EMC 9.1 already exists!

Did we really land on the moon?
Has anyone ever wondered "Why"?
If a tree falls and no one is around to hear, does it make a sound?
Are we really here?

Does it exist?  (V9.1.45)  

Edited by barryware, 23 May 2007 - 07:45 PM.

[Nerus]

I am sure if you want to take the time to call and talk to a support rep and then provide some type of proof of purchase, then they would probably let you download it.  My guess is that you simply havent tried that.  I certaily cant post links to a full download here, and I dont have the ability to check for proof of purchase so I am not exactly sure what you want me to do here on the fourms.

John,

Forgive me if I am misunderstanding your post but are you saying that in lieu of waiting on this 9.1 patch we can call Roxio customer service and ask for a download of 9.1? I am one of the people who purchased multiple copies of ver 9 when it was released because it was advertised as Vista compatible, but unfortunately I am one of the people who could not get it to work on any of my 3 Vista computers. I would love to use this option if it is available as I have a 6mb DSl connection and downloading the full 9.1 Vista certified release would be an easy way to resolve my issues if possible.

Well, it would be nice if what John say is true.  
Any purchaser of EMC9.x for Vista can download the certified Vista EMC9.1 build.