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I can't seem to be able to install EMC 9

#1 User is offline   Siervo 

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Post icon  Posted 25 May 2007 - 02:03 PM

Whenever I try to install Roxio Media Creator 9, the program suddenly comes to a stop and a dialog saying that "Internal Error 2738" ocurrs. I chatted with a live agent this afternoon and he told me to uninstall my previous versions of any Roxio software, which I did, and then I'm still not able to get this problem fixed. Any suggestions?? Thanks biggrin.gif
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#2 User is offline   grandpabruce 

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Posted 25 May 2007 - 02:16 PM

QUOTE (Siervo @ May 25 2007, 05:03 PM) <{POST_SNAPBACK}>
Whenever I try to install Roxio Media Creator 9, the program suddenly comes to a stop and a dialog saying that "Internal Error 2738" ocurrs. I chatted with a live agent this afternoon and he told me to uninstall my previous versions of any Roxio software, which I did, and then I'm still not able to get this problem fixed. Any suggestions?? Thanks biggrin.gif


Go through the Clean Install process.

http://kb.roxio.com/content/kb/Creator/000086CR
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#3 User is offline   Siervo 

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Posted 25 May 2007 - 03:07 PM

QUOTE (grandpabruce @ May 25 2007, 02:16 PM) <{POST_SNAPBACK}>
Go through the Clean Install process.

http://kb.roxio.com/content/kb/Creator/000086CR


I actually have tried doing this "clean install," but it still keeps bring up a dialogue which says "Internal Error 2738." I tried the same solution for Windows Vista and it is still not working. I also read that this error has something to do with the VBScript not working properly, and the update that is supposed to fix this bug in Windows Installer is only available for Windows XP. Help!
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#4 User is offline   gi7omy 

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Posted 25 May 2007 - 04:38 PM

Check this post
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

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