EMC doesn't start up

#1 Filmer

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Post icon Posted 31 May 2007 - 02:19 PM

Sorry if this is a duplication of another post- couldnt find help on this...

I have EMC 9, and it has worked fine for the first week, but now just wont start up. When I click the launch shortcut, nothing happens....! I have tried a reinstall but to no avail.

I am running Vista Basic, and had no problems before a couple of days ago.

Any help very much appreciated.

#2 gi7omy

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Posted 31 May 2007 - 02:33 PM

OK - so after the installation it worked. Have you installed anything round the time it stopped (MS Updates, other program or anything)?

Can you access the suite through the start menu (instead of the 'home' app)?

If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

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#3 Filmer

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Posted 01 June 2007 - 03:21 AM

QUOTE (gi7omy @ May 31 2007, 02:33 PM) <{POST_SNAPBACK}>

Thanks gi7omy

I havent installed anything since EMC9 install, and I have tried reinstalling...
It doesnt seem to matter where I start from, even going direct to MyDVD or anything else doesnt work. It's really weird.

#4 John at Roxio

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Posted 01 June 2007 - 08:43 AM

Well something must have changed on the system, you can find out if it was our software by doing a clean install. If you do the clean install and still have the same problem, something else on the system must have gone wrong.

#5 Slimyjack

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Posted 01 June 2007 - 04:03 PM

QUOTE (John at Roxio @ Jun 1 2007, 09:43 AM) <{POST_SNAPBACK}>

John: I can't install anything because when I put a CD in the drive, it is not recognized and if I go to my computer, the drive doesn't even show up there. It is as if it dissapeared. How can I get the drive recognized?

#6 cooldude2108

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Posted 01 June 2007 - 08:13 PM

QUOTE (Slimyjack @ Jun 1 2007, 04:03 PM) <{POST_SNAPBACK}>

check and see if the drive is listed in device manager, and if it has errors there.

1 right click computer/properties
2 device manager in the top of the left bar
3 click the plus by DVD/CD-rom drives
your drive should be listed
if not showing the computer doesn't recognize it, if it does show up double click it and see what it says in the "Device status" box

hope this helps

#7 Filmer

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Posted 02 June 2007 - 02:55 AM

QUOTE (John at Roxio @ Jun 1 2007, 08:43 AM) <{POST_SNAPBACK}>

Thanks a lot for this John- it seems the clean install did the trick- I was trying repairs and reinstalls in place.

For the record, the only thing I can think of that might have caused this is my McAfee system clean-up tool which might have removed some essential files. Hey-ho.

Thanks a lot!

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