8 replies to this topic

[Jerry B.]

I was using Sonic DigitalMedia Plus v7 successfully to create audio disks when all of a sudden I started receiving the message "There was a problem writing to this disk.  You can try again by clicking the Retry Button.  You will need another blank disc ready."  After ruining 17 new, clean, blank CD-Rs from three different manufacturers I decided to upgrade to Roxio Easy Media Creator 9 Suite, which was installed successfully.  Before installing Creator 9, I uninstalled Plus v7.  The problem still exists.  I cannot burn audio CDs.  I am using an HP Desktop Pavilion Media Center PC, #m7490n, with 2 GB of memory, 500 GB hard drive and using Windows XP.  I tried several times to get an answer from HP but in following their instructions, one of which was to uninstall the two hard drives, all I succeeded in doing is that now Roxio does not detect the hard drives.  Instead of helping, HP has made my problem worse.  I apologize for this being so long winded but does anyone have any idea as to how I can get Roxio to recognize the DVD/CD hard drives?  I have tried rolling back to a prior time but this does not work.  Thank you.

[tbrewst]

Does windows recognize them?Go to Device Manager first and see if Windows is recognizing them with no problems.

[Jerry B.]

I was using Sonic DigitalMedia Plus v7 successfully to create audio disks when all of a sudden I started receiving the message "There was a problem writing to this disk.  You can try again by clicking the Retry Button.  You will need another blank disc ready."  After ruining 17 new, clean, blank CD-Rs from three different manufacturers I decided to upgrade to Roxio Easy Media Creator 9 Suite, which was installed successfully.  Before installing Creator 9, I uninstalled Plus v7.  The problem still exists.  I cannot burn audio CDs.  I am using an HP Desktop Pavilion Media Center PC, #m7490n, with 2 GB of memory, 500 GB hard drive and using Windows XP.  I tried several times to get an answer from HP but in following their instructions, one of which was to uninstall the two hard drives, all I succeeded in doing is that now Roxio does not detect the hard drives.  Instead of helping, HP has made my problem worse.  I apologize for this being so long winded but does anyone have any idea as to how I can get Roxio to recognize the DVD/CD hard drives?  I have tried rolling back to a prior time but this does not work.  Thank you.

Yes.  Windows does recognize the drives under Device Manager.

[tbrewst]

Try this

[Jerry B.]

Try this

BLESS...YOUR...HEART!  I installed the download from Sonic and it enabled Roxio to again recognize the two hard drives.  I can copy again but still have the problem of not being able to burn.  Strange, very strange.  And, very frustrating.  Thank you so very much...

[tbrewst]

There may be leftovers from Sonic that are giving you a problem.Try doing this and see if it helps.Once you do it you'll have to reinstall V9.It's worth a try.
BTW.You need to be careful when we're talking about drives.CD/DVD drives are not hard drives.They are just CD/DVD drives.Your hard drive is what C: is on.No biggie,just a little confusing if we don't get it right.

[Jerry B.]

I uninstalled Creator 9 Suite and when I tried to reinstall it I find that the installation won't accept my CD Key now.  I cannot locate on the Roxio site where it will allow me to reactivate the key.  I must admit I am having trouble navigating the Roxio site.  If you are still out there, tbrewst, can you lead me in the right direction?  I appreciate your help and I do know better than to refer to CD/DVD drives as hard drives.  A frustration slip on my part.  Thanks.

[Beerman]

I uninstalled Creator 9 Suite and when I tried to reinstall it I find that the installation won't accept my CD Key now.  I cannot locate on the Roxio site where it will allow me to reactivate the key.  I must admit I am having trouble navigating the Roxio site.  If you are still out there, tbrewst, can you lead me in the right direction?  I appreciate your help and I do know better than to refer to CD/DVD drives as hard drives.  A frustration slip on my part.  Thanks.

Jerry, there's a link here from the top of the installation forum with info about your problem.

[Jerry B.]

Thank you.  The link worked and I was able to install Creator 9 Suite again.  Even though I still can't burn CDs I think I will leave well enough alone for awhile.  I am thankful to be able to play audio CDs again.  Thank you very much.  I really appreciate the help.