[DM101]

On the home tab, on the welcome screen, in order to access additional features, at the bottom of the
screen it says, " click here to retry your internet connection ". When I click I get an error that roxio has
encountered a problem and needs to close. There is a back arrow to click and then it says " Server Error /
Application ". I cannot access any feature from the welcome screen. And it is the same with XP and Vista.
Does any one know what the problem is. I disabled security so it isn't a firewall.

DM101



PS. Below is a copy of the error message I get.
--------------------------------------------------------------------------------

The resource cannot be found.
Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.

Requested URL: /enu/specialOffers_gen_c9.aspx


--------------------------------------------------------------------------------
Version Information: Microsoft .NET Framework Version:2.0.50727.42; ASP.NET Version:2.0.50727.42 ce cannot be found "

This post has been edited by DM101: 11 June 2007 - 09:06 PM

[Beerman]

This has already been reported and many of us are getting the same error. I can only assume it's something to do with the Roxio servers but I've seen no reports on the main page about it.

[Liqvid]

I would vote that it is "temporarily unavailable". As for not being able to access anything from the home menu, why not just run the programs you want directly? Its faster and the programs may be more stable this way as well.

To run the programs directly, go to Start > All Programs > Roxio Easy Media Creator 9 > [Pick your catagory] > [Pick your program].

[John at Roxio]

We had some problems but they should be fixed now. If you still have an issue, try clearing your browser cache and see if that helps.

If you still have an issue after that, post again here and let me know so I can look into it further.

[jeanrosenfeld]

Over the past few days, when I clicked on retry your internet connection, Roxio home crashed, the event viewer logs were

1.
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 09/06/2007
Time: 00:50:39
User: N/A
Computer: XXXXX <---edited for posting
Description:
Faulting application roxio_central33.exe, version 3.40.40.0, faulting module mshtml.dll, version 7.0.6000.16441, fault address 0x00269b02.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 72 6f 78 ure rox
0018: 69 6f 5f 63 65 6e 74 72 io_centr
0020: 61 6c 33 33 2e 65 78 65 al33.exe
0028: 20 33 2e 34 30 2e 34 30 3.40.40
0030: 2e 30 20 69 6e 20 6d 73 .0 in ms
0038: 68 74 6d 6c 2e 64 6c 6c html.dll
0040: 20 37 2e 30 2e 36 30 30 7.0.600
0048: 30 2e 31 36 34 34 31 20 0.16441
0050: 61 74 20 6f 66 66 73 65 at offse
0058: 74 20 30 30 32 36 39 62 t 00269b
0060: 30 32 0d 0a 02..


2.
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 09/06/2007
Time: 00:50:42
User: N/A
Computer: XXXXX <---edited for posting
Description:
Fault bucket 444151188.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 34 34 34 31 35 31 31 38 44415118
0010: 38 0d 0a 8..


Today it is not crashing, but still failing to connect. There was an IE 7 security update today, which may have corrected the crash (or maybe it was irrelevant, but version of mshtml.dll is now 7.0.6000.16481, so that was changed by the update). Tried with both ZA free firewall on and off (in that case using Windows firewall). In all attempts, first cleared internet cache.

In the past, occasionally on opening Roxio home it would connect straight away, or if not, then it did when I clicked retry your connection.

This post has been edited by jeanrosenfeld: 12 June 2007 - 03:54 PM

[gi7omy]

I didn't get the crash Jean - just the blurb and 'Click here to retry your internet connection' - err, I was actually online here so I know it works

Oh and I did clear the cache first