[joanieliz]

Hello,
Each time I open Roxio, Easy media Experience trys to install. I custom installed Roxio and do not recall seeing it as an option at the time. I click on cancel, cancel, cancel but it keeps on and on. Please tell me how to stop this.

When loading Roxio after working off line on something else, Roxio wants to connect, is there a reason why it should be connected to the internet. I had EM8 before EM9 and cant recall ever having an update anyway so not sure of the purpose. If I refuse to let it connect to the internet, will this stop it?

Suggestions welcome (as a none IT person, please instruct simply).
Thanks

[gi7omy]

Yopu could try going to Start, Run and type in 'msconfig' (without quotes) and see iof you can disable DMX.exe from the startup options (mine was disabled ages ago so I think that's what it would be listed as)

The Internet connection is run by the Home Menu when you select that - that's how the program checks for updates and so on. If you start the apps directly from Start, All Programs, Roxio..., <program name> it won't do that

[rsh33]

Hello,
Each time I open Roxio, Easy media Experience trys to install. I custom installed Roxio and do not recall seeing it as an option at the time. I click on cancel, cancel, cancel but it keeps on and on. Please tell me how to stop this.

When loading Roxio after working off line on something else, Roxio wants to connect, is there a reason why it should be connected to the internet. I had EM8 before EM9 and cant recall ever having an update anyway so not sure of the purpose. If I refuse to let it connect to the internet, will this stop it?

Suggestions welcome (as a none IT person, please instruct simply).
Thanks

I had a similar problem and sent the following message to Roxio Technical Support.
After happily using Easy Media Creator 9 for some time, the program tries to do a reinstallation when I open it. Sometimes the program opens OK but when I start an application, the reinstallation begins. If I let the reinstallation run its course, I get a dialog box to "Insert the 'Roxio Easy Media Creator 9 Suite' disk and click OK." After browsing the CD (my disk V:) to select "Roxio Easy Media Creator Suite.msi" the installation continues. Ultimately I get a message "A network error occurred while attempting to read from the file V:\4f1f753.msi" Not surprising because the file is located at C:\windows\installer". When I click OK the reinstallation process restarts. I have found if I repetitively click cancel 5-30 times, ultimately, if I'm lucky, the application starts. Once the applications start, I do not seem to have any problem with them.

I have run setup.exe from the 'Roxio Easy Media Creator 9 Suite' in the repair mode more than once and initially everything seems OK (no message about 4f1753.msi) but the reinstallation problem reoccurs at the next startup. Help!

I then received the following reply from Technical Suppotrt.
Thank you for your comments and we appreciate the feedback
Thank you for Contacting Sonic Technical Support
In order to correct this issue, you are going to need to uninstall and reinstall your copy of Easy Media Creator 9.
Please follow the clean install instructions provided in our knowledge base.
http://kb.roxio.com/content/kb/Creator/000086CR

I have not yet performed the clean install process so I don't know whether it will resolve this VERY ANNOYING PROBLEM!

[Larry]

I had a similar problem and sent the following message to Roxio Technical Support.
After happily using Easy Media Creator 9 for some time, the program tries to do a reinstallation when I open it. Sometimes the program opens OK but when I start an application, the reinstallation begins. If I let the reinstallation run its course, I get a dialog box to "Insert the 'Roxio Easy Media Creator 9 Suite' disk and click OK." After browsing the CD (my disk V:) to select "Roxio Easy Media Creator Suite.msi" the installation continues. Ultimately I get a message "A network error occurred while attempting to read from the file V:\4f1f753.msi" Not surprising because the file is located at C:\windows\installer". When I click OK the reinstallation process restarts. I have found if I repetitively click cancel 5-30 times, ultimately, if I'm lucky, the application starts. Once the applications start, I do not seem to have any problem with them.

I have run setup.exe from the 'Roxio Easy Media Creator 9 Suite' in the repair mode more than once and initially everything seems OK (no message about 4f1753.msi) but the reinstallation problem reoccurs at the next startup. Help!

I then received the following reply from Technical Suppotrt.
Thank you for your comments and we appreciate the feedback
Thank you for Contacting Sonic Technical Support
In order to correct this issue, you are going to need to uninstall and reinstall your copy of Easy Media Creator 9.
Please follow the clean install instructions provided in our knowledge base.
http://kb.roxio.com/content/kb/Creator/000086CR

I have not yet performed the clean install process so I don't know whether it will resolve this VERY ANNOYING PROBLEM!

In your instance, it sounds like the MicroSoft Installer thinks there is something wrong with your installation, and that's why it wants to fix it each time you start up. This is not the same issue the OP has. Since their Tech Support gave you something to try, why not try it. The clean install procedure has helped solve issues for a number of people.

This post has been edited by Larry: 26 June 2007 - 06:11 AM

[rsh33]

I checked my startup tab and DMX.exe was not listed. The file is on the computer in the MediaCreator9.0\Media Experience folder so I assume that it is called by some other method than startup.

[joanieliz]

Thanks everyone for your replies and help.

gi7omy - I was unable to disable DMX.exe.

rsh33 - Yes, by clicking cancel again and again it eventually gave up, but it has also appeared when opening other programmes recently.

Larry - I did a clean install and------so far it has not resurfaced. Odd though,that it should suddenly start for no apparent reason. But I am glad to see the back of it !!!

Thanks again folks
Joanie

[okie]

In your instance, it sounds like the MicroSoft Installer thinks there is something wrong with your installation, and that's why it wants to fix it each time you start up. This is not the same issue the OP has. Since their Tech Support gave you something to try, why not try it. The clean install procedure has helped solve issues for a number of people.

I did the clean uninstall on my computer and got rid of the MS Installer popups but then what happens is that my virus/spyware scan runs each night & deletes the MSI files in my Temp folder and the proscess starts all over again!! I don't want to have to reinstall this every day. The store the microsoft installer files in the Temp folder.

[gi7omy]

Strange - a virus or spyware scan shouldn't affect anything other than a virus or malware and cetrtainly not delete the contents of the temp folder (cleanup utilities will, but that's part of their function - to delete temporary files which, by definition includes ALL contents of the temp folder). You shouldn't need to keep ANY temp files.

Once the MS Installer (.msi) has done its job, it ceases to have any function and normally it gets deleted by system maintenance. What you will get is a hidden 'uninstall' folder in the Windows folder called '$NtUninstall********$' which contains the uninstall info from the installer.

This post has been edited by gi7omy: 28 June 2007 - 10:11 AM