11 replies to this topic

[Jimmo]

Label creator seems to work OK until I try to select another font. As soon as the font bar is selected the
label maker program crashes. I've tried this 3 or 4 times with the same results. No messages as to why
this program crashes - it just does!

Running intel core duo 6700
8800gts in sli
4gig ram (half of which vista recognises)
vista 32bit

Jimmo

[John at Roxio]

Have you installed any additional or removed any standard fonts from what comes in Windows itself?  It sounds like there may be a problem with one or more fonts on your system.

[Jimmo]

Have you installed any additional or removed any standard fonts from what comes in Windows itself?  It sounds like there may be a problem with one or more fonts on your system.

No fonts added or deleted (and I have tried again and it still crashes

[John at Roxio]

Try This: Click add at top of menu in label creator and then add text box which will show new text, change it to your title, size, etc..
Paste where you want it and then you may change from arial font to whatever is available on your system.
If making a dvd case and you want the title of the movie to appear sideways, right click on text box and rotate left.

There does appear to be a bit of a bug in some cases (but not all) so I will make sure this gets reported.

[Jimmo]

Try This: Click add at top of menu in label creator and then add text box which will show new text, change it to your title, size, etc..
Paste where you want it and then you may change from arial font to whatever is available on your system.
If making a dvd case and you want the title of the movie to appear sideways, right click on text box and rotate left.

There does appear to be a bit of a bug in some cases (but not all) so I will make sure this gets reported.

I have just tried your suggestion. After writing the text I moved it into position within the label outline,
tried font change_ crash! Tried actually copying and repasting into position - font change - crash! Also tried
font change before moving the text - crash! Even if other fonts were added and they were not, it shouldn't
crash the application. The only fonts I have on the computer are from the windows install. I have no other burning software on this computer other than windows native burner.

I've included data from the windows event log (if you can make sense of that sort of thing)

Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2007-06-22T00:33:00.000Z" />
  <EventRecordID>2419</EventRecordID>
  <Channel>Application</Channel>
  <Computer>Jimmo-PC</Computer>
  <Security />
  </System>
- <EventData>
  <Data>RxLabelCreator9.exe</Data>
  <Data>9.0.5.87</Data>
  <Data>456a9261</Data>
  <Data>RxLabelCreator9.exe</Data>
  <Data>9.0.5.87</Data>
  <Data>456a9261</Data>
  <Data>c0000005</Data>
  <Data>00021367</Data>
  <Data>dc4</Data>
  <Data>01c7b464b68952fd</Data>
  </EventData>
  </Event>

Edited by Jimmo, 21 June 2007 - 10:00 PM.

[John at Roxio]

Ok, yeah, I confirmed this is a bug and it should be resolved soon.

[TheIntl]

Ok, yeah, I confirmed this is a bug and it should be resolved soon.

When will this bug be fixed? Is there a workaround other than the text box thing, because that isn't working & my CDs are building up.

[John at Roxio]

Hopefully it will be resolved in the 9.1 patch that we are releasing.  I still dont have an ETA on the patch though.

[Deloresw]

Ok, yeah, I confirmed this is a bug and it should be resolved soon.

The text problem for Label Maker 9 has been posted several times on this forum. I also have the same problem if I try to change the text and get the message, "Label Maker is closing."

I am also having a printing problem with Label Maker 9. The label does not change position when I select a CD case insert to print on the Avery stock nor does it change position to print it on Memorex stock. I tried the "calibrate" three times, and the printout stayed the same--too far to the left. I finally decided that this must be another BUG with Label Maker 9.

I also tried selecting all and copying my imported graphic for the CD case insert to a new project. It let me "select all" but did not copy the graphic or the text into the "new project."

I finally exported the graphic as a .jpg and am going to try to use another software program to create my CD case insert.

I would appreciate any input you may have if you know how to resolve the above problems.

Delores

[scran53]

I get the same problem with Label Creator.  I'm glad to see that you guys are on top of it and I'll be eagerly awaiting 9.1.

[Chuck d]

I just installed Creator 9 on my new DellXPS 410 with Vista I can load lables that were created on a XP machine and they work fine until I try to change font type, I can change size with no problem....

chuck d

[gi7omy]

I just installed Creator 9 on my new DellXPS 410 with Vista I can load lables that were created on a XP machine and they work fine until I try to change font type, I can change size with no problem....

chuck d

Read through the thread - this is a known issue and will (hopefully) be addressed in the 9.1 update whenever it arrives