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MyDVD9 installation failed


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#1 Lofin

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Posted 20 June 2007 - 09:13 PM

I purchased and downloaded MyDVD 9 Studio Premier as an upgrade of MyDVD LE preinstalled on my Dell PC.

Installation failed with message that I have to install Roxio Easy Media Creator 9 prior to this. System requirements published on the Roxio web site for MyDVD 9 Studio Premier do not list Roxio Easy Media Creator 9 as a requirement.

Please advice if  Roxio Easy Media Creator 9 is pre-requi site for MyDVD 9 or ther is a way around.

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#2 John at Roxio

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Posted 22 June 2007 - 09:43 AM

No its not a pre-requirement.  You may need to just do a clean install after removing all roxio applications.

#3 Lofin

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Posted 23 June 2007 - 09:08 PM

QUOTE (Lofin @ Jun 20 2007, 10:13 PM) <{POST_SNAPBACK}>
I purchased and downloaded MyDVD 9 Studio Premier as an upgrade of MyDVD LE preinstalled on my Dell PC.

Installation failed with message that I have to install Roxio Easy Media Creator 9 prior to this. System requirements published on the Roxio web site for MyDVD 9 Studio Premier do not list Roxio Easy Media Creator 9 as a requirement.

Please advice if  Roxio Easy Media Creator 9 is pre-requi site for MyDVD 9 or ther is a way around.

angry.gif


John,

Thank you for advice. I actually  I got the same recommendation over web chat with customer service represenatave. However, after full clenup of My Dell Dimention DM051 I was unable to install MyDVD 9. After extraction of the content just at start of setup I still get a message:

"You must install Easy Media Creator before installing the content. The wizard was interrupted before Roxio Content 9 could be completely installed"

I almost gave up and consider asking for refund, unless you can suggest other bright idea. Could it be that something went wrong during download?

Please respond

#4 gi7omy

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Posted 24 June 2007 - 04:17 AM

You can check the download file by opening it with winzip or winrar (if either are installed, right click and 'open with'). The file itself is a self-extracting archive with autorun and you can extract that to a temporary folder and run setup.exe from there.

If it fails to extract, then you have a corrupt download
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

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