13 replies to this topic

[Littletommy]

After installing Creator 9, I cannot use the 'Creator Classic' interface. Upon initialization, I get the message 'Dragon Engine Initialization Failed' & the system hangs.

Anyone have any ideas? Tech support has been non-existant.

Thanks!

ps...running Vista Business

Edited by Littletommy, 28 June 2007 - 06:54 AM.

[Beerman]

After installing Creator 9, I cannot use the 'Creator Classic' interface. Upon initialization, I get the message 'Dragon Engine Initialization Failed' & the system hangs.

Anyone have any ideas? Tech support has been non-existant.

Thanks!

ps...running Vista Business

Try this pxengine update and see if that fixes your problem.

[Littletommy]

Try this pxengine update and see if that fixes your problem.

Thanks for the response Paul. Unfortunately, that did not fix the problem.

[Beerman]

Thanks for the response Paul. Unfortunately, that did not fix the problem.

I'll see what else I can find out.  I've not seen this error yet in Vista but have in XP.  Not sure if that means anything at all except that I'm not yet sure what else to suggest.  I'll keep looking.

[Littletommy]

I'll see what else I can find out.  I've not seen this error yet in Vista but have in XP.  Not sure if that means anything at all except that I'm not yet sure what else to suggest.  I'll keep looking.

Many thanks!

[Beerman]

Many thanks!

Was Creator Classic working previously or is this a new install?  You might try a repair install as it could just be that part of the install was corrupted or did not complete correctly.  
Also, do you have any other similar software installed or maybe your system came with Roxio preinstalled.

[Littletommy]

Was Creator Classic working previously or is this a new install?  You might try a repair install as it could just be that part of the install was corrupted or did not complete correctly.  
Also, do you have any other similar software installed or maybe your system came with Roxio preinstalled.

This is a new install. CD Creator 5 was installed previously & of course, would not work when I changed from XP to Vista. I did what I thought was a complete unistall of CD5, but who knows?

[Beerman]

This is a new install. CD Creator 5 was installed previously & of course, would not work when I changed from XP to Vista. I did what I thought was a complete unistall of CD5, but who knows?

So your Vista install was an upgrade?  I'm pretty sure it overwrites and possibly cleans that up   but if a repair install does not work, you want want to try a Clean Install and then try again.

[Littletommy]

So your Vista install was an upgrade?  I'm pretty sure it overwrites and possibly cleans that up   but if a repair install does not work, you want want to try a Clean Install and then try again.

Yes, the Vista install was an upgrade from XP. I had way too much on this workstation to do a clean Vista install. I went through the repair thing, but nothing so far has done any good. Guess it's time for a refund as the tech support from Roxio is nil.

Thanks for the help! If you think of anything else, I'd sure be willing to give it a try!

[Beerman]

Yes, the Vista install was an upgrade from XP. I had way too much on this workstation to do a clean Vista install. I went through the repair thing, but nothing so far has done any good. Guess it's time for a refund as the tech support from Roxio is nil.

Thanks for the help! If you think of anything else, I'd sure be willing to give it a try!

When v7 and 7.5 came out, this error was usually an easy fix by installing or reinstalling Napster but that no longer worked in v9. I did find a few posts discussing registering the dragon dll files but I'm not even sure if it works the same in Vista. Sorry I was of no help but if you do get this worked out, please post back so all will know.

[Littletommy]

When v7 and 7.5 came out, this error was usually an easy fix by installing or reinstalling Napster but that no longer worked in v9. I did find a few posts discussing registering the dragon dll files but I'm not even sure if it works the same in Vista. Sorry I was of no help but if you do get this worked out, please post back so all will know.

I saw the same posts about registering the two dll's so I tried that too. I guess Vista didn't like that it as it returned an error.

Thanks again!

[gi7omy]

The problem with installing any OS as an 'upgrade' over an existing OS is one that always causes problems,. Stuff that may or may not be compatible gets brought over (even tho the OS makers will tell you it won't), a mountain of accumulated garbage comes with it.

It may be convenient to try to do it that way, but the only surefire way to get it to work cleanly is to cleanly install it. Data should (natch) be backed up to another drive, optical media or whatever, the whole thing then formatted and the new OS installed from scratch.

It's a pain having to re-install apps, but at least that way you know that they aren't trailing a load of garbage with them when they go in. Once they're in, then bring bring back the data and you're all set to go

[Littletommy]

The problem with installing any OS as an 'upgrade' over an existing OS is one that always causes problems,. Stuff that may or may not be compatible gets brought over (even tho the OS makers will tell you it won't), a mountain of accumulated garbage comes with it.

It may be convenient to try to do it that way, but the only surefire way to get it to work cleanly is to cleanly install it. Data should (natch) be backed up to another drive, optical media or whatever, the whole thing then formatted and the new OS installed from scratch.

It's a pain having to re-install apps, but at least that way you know that they aren't trailing a load of garbage with them when they go in. Once they're in, then bring bring back the data and you're all set to go

Yes, I agree that a clean install would be the best route to go. BUT, any software vendor worth their salt should know that their product will be installed in an upgrade situation & they should make sure that all traces of the 'old stuff' are removed during the installation process. Doing this is not rocket science. Obviously they produced the previous version so they should be able to determine exactly what needs to be done. After all, there are going to be hundreds of thousands of upgrades taking place. When our company produces an application upgrade, we test it to make sure that it will perform as advertised no matter what...period.

Roxio's biggest problem is that they have no tech support.

[gi7omy]

Actually the standard advice from any tech who has progressed past formatting a drive is ALWAYS do a clean install.

When you do an upgrade install, you are left with a load of stuff in the registry (actually even after 6 months or so with an OS you have a load of garbage there anyway). Most people who know how to maintain a computer will tell you that they always re-format and re-install every 6 months or so, just to get rid of left-over rubbish

The same applies to the upgrade install - it doesn't clean the registry and, if the original OS had been running for any length of time, the registry is in a pretty sorry state by that time.

It's not really fair to blame software makers for the nightmare that is the MS registry