[90XJ]

Emc9 works great till Norton does a scan then Emc9 will not open have uninstalled numerous times with same results

[grandpabruce]

Emc9 works great till Norton does a scan then Emc9 will not open have uninstalled numerous times with same results

It is a known problem with using Norton WinDoctor or Norton One Button Checkup. Norton finds legitimate registry entries which it mistakenly deletes. It is a problem that Norton and Roxio need to team up on, to eliminate the issue.

[jeanrosenfeld]

If it is Norton Antivirus, it does not scan the registry, only files.
If need be you can exclude selected files or folders from autoscan and/or manual scan. Precisely where that setting is depends on the version. For NAV 2007, it is under Settings/additional options (virus and spyware protection options)/ Advanced options: Scan exclusions.

You could try excluding all the Roxio related folders, see if that solves the problem.

[90XJ]

Tried to exclude all roxio files & all temp files that were shown to exclude in next scan. Do I need to show a file extension or just roxio files. Are there any patches from Norton or Roxio available. I am about ready to toss this in the trash!!!

[grandpabruce]

Tried to exclude all roxio files & all temp files that were shown to exclude in next scan. Do I need to show a file extension or just roxio files. Are there any patches from Norton or Roxio available. I am about ready to toss this in the trash!!!

You are talking about trashing Norton? I still use it. I NEVER use the One Button Checkup though.

You need to e-mail Norton to see if they are going to do anything with the problem that THEY initiated.

[jeanrosenfeld]

This is in NAV 2007: The pic shows what I've excluded to suit me, you make your own choices.

The top box is what to exclude when you do a manual or scheduled scan.
The lower box is what to exclude from autoprotect (which essentially scans files each time they are accessed)

If you exclude a folder it will not scan files in that folder or subfolders. Or if you only want to exclude a vcertain file in a folder, then give the path including the file name (with the extension). As it is reasonable to trust all Roxio (EMC 9 ) files and as viruses are unlikely to be aimed at those files, I think it is easier to exclude all Roxio files, as per the 4 C:\ entries in the lower box (the partially invisible entries also point to \Roxio subfolders).

But you still have not told us if you have just Norton Antivirus (NAV) or some other Norton product.

Attached image(s)

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This post has been edited by jeanrosenfeld: 16 July 2007 - 11:45 AM

[Chris from AUS]

I am replying in this topic as I have just experience a similar problem which is Norton related:
After using Norton SystemWorks 2005 defragmentation (Speed Disk) EMC9 does not startup from desktop or directly from application file. All that happens is the hourglass appears for about 2 secs then nothing. I tried to double-click a DVD production file and same thing.

Sequence of Norton events before Defrag was One Button Check-up then Clean Sweep then Norton Disk Doctor then Speed Disk (Defrag).

I have used this Norton product for around 2 years without a problem and with EMC 7 & 8. However this is the first time with EMC9 and the above problem was exposed. I use McAfee for virus protection.

I used the excellent clean install directions in this forum and after uninstall/install everything worked. I did a defrag again as I worked with a lot of files and productions and same problem with same positive recovery.

All drivers, updates, etc... are up to date.

Any ideas?

This post has been edited by Chris from AUS: 17 July 2007 - 02:21 AM

[gi7omy]

The culprit is the Norton OBC - for some reason it takes exception to a Roxio registry entry and deletes it. Why? No-one here has a clue and only Symantec would have the answer.

I use Ashampoo Winoptimizer myself (does everything NU does except for A/V and actually does it better) and I've never had a problem - go figure THAT one out

This post has been edited by gi7omy: 17 July 2007 - 04:25 AM

[Chris from AUS]

Thank-you, I love these forums. Although this is my first post I have been an avid reader since EMC7 and also thank all the excellent experts and other responders who share their expertise and experience.

If it helps, I will try another defrag (without OBC) and report back. Due to work committments this might be a couple of weeks. Will also look into Ashampoo Winoptimizer.

Thanks again.

[Dave15rob]

Emc9 works great till Norton does a scan then Emc9 will not open have uninstalled numerous times with same results

I've had this problem and had to do a clean install after a prompt from Roxio. \thought I'd get rid of Nortons and bought a copy of Mcafee. Same problem!!!!!!!!!!!

[gi7omy]

Unfortunately McAfee also does it (which is why I won't use either Norton or McAfee)

[jww]

Unfortunately McAfee also does it (which is why I won't use either Norton or McAfee)

I get the same problem with other programs that clean the registry and cleans out the temp files. I'd say it is a problem with Roxio Media Creator 9 rather that McAfee, Norton and the other programs that are used to clean up the registry and temp files. That is something Roxio needs to address immedeately. Not using something like McAffe or Norton on is beyond stupid. It puts your computer puts it at risk for virues etc.

This post has been edited by jww: 27 July 2007 - 07:57 AM

[gi7omy]

The anti-virus doesn't harm EMC - it's the One Button Cleanup in Utilities that does it (and the McAfee equivalent)

Other programs do NOT do that. I use Ashampoo WinOptimizer along with a separate A/V program and never have a problem

[Bonobo]

Emc9 works great till Norton does a scan then Emc9 will not open have uninstalled numerous times with same results

I have the exact same problem. Yesterday I uninstalled everything ROXIO and reinstalled EMC9, and I used it well into the wee hours of the morning, but I set a virus scan just before going off to bed. In the morning, EMC9 refused to load!

If you turn on TaskManager and watch it closely, the main program starts to load--that is, it flashes for about a second--but then immediately disappears. It's as if it is missing some component. Does anybody have a workaround?

Addendum: I also did a "One Button Check-Up"! Now I think that was the problem.

This post has been edited by Bonobo: 28 July 2007 - 09:43 AM

[FwFdfireman]

Personally, I don't know why anyone would still use Norton......it has just become too bloated for my taste. But to each his own and I am ok with that.

I use Avast and don't have any conflicts with Roxio or any other program. Free and loaded with features.

[gi7omy]

For the "I don't know what"th time - it is NOT Norton A/V that is the problem - it's the One Button Checkup and the McAfee equivalent

[jeanrosenfeld]

Has anyone looked to see exactly which registry entry of Roxio is deleted?
If so, it would be easy enough to export that key as a backup, so if iit gets deleted it can easily be put back again.

[normoose]

This definately Roxio/Sonic's problem. I have used Norton AntiVirus and System Works for years on everything from Win 95-98, Millenium [ugh], 2K, XP Pro and XP Pro Media Edition along with the past versions of EMC 6-8 Deluxe Suite with out a hitch.

After Installing and using EMC 9 Suite I have had nothing but trouble. No other application stops working except EMC 9 Suite. Use your heads!

Office, Dreamweaver, Fireworks, PhotoShop still work along with tons of other memory hogging apps while Norton does it's job and with older versions of EMC you could multitask with no problem. Norton didn't change anything unless you have Norton 360 which is crap and a little hard to setup.

I have to conclude that the problem is definately Roxio/Sonic's creation and I am sure that they are working on a fix. If they don't, many people that are Norton freaks, like me, will by another vendors CD/DVD editing software rather than risking thier PC's data and intrusion protection.

[grandpabruce]

This definately Roxio/Sonic's problem. I have used Norton AntiVirus and System Works for years on everything from Win 95-98, Millenium [ugh], 2K, XP Pro and XP Pro Media Edition along with the past versions of EMC 6-8 Deluxe Suite with out a hitch.

After Installing and using EMC 9 Suite I have had nothing but trouble. No other application stops working except EMC 9 Suite. Use your heads!

Office, Dreamweaver, Fireworks, PhotoShop still work along with tons of other memory hogging apps while Norton does it's job and with older versions of EMC you could multitask with no problem. Norton didn't change anything unless you have Norton 360 which is crap and a little hard to setup.

I have to conclude that the problem is definately Roxio/Sonic's creation and I am sure that they are working on a fix. If they don't, many people that are Norton freaks, like me, will by another vendors CD/DVD editing software rather than risking thier PC's data and intrusion protection.

Things sure change, don't they normouse? Unfortunately, your conclusion is incorrect.

[gi7omy]

You know, this isn't the first time that Norton got things wrong - I've mentioned this before but you must have missed ity

A year or so ago I started getting calls from customers saying that a certain P2P program had stopped working. Now I'm not condoning the use of P2P but it seems that Norton identified the .exe file from that as a virus - and promptly wiped it out.

They and McAfee have done the same again - now they are the ONLY two programs that do it - no other one does. Ashampoo WinOptimizer, which I use, doesn't, nor have I heard of others doing it. It's not a great stretch of the imagination to add two and two and make 4 - two programs wipe an essential registry entry, others don't