[Ready4Refund]

I purchased Media Suite Deluxe 9 back on 5/09/07 and after Installing and Uninstalling and re-installing at least 10 times with no luck, I'm ready to throw in the towel. I'm running on Vista Home Basic. I downloaded the two intallation files and installed. At first Cineplayer was giving me a Message, "Missing Application File - Reinstall" and Media Player was telling me to I needed a Codec for "MPEG2". Followed direction and got "Bad Installation" message. There was an Sonic update that came out recently and, after installing, when I try any Application, it tries to Activate coming back with "Invalid product key". I tried using the directions for off-line Activation but the screen does not give me any 25 character code - It's blank where the code should appear. I've contacted Support several times. First tech support gentleman was gonna send me a patch (Never got an e-mail from him!) Next tech support gentleman walked me completely through a different Uninstall Procedure and told me to re-install and all would be OK !! Re-installed and same thing - first got the "Missong Application" message from Cineplayer and "Codec - Bad Installation" from Media player; again, applied the Sonic Update and same results!!
I even went all the way back to Downloading the two Installation files again (maybe the first were corrupt) did a total Uninstall (according to procedure) and Installed again - Same thing!! I saw the following patch in this forum for an install problem:

http://patches.sonic.com/techsupport/emc9rmv.zip

Will this help with the Activation "Invalid product key" ??? Or does anyone have another resolution??

Bob told me this patch would solve the problem - didn't make any difference. Anyone have any other suggestions??

[grandpabruce]

I purchased Media Suite Deluxe 9 back on 5/09/07 and after Installing and Uninstalling and re-installing at least 10 times with no luck, I'm ready to throw in the towel. I'm running on Vista Home Basic. I downloaded the two intallation files and installed. At first Cineplayer was giving me a Message, "Missing Application File - Reinstall" and Media Player was telling me to I needed a Codec for "MPEG2". Followed direction and got "Bad Installation" message. There was an Sonic update that came out recently and, after installing, when I try any Application, it tries to Activate coming back with "Invalid product key". I tried using the directions for off-line Activation but the screen does not give me any 25 character code - It's blank where the code should appear. I've contacted Support several times. First tech support gentleman was gonna send me a patch (Never got an e-mail from him!) Next tech support gentleman walked me completely through a different Uninstall Procedure and told me to re-install and all would be OK !! Re-installed and same thing - first got the "Missong Application" message from Cineplayer and "Codec - Bad Installation" from Media player; again, applied the Sonic Update and same results!!
I even went all the way back to Downloading the two Installation files again (maybe the first were corrupt) did a total Uninstall (according to procedure) and Installed again - Same thing!! I saw the following patch in this forum for an install problem:

http://patches.sonic.com/techsupport/emc9rmv.zip

Will this help with the Activation "Invalid product key" ??? Or does anyone have another resolution??

Bob told me this patch would solve the problem - didn't make any difference. Anyone have any other suggestions??

Yes. Don't double post. It is poor forum etiquette. Watch the other thread that you posted in.