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will not burn audio cd

#1 User is offline   carlben 

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Posted 11 July 2007 - 03:04 PM

I have Roxio 7.0. Just recently, for no apparent reason, I am unable to use Creator Classic to burn audio or data (photos) CDs. Everything appears to be working fine but when I check the supposedly successfully burned CD, it is blank. I do seem to be able to copy an audio disc using disc copier. What could be this sudden problem after many months of successful burning.

I have a Dell computer with windows xp, and plenty of memory and storage. The CD burner is HL-DT-ST CD-RW GCE-8481B.

Thanks for any suggestions.

Carl
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#2 User is offline   lynn98109 

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Posted 11 July 2007 - 03:30 PM

Did you let Windows auto-update download and install IE 7 and/or WinPlayer 11?

If not, have you added any other software since it last worked?

Lynn
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#3 User is offline   grandpabruce 

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Posted 11 July 2007 - 03:44 PM

QUOTE (carlben @ Jul 11 2007, 06:04 PM) <{POST_SNAPBACK}>
I have Roxio 7.0. Just recently, for no apparent reason, I am unable to use Creator Classic to burn audio or data (photos) CDs. Everything appears to be working fine but when I check the supposedly successfully burned CD, it is blank. I do seem to be able to copy an audio disc using disc copier. What could be this sudden problem after many months of successful burning.

I have a Dell computer with windows xp, and plenty of memory and storage. The CD burner is HL-DT-ST CD-RW GCE-8481B.

Thanks for any suggestions.

Carl



This, from your April post:

http://forums.support.roxio.com/index.php?...mp;#entry115710

Update the firmware for you burner, and if you still have the same problem, get a new burner.
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#4 User is offline   Burch 

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Posted 15 July 2007 - 03:12 PM

Carl: I had a somewhat similar problem in January this year -- you can read all about it
in EMC 7 / 7.5 - General Discussion

While removing Napster, I had also unintentionally removed the "Roxio burn engine", so things were sorta messed up.

My Gateway's Restore function made resolution quite simple.

There are probably a few other ways to cause the same symptoms; I'll try to not explore them.


Larry
Albuquerque NM USA
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#5 User is offline   carlben 

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Posted 15 July 2007 - 03:24 PM

Thanks, Larry. I just got finished removing Roxio and then re-installing it again and then re-downloading the updates and everything appears to working fine so far. I tested by burning one music CD and one photos CD and both came out OK.

Carl


QUOTE (Burch @ Jul 15 2007, 03:12 PM) <{POST_SNAPBACK}>
Carl: I had a somewhat similar problem in January this year -- you can read all about it
in EMC 7 / 7.5 - General Discussion

While removing Napster, I had also unintentionally removed the "Roxio burn engine", so things were sorta messed up.

My Gateway's Restore function made resolution quite simple.

There are probably a few other ways to cause the same symptoms; I'll try to not explore them.
Larry
Albuquerque NM USA

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