Roxie v9 was bundled with the HP. When I contact HP they say that they do not support and want to pass me on to a pay service.. I cannot get to a live chat on roxie and I have a few questions that I need answers to.
Please help
Ken
2
How Do You Get Support-live chat
Started by
kenshireen
, Jul 17 2007 08:39 AM
8 replies to this topic
#2
Xboxmember1978
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Posted 17 July 2007 - 09:05 AM
I would like to see this answer too. I thought Roxio had live chat but I can't find it
I NEVER CAME BACK!!!!!
#3
tbrewst
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Posted 17 July 2007 - 09:21 AM
Go to this page,click on live chat and see what happens.If it doesn't work there's not much any of us can do.None of us work for Roxio (except for the occasional moderator),we're just users like yourself.
"Do you wanna see me crawl across the floor to you?
Do you wanna hear me beg you to take me back?
I'd gladly do it because....."
Terry
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Do you wanna hear me beg you to take me back?
I'd gladly do it because....."
Terry
AMD Athlon II X4 640 3.0Ghz processor
ASUS M4A88T-M/USB3 Motherboard w/VIA 8 channel sound
Power Color ATI HD5550 512mb DDR3 video card
4Gb DDR3 10666 memory
1Tb Hitachi SATA hard drive
(2) Lite-On iHAS224-06 SATA DVD drives
Rosewill Destroyer case
Dell DX-20A6Q QFlix DVD burner
Cambridge Soundworks THX 5.1 speaker system
I-inc iH-252HPB 25" widescreen monitor connected via HDMI
Dell 1100 Laser printer
Roxio USB Capture Device
Windows 7 OS
#4
ogdens
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Posted 17 July 2007 - 09:21 AM
QUOTE (kenshireen @ Jul 17 2007, 12:39 PM) <{POST_SNAPBACK}>
Roxie v9 was bundled with the HP. When I contact HP they say that they do not support and want to pass me on to a pay service.. I cannot get to a live chat on roxie and I have a few questions that I need answers to.
Please help
Ken
Please help
Ken
Live chat is here http://www.roxio.com/enu/support/emc9/contact.html.
However, HP is the provider for support for THEIR OEM version .
Here is one example http://forums.support.roxio.com/index.php?...9&hl=hp+oem
Edited by ogdens, 17 July 2007 - 09:41 AM.
#5
sknis
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Posted 17 July 2007 - 09:39 AM
QUOTE (kenshireen @ Jul 17 2007, 11:39 AM) <{POST_SNAPBACK}>
Roxie v9 was bundled with the HP. When I contact HP they say that they do not support and want to pass me on to a pay service.. I cannot get to a live chat on roxie and I have a few questions that I need answers to.
Please help
Ken
Please help
Ken
If it is an operational question, we may be able to help.
If it has anything to do with updates and $$, you might try to get an e-mail reply. Make sure that your spam filter doesn't block e-mail from Roxio. Remember you paid $0 for the program so any response you get is probably a good one.
Regardless of what I say about computer maintenance, there is no need to defrag a solid state hard drive.
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Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
#6
John at Roxio
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Posted 20 July 2007 - 10:50 AM
By the way, live chat works sort of like some phone systems. If it is saturated you cant get in (phones will give a busy signal, chat just disappears as an option).
#7
carolc
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Posted 05 August 2008 - 07:45 PM
QUOTE (John at Roxio @ Jul 20 2007, 10:50 AM) <{POST_SNAPBACK}>
By the way, live chat works sort of like some phone systems. If it is saturated you cant get in (phones will give a busy signal, chat just disappears as an option).
Well I guess that is what is happening with me. I have quite a few Roxio products and for the Life of me, I don't know why.. Their support system is the worst and always has been!
Just plain disgusted.
Carol
#8
myguggi
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Posted 05 August 2008 - 08:03 PM
QUOTE (carolc @ Aug 5 2008, 11:45 PM) <{POST_SNAPBACK}>
Well I guess that is what is happening with me. I have quite a few Roxio products and for the Life of me, I don't know why.. Their support system is the worst and always has been!
Just plain disgusted.
Carol
Just plain disgusted.
Carol
You are posting to a year old thread
Are you having a problem?
Walt
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#9
grandpabruce
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Posted 06 August 2008 - 04:06 AM
QUOTE (carolc @ Aug 5 2008, 10:45 PM) <{POST_SNAPBACK}>
Well I guess that is what is happening with me. I have quite a few Roxio products and for the Life of me, I don't know why.. Their support system is the worst and always has been!
Just plain disgusted.
Carol
Just plain disgusted.
Carol
In the PhotoShow 5 forums, you said that you talked to tech support.
Life is good!
GrandpaBruce
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GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
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PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
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Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
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