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How Do You Get Support-live chat

#1 User is offline   kenshireen 

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Posted 17 July 2007 - 08:39 AM

Roxie v9 was bundled with the HP. When I contact HP they say that they do not support and want to pass me on to a pay service.. I cannot get to a live chat on roxie and I have a few questions that I need answers to.

Please help

Ken
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#2 User is offline   Xboxmember1978 

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Posted 17 July 2007 - 09:05 AM

I would like to see this answer too. I thought Roxio had live chat but I can't find it
I NEVER CAME BACK!!!!!
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#3 User is offline   tbrewst 

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Posted 17 July 2007 - 09:21 AM

Go to this page,click on live chat and see what happens.If it doesn't work there's not much any of us can do.None of us work for Roxio (except for the occasional moderator),we're just users like yourself.
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#4 User is offline   ogdens 

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Posted 17 July 2007 - 09:21 AM

QUOTE (kenshireen @ Jul 17 2007, 12:39 PM) <{POST_SNAPBACK}>
Roxie v9 was bundled with the HP. When I contact HP they say that they do not support and want to pass me on to a pay service.. I cannot get to a live chat on roxie and I have a few questions that I need answers to.

Please help

Ken



Live chat is here http://www.roxio.com/enu/support/emc9/contact.html.

However, HP is the provider for support for THEIR OEM version .

Here is one example http://forums.support.roxio.com/index.php?...9&hl=hp+oem

This post has been edited by ogdens: 17 July 2007 - 09:41 AM

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#5 User is offline   sknis 

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Posted 17 July 2007 - 09:39 AM

QUOTE (kenshireen @ Jul 17 2007, 11:39 AM) <{POST_SNAPBACK}>
Roxie v9 was bundled with the HP. When I contact HP they say that they do not support and want to pass me on to a pay service.. I cannot get to a live chat on roxie and I have a few questions that I need answers to.

Please help

Ken


If it is an operational question, we may be able to help. smile.gif

If it has anything to do with updates and $$, you might try to get an e-mail reply. Make sure that your spam filter doesn't block e-mail from Roxio. Remember you paid $0 for the program so any response you get is probably a good one. wink.gif
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#6 User is offline   John at Roxio 

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Posted 20 July 2007 - 10:50 AM

By the way, live chat works sort of like some phone systems. If it is saturated you cant get in (phones will give a busy signal, chat just disappears as an option).
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#7 User is offline   carolc 

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Posted 05 August 2008 - 07:45 PM

QUOTE (John at Roxio @ Jul 20 2007, 10:50 AM) <{POST_SNAPBACK}>
By the way, live chat works sort of like some phone systems. If it is saturated you cant get in (phones will give a busy signal, chat just disappears as an option).


Well I guess that is what is happening with me. I have quite a few Roxio products and for the Life of me, I don't know why.. Their support system is the worst and always has been!

Just plain disgusted. smile.gif

Carol
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#8 User is online   myguggi 

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Posted 05 August 2008 - 08:03 PM

QUOTE (carolc @ Aug 5 2008, 11:45 PM) <{POST_SNAPBACK}>
Well I guess that is what is happening with me. I have quite a few Roxio products and for the Life of me, I don't know why.. Their support system is the worst and always has been!

Just plain disgusted. smile.gif

Carol


You are posting to a year old thread blink.gif

Are you having a problem?

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#9 User is offline   grandpabruce 

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Posted 06 August 2008 - 04:06 AM

QUOTE (carolc @ Aug 5 2008, 10:45 PM) <{POST_SNAPBACK}>
Well I guess that is what is happening with me. I have quite a few Roxio products and for the Life of me, I don't know why.. Their support system is the worst and always has been!

Just plain disgusted. smile.gif

Carol


In the PhotoShow 5 forums, you said that you talked to tech support.

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