[bonsai]

Hi all,

I have a brand new Dell, with Vista Home Premium, pre-loaded with Roxio, and I constantly get error messages. I'll include them below, though they may not be word-for-word perfect as I couldn't copy and paste them.

There appears to be some compatability problem with Vista as I get that message a lot.

Strangely I haven't even tried to use Roxio yet, but still get the error messages.

I checked to see what version it is, it's Easy Media Creator 9 Version 9.0.116

What can I do to rectify this? I would very much appreciate some advice.

Many thanks for your help.


------------------------------------------------------------------------------------

Here are some of the error messages:

*Microsoft Visual C++ Runtime Library
-------------------------------------------
Buffer overrun detected!
Program:...d\9.0\RoxioCentral33\Main\Roxio_Central33.exe

A buffer overrun has been detected which has corrupted the program's internal state. The program cannot safely continue execution and must now be terminated."

*"Runtime error!
Program:...d\9.0\RoxioCentral33\Main\Roxio_Central33.exe

R6025
- pure virtual function call."

*"A program cannot display messages on your desktop." (When I click on details the program is listed as Roxio.)

*"This probably happened because of partial incompatability with Windows Vista. Please contact the program or device manufacturer for more info'.

This post has been edited by bonsai: 22 July 2007 - 05:39 PM

[Larry]

Take a look at this Roxio KB article and see if it helps:

****RUNTIME R6025 ERRORS****
http://kb.roxio.com/content/kb/MyDVD/000110CR

[bonsai]

Take a look at this Roxio KB article and see if it helps:

****RUNTIME R6025 ERRORS****
http://kb.roxio.com/content/kb/MyDVD/000110CR

Thanks very much Larry, I read that article, everything that should be checked is should be - although every single one of those options was not listed - but it prompted me to check my firewall and AV too, and all the settings seem fine.

Most perplexing. I wonder if Dell sent me the software on CD as well, I should go and look, maybe it needs reinstalling, though it seems strange it'd require that on a new machine.

ETA: Have found a software CD, would uninstalling and reinstalling help?

This post has been edited by bonsai: 22 July 2007 - 08:40 PM

[gaper1]

there was a buffer overrun issue when Creator 9 was first released... but it was addressed in this article

"Buffer Overrun" message when launching Easy Media Creator 9

[bonsai]

there was a buffer overrun issue when Creator 9 was first released... but it was addressed in this article

"Buffer Overrun" message when launching Easy Media Creator 9

Thanks so much for posting that link gaper1, I think it might even have worked!

I'll give it another day then report in again...

[bonsai]

Yep, that worked!

Thanks so much everyone.