Sonic DVD for Photo Story 3
Posted 25 July 2007 - 03:58 PM
I have used Photostory 3 previously and have successfully made DVD’s using Sonic DVD.
I haven’t had the occasion to make another Photostroy DVD for around 6 months. When trying, I create the slide story, added music, etc and finished my production … it plays without any problems on my PC.
BUT, when trying to make a DVD, I was able to proceed thru Creating disk, Burning Files to Disk and then got a halt with a message “Sonic DVD cannot create the DVD because an error has occurred”
As a result, I uninstalled Photo Story 3, uninstalled Sonic DVD for Photo Story 3 … and reinstalled.
I same problem described above recurred.
So, I purchased and downloaded a new copy of Sonic DVD for Photostory 3 for Windows –ESD and tried again … the same problem repeated.
I called tech support (have a ticket #) paid the additional $35 and did the following.
Downloaded and installed pxengine 3_00_58a, removed all temp files using the “run” protocol, and upgraded my firmware thru a support download from Sony … I have a Sony DVD RW DR U-810A running version 1.0 f firmware and installed using the Nero Suite provided by Sony (it’s a replacement of the original DVD RW device furnished by the OEM).
I have a HP PC with Microsoft Windows XP, version 2002, service pack 2 and use Norton Antivirus and Verizon DSL
In addition to Photo Story 3 and Sonic DVD for Photo Story 3
the following programs are installed on my PC:
Intervideo Win DVD Player
Sonic Record Now!
Sonic Update Manager
Can you help or do I have to follow-up with tech support?
Posted 26 July 2007 - 07:54 AM
V6, V7v7.5, V8 , v9 ,
Dell Dimension XPS4, Windows XP Prof
PROCESSOR,80547,Pentium 4 Prescott DT,Pentium4 Prescott DT.3.4GHZ.1 MEGB, 800FSB
DUAL IN-LINE MEMORY MODULE, 1G, 533M, 128X64, 8, 240, 2RX8 (4G total Memory)
DIGITAL VIDEO DISK DRIVE, 17G, 16X, I, 5.25" FORM FACTOR, LITEON, CHASSIS 2001, V5
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HARD DRIVE, 250GB, Serial ATA, 8MB, WD-XL80-2
HARD DRIVE, 74GB, 8MEGB, 10K, Serial ATA, WD-EXPN
HARD DRIVE, 74GB, 8MEGB, 10K, Serial ATA, WD-EXPN
NORTON INTERNET SECURITY, WXPPSP3
Dell Vostro 2510 Laptop
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Video Board High Definition Audio 2.0 Sound CardIntegrated 1.3 mega pixel Web Camera and Digital Microphone
Roxio V9.1, 2009, 2010 Pro
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Roxio 2011 Pro
Posted 26 July 2007 - 08:39 AM
I tried the very same version MartyR when I had it installed on a main computer and used to get the Error message a couple of times but nearly always when tried again it made the dvd I required. So perhaps trying to burn the dvd a few times suddenly produces the goods.
But my trouble now is that I had to buy a new laptop after the main computer decided it did not like to work anymore and went into enforced retirement. I have installed Photo Story 3 on it but because I lost everything I needed the dvd burn part installed, so contacted Roxio and Element 5 who eventually sent me the information I bought and paid for back in 2005. But now when I try and download the part it goes through until it comes up with a box asking for my name, organisation and SERIAL NUMBER which can only be obtained if a boxed version is bought, but the version I bought was by computer download. I have asked and asked by sending several tickets for a suitable number to fill the box and then be able to complete the download. I have tried the numbers I have such as Ref number or License Information number but it keeps coming up saying NUMBERS INVALID. Now I have just received another e-mail asking me for a list of things such as Operating System, Programme Suite, Information on my machine CPU speed etc etc types of files etc etc.
All I want is a number to complete the box, HOW DIFFICULT IS THAT?????????
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