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sbdrumr

Roxio not working

Question

I searched and found a couple threads but they were not resolved

 

new computer, new to vista, new to roxio

I would expect it to work without hassle

all I've been hearing is how incompatible everything is with Vista

finished ranting

 

I copy my DVD movie and attempt to burn onto a new Philips DVD+R, the tray opens each time and says to insert the proper media (mine is on the list)

I went to the website..I have all the latest drivers (supposedly) firmware rev KH1A

can someone please help

Thanks

here's the drive info

 

ATAP1 DVD DH16A1L SCSI CD ROM

Edited by sbdrumr

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What is the make and model of your drive?

 

You can get that from control panel, system, device manager

 

It's also possible that it just doesn't like the Philips media (that can happen). Did you try a different brand?

 

One final thought - you didn't 'format' the disc before using it did you?

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What is the make and model of your drive?

 

You can get that from control panel, system, device manager

 

It's also possible that it just doesn't like the Philips media (that can happen). Did you try a different brand?

 

One final thought - you didn't 'format' the disc before using it did you?

Hi, thanks for taking the time while I'm on rookie status

I updated the info

I planned on buying a dif brand of media today and no formatting done

although, I thought I may need to

can you recommend a brand of DVD?

Cheers

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Hi, thanks for taking the time while I'm on rookie status

I updated the info

I planned on buying a dif brand of media today and no formatting done

although, I thought I may need to

can you recommend a brand of DVD?

Cheers

 

Read this: http://www.digitalfaq.com/media/dvdmedia.htm

 

Also check with the manufacturer of your burner.

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You never format an optical disc (unless you intend using Drag to Disc which is possibly the easiest way to lose data known to mankind) ;)

 

Blanks - ask half a dozen people and you'll get half a dozen answers really

 

The problem is we still don't know what make the srive is - 'super multi' doesn't say very much. It could be LiteOn, LG or even Panasonic (HP usually rebadges drives). Go to control panel, system, device manager, click on the DVD drive and go to details - in that you will see a 'device instance ld' - copy that and paste it here and then we can tell what drive it is

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Go to control panel, system, device manager, click on the DVD drive and go to details - in that you will see a 'device instance ld' - copy that and paste it here and then we can tell what drive it is

 

device instance path is the only one that's close

SCSI\CDROM&VEN_ATAPI&PROD_DVD_A__DH16A1L\4&4D7CBB2&0&010100

 

matching device ID

gencdrom

 

hope this helps

thanks for the info

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That's a Philips LiteOn SATA drive - check this thread

Philips, as in the same mfgr. of my DVD+R disc?

 

thanks a lot for the thread

I'll give it a shot tonight

I'm liking Roxio not so much for their product but the assistance ;)

late

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So if I understand this as I am having the same issue with not recognizing the media, it really just depends on the media I select. I have a Dell with a TSSTCorp DVD+-R TS-L632D ATA Device. I purchased Memorex DVD-R media. Does that mean the media needs to be different? Does it mean it has to be DVD+RW? I am new to this as well and am baffled as to how to fix it.

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Basically all it means is try a different brand of media (DVD-R or +R)

 

Some brands are good, some indifferent and some downright horrible :lol:

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Basically all it means is try a different brand of media (DVD-R or +R)

 

Some brands are good, some indifferent and some downright horrible :lol:

 

Ok so now with the right media DVD+R DL (using 2.4x) it works, puts it on the disk and the disk does not work in several different dvd players. Should I be using 8x or is the yet another configuration piece I am missing?

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For playable DVDs on a standalone player, stick to lower speeds (try not to go above 4x)

 

Failure to play in some DVDs is, again, down to the media. Some players are picky about what they will and won't play (some stuff I do plays in my cheap and cheerful box made by A.Non of Taiwan but not in my sister in law's high end Sony - go figger :lol: )

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Ok so now with the right media DVD+R DL (using 2.4x) it works, puts it on the disk and the disk does not work in several different dvd players. Should I be using 8x or is the yet another configuration piece I am missing?

Also, some players like DVD-R (dash) media instead of "+" (plus) media. So, that may be another point of contention you're trying to overcome.

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