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Roxio Community
I am having a problem I haven't seen addressed on this board. If it has and someone can direct me to it, I would appreciate it, and I apologize for posting a second time. I have been trying to install EMC9 since Friday. In the beginning, it would install up to a point then the computer would freeze.
Contacted support and they sent me the clean install directions which I followed and at this time can find no traces of Roxio or Sonic files. Tried installing (typical setting) from direct download, saved to desktop, and saved to disc. All three times, all files extracted and installation completed (instantly). However, there is nothing installed on my computer!! No error reports, files, icons...
I have contacted support again, but will have to wait until tomorrow to hear back. This is very frustrating, and unless someone knows a fix for this problem, I'm ready to get a refund. I have HP Pavilion, Windows XP Home Edition 2002, Service Pack 2, 768 MB Ram, 38.1 GB with 13.8 Free, Pentium III 650 MHz.
Thanks for any suggestions.
Sherrin
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Can't Install EMC 9
#2
- Digital Guru
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Posted 30 July 2007 - 05:51 PM
Your computer is very low spec for this suite - altho the minimum requirements are 500 MHz P3, that is ONLY for audio CDs - the spec for anything else is 1.4 GHz P4
From here
• For burning music and data discs: 500 MHz Intel® Pentium III or equivalent; 128 MB RAM
• For DVD, slideshow or video authoring: 1.4 GHz Intel Pentium 4 or equivalent; 256 MB RAM
• For real-time MPEG-2 capture and burning:1.6 GHz Intel Pentium 4 or equivalent; 256 MB RAM
Also, a good graphics system is needed for any video work.
From here
• For burning music and data discs: 500 MHz Intel® Pentium III or equivalent; 128 MB RAM
• For DVD, slideshow or video authoring: 1.4 GHz Intel Pentium 4 or equivalent; 256 MB RAM
• For real-time MPEG-2 capture and burning:1.6 GHz Intel Pentium 4 or equivalent; 256 MB RAM
Also, a good graphics system is needed for any video work.
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#3
- Newbie
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Posted 31 July 2007 - 04:15 AM
Thanks for the information.
QUOTE (sherrink @ Jul 30 2007, 05:00 PM) <{POST_SNAPBACK}>
I am having a problem I haven't seen addressed on this board. If it has and someone can direct me to it, I would appreciate it, and I apologize for posting a second time. I have been trying to install EMC9 since Friday. In the beginning, it would install up to a point then the computer would freeze.
Contacted support and they sent me the clean install directions which I followed and at this time can find no traces of Roxio or Sonic files. Tried installing (typical setting) from direct download, saved to desktop, and saved to disc. All three times, all files extracted and installation completed (instantly). However, there is nothing installed on my computer!! No error reports, files, icons...
I have contacted support again, but will have to wait until tomorrow to hear back. This is very frustrating, and unless someone knows a fix for this problem, I'm ready to get a refund. I have HP Pavilion, Windows XP Home Edition 2002, Service Pack 2, 768 MB Ram, 38.1 GB with 13.8 Free, Pentium III 650 MHz.
Thanks for any suggestions.
Sherrin
Contacted support and they sent me the clean install directions which I followed and at this time can find no traces of Roxio or Sonic files. Tried installing (typical setting) from direct download, saved to desktop, and saved to disc. All three times, all files extracted and installation completed (instantly). However, there is nothing installed on my computer!! No error reports, files, icons...
I have contacted support again, but will have to wait until tomorrow to hear back. This is very frustrating, and unless someone knows a fix for this problem, I'm ready to get a refund. I have HP Pavilion, Windows XP Home Edition 2002, Service Pack 2, 768 MB Ram, 38.1 GB with 13.8 Free, Pentium III 650 MHz.
Thanks for any suggestions.
Sherrin
#4
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- Group: Members
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- Joined: 31-July 07
Posted 31 July 2007 - 07:21 AM
QUOTE (sherrink @ Jul 30 2007, 05:00 PM) <{POST_SNAPBACK}>
I am having a problem I haven't seen addressed on this board. If it has and someone can direct me to it, I would appreciate it, and I apologize for posting a second time. I have been trying to install EMC9 since Friday. In the beginning, it would install up to a point then the computer would freeze.
Contacted support and they sent me the clean install directions which I followed and at this time can find no traces of Roxio or Sonic files. Tried installing (typical setting) from direct download, saved to desktop, and saved to disc. All three times, all files extracted and installation completed (instantly). However, there is nothing installed on my computer!! No error reports, files, icons...
I have contacted support again, but will have to wait until tomorrow to hear back. This is very frustrating, and unless someone knows a fix for this problem, I'm ready to get a refund. I have HP Pavilion, Windows XP Home Edition 2002, Service Pack 2, 768 MB Ram, 38.1 GB with 13.8 Free, Pentium III 650 MHz.
Thanks for any suggestions.
Sherrin
Contacted support and they sent me the clean install directions which I followed and at this time can find no traces of Roxio or Sonic files. Tried installing (typical setting) from direct download, saved to desktop, and saved to disc. All three times, all files extracted and installation completed (instantly). However, there is nothing installed on my computer!! No error reports, files, icons...
I have contacted support again, but will have to wait until tomorrow to hear back. This is very frustrating, and unless someone knows a fix for this problem, I'm ready to get a refund. I have HP Pavilion, Windows XP Home Edition 2002, Service Pack 2, 768 MB Ram, 38.1 GB with 13.8 Free, Pentium III 650 MHz.
Thanks for any suggestions.
Sherrin
Yeah, me too! I have found that Roxio sucks at installing software!!!! IF you can ever get the program installed and registered, which may only take a year or two, the programs aren't bad.
This post has been edited by Grant2: 31 July 2007 - 07:23 AM
#5
- Digital Guru
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- Group: Digital Guru
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Posted 31 July 2007 - 10:23 AM
Perhaps Grant you think he should also be able to run Vista on that spec - please READ posts before commenting
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#6
- Newbie
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- Group: Members
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- Joined: 09-August 07
Posted 09 August 2007 - 01:11 AM
I'm getting the exact same problem. I'm running on a high-spec computer so I don't think the original poster's spec is the problem. I'm running 64 bit Vista Ultimate on a core 2 duo extreme 2 x 2.93GHz with 4GB RAM.
I have contacted Roxio support and will post back here if they are able to offer any solution.
I have contacted Roxio support and will post back here if they are able to offer any solution.
#7
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Posted 09 August 2007 - 01:16 AM
QUOTE (Andy Grove @ Aug 9 2007, 05:11 AM) <{POST_SNAPBACK}>
I'm getting the exact same problem. I'm running on a high-spec computer so I don't think the original poster's spec is the problem. I'm running 64 bit Vista Ultimate on a core 2 duo extreme 2 x 2.93GHz with 4GB RAM.
I started the following thread regarding how I installed EMC9 Suite on Vista 64 bit Home Premium. I have had no trouble at all.
http://forums.support.roxio.com/index.php?...134&t=25510
This post has been edited by smonteijr: 09 August 2007 - 01:17 AM
Easy Media Creator...so much for truth in advertising.
#8
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Posted 19 August 2007 - 10:17 AM
Well add another person with the exact same problem. I install the software which completes EXTREMELY fast BTW and there are no errors at all. However there is NOTHING on my PC even slightly resembling EMC9 after installation completes.
No I dont have a low spec PC in fact it is very high spec. I am running XP Pro and not Vista so maybe that is the problem. I dont know why I gave these guys another chance but the price and features seemed too good to pass up. I guess they were just too good to be true.
One other note I had Nero 7 which I uninstalled first before installing EMC9.
No I dont have a low spec PC in fact it is very high spec. I am running XP Pro and not Vista so maybe that is the problem. I dont know why I gave these guys another chance but the price and features seemed too good to pass up. I guess they were just too good to be true.
One other note I had Nero 7 which I uninstalled first before installing EMC9.
QUOTE (sherrink @ Jul 30 2007, 05:00 PM) <{POST_SNAPBACK}>
I am having a problem I haven't seen addressed on this board. If it has and someone can direct me to it, I would appreciate it, and I apologize for posting a second time. I have been trying to install EMC9 since Friday. In the beginning, it would install up to a point then the computer would freeze.
Contacted support and they sent me the clean install directions which I followed and at this time can find no traces of Roxio or Sonic files. Tried installing (typical setting) from direct download, saved to desktop, and saved to disc. All three times, all files extracted and installation completed (instantly). However, there is nothing installed on my computer!! No error reports, files, icons...
I have contacted support again, but will have to wait until tomorrow to hear back. This is very frustrating, and unless someone knows a fix for this problem, I'm ready to get a refund. I have HP Pavilion, Windows XP Home Edition 2002, Service Pack 2, 768 MB Ram, 38.1 GB with 13.8 Free, Pentium III 650 MHz.
Thanks for any suggestions.
Sherrin
Contacted support and they sent me the clean install directions which I followed and at this time can find no traces of Roxio or Sonic files. Tried installing (typical setting) from direct download, saved to desktop, and saved to disc. All three times, all files extracted and installation completed (instantly). However, there is nothing installed on my computer!! No error reports, files, icons...
I have contacted support again, but will have to wait until tomorrow to hear back. This is very frustrating, and unless someone knows a fix for this problem, I'm ready to get a refund. I have HP Pavilion, Windows XP Home Edition 2002, Service Pack 2, 768 MB Ram, 38.1 GB with 13.8 Free, Pentium III 650 MHz.
Thanks for any suggestions.
Sherrin
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